This inspection was carried out on 12th February 2010.
CQC found this care home to be providing an Adequate service.
The inspector found there to be outstanding requirements from the previous inspection
report. These are things the inspector asked to be changed, but found they had not done.
The inspector also made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
Random inspection report
Care homes for older people
Name: Address: Highfield House Residential Home 67-69 Sudell Road Darwen Lancs BB3 3HW one star adequate service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Graham Oldham Date: 1 2 0 2 2 0 1 0 Information about the care home
Name of care home: Address: Highfield House Residential Home 67-69 Sudell Road Darwen Lancs BB3 3HW 01254701273 01254701273 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Dhillon Financial UK Limited care home 18 Number of places (if applicable): Under 65 Over 65 18 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care home on - Code P To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 18. Date of last inspection Brief description of the care home Highfield House is a detached property set in its own grounds. It has a small garden at the front, a car parking area at the side and a small enclosed garden area to the rear. Accommodation is provided in single rooms and five bedrooms have en-suite facilities, W.C. and wash hand basin. There are bedrooms on both the ground and first floors. A passenger lift connects the two floors. There are two bathing and one shower facility. The home is on a bus route into Darwen Town Centre, and is approximately half a mile from the main shopping centre. The statement of purpose and service users guide is
Care Homes for Older People Page 2 of 8 Brief description of the care home available for residents or their families to be informed of the facilities and services the home provides. The fees for Highfield House are GBP344.50 per week. Extra payment is required for hairdressing, newspapers or periodicals, toiletries and outings. Care Homes for Older People Page 3 of 8 What we found:
Two plans of care were examined during the inspection. Plans of care were very good and contained all the information required for staff to meet the needs of people who used the service. Plans of care had been reviewed on a monthly basis which showed the care service was up to date with each person needs. Staff said they had undertaken safeguarding training. The training matrix and confirmation given by the registered manager showed all staff had undertaken training to be aware of safeguarding concerns. A visit was made to bedrooms to check privacy screens had been fitted around toilets. There were screens fitted and one lady thought the toilet and screen was the bees knees. More staff had been employed since the last key unannounced inspection. This included night staff to provide better cover. Staff had undertaken training in infection control, food hygiene, moving and handling, first aid, dementia, safeguarding, palliative care, HIV, diabetes, violence and aggression and medication. The training matrix demonstrated most staff had completed the training and helped improve their competence and knowledge. The manager had been registered with the Care Quality Commission (CQC). The manager held regular formal meetings with staff and people who used the service to try to provide a better service. The registered manager said she had a open door policy for relatives, staff and service users to provide good communications. The registered manager said she had just commenced sending out questionnaires to people who used the service to demonstrate this was a responsive care home. What the care home does well: What they could do better:
Care Homes for Older People Page 4 of 8 The registered manager must develop a good quality assurance system, which should include sending out questionnaires to relatives, stakeholders and people who use the service to gain and respond to their views of the care home. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 33 24 The registered person must 31/03/2010 ensure there is a system for reviewing the quality of care and services provided to gain the views of people who use the service. Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 33 24 The registered manager 12/05/2010 must develop a good quality assurance system including sending out questionnaires and producing a summary of the results. The views of people who use the service are important and shows how a care service can respond to their needs. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
