Annual service review
Name of Service: Homefield House Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kate Emmerson Date of this annual service review: 2 4 0 4 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 11 Welholme Road Grimsby North East Lincs. DN32 0DT 01472341909 01472341306 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Rabindranath Rommel Selliah,Ramesh Dalton Murugupillai Number of places (if applicable): Under 65 Over 65 0 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Homefield House Care Home is a large old house situated in the centre of Grimsby in a residential area and overlooking a large public park. It is in easy reach of all types of amenities and the seaside town of Cleethorpes. The home can accommodate 24 people with problems of old age and dementia. The surroundings are an older house with a modern extension set in mature gardens with some care parking space. Most rooms have en-suite facilities and there are ample other toilets and bathroom and shower rooms. The home also has large sitting and dining areas and has a quiet room for service users to use. Equipment has been supplied to ensure that all acute and chronic needs of service users can be met and staff have the necessary equipment, which is regularly maintained. Annual Service Review Page 2 of 6 The Company is happy to accept service users who are privately funded as well as those funded through the local authority. Information about the services provided by the home are contained in the service users guide and statement of purpose, which is on display in the main reception area and is sent to all parties interested in using the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The current excellent rating was made at the last key inspection on 18 April 2007. The last Annual Service Review was completed on 21 May 2008. For this review we looked at all the information that we have received, or asked for, since the last key inspection. This included; - The annual quality assurance assessment (AQAA) that was sent to us by the service. - The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection. - Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was hand written, but clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. People in the home always tell us that they are happy there. They like the personal service given and the quality of the food. Comments on surveys included staff are exemplary, communication is very good, even though shifts change there are always staff who we know and know us and the meals are excellent with good home cooking, fresh fruit and vegetables and good variety. Visitors and health professionals who access the home responded very positively about the services provided. Comments included the staff are good and look after my mother well, very good overall feeling to the home of calm, efficiency and contentment and it is a well managed team with very experienced staff. The home has a long-standing core group of staff and a very low staff turn over. The management encourage staff to gain qualifications in care but the manager said in the AQAA that staff had been so busy completing this training that some of the mandatory training had not been kept up to date. We contacted the manager to see how she would be addressing this. She stated that the staff have now enrolled on mandatory courses that required updates. She was requested to send us a copy of the training plan to evidence this. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since the last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18th April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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