Inspection on 21/09/06 for Iddenshall Hall

This inspection was carried out on 21st September 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Iddenshall Hall 28/06/07

Iddenshall Hall 31/01/06

Iddenshall Hall 29/07/05

Iddenshall Hall 19/01/05

Iddenshall Hall 25/08/04

Similar services:

Chirnside House

Keer Sands Residential Home

Ruskin Lodge

Bushell House

Langrigg House

Parkside

Dystlegh Grange

Thornton Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Iddenshall Hall Clotton Tarporley Cheshire CW6 0EG Lead Inspector Maureen Brown Key Unannounced Inspection 08:45 21 September 2006 st X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Iddenshall Hall Address Clotton Tarporley Cheshire CW6 0EG Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01829 732454 01829 730684 www.barchester.com/oulton Barchester Healthcare Homes Limited Patricia Ann Hull Care Home 44 Category(ies) of Old age, not falling within any other category registration, with number (44) of places Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 31st January 2006 Brief Description of the Service: Iddenshall Hall has been operating as a care home since 1987. It is an adapted property with purpose-built extensions on ground-floor level. A passenger lift provides access between floors. Care and support are provided to 44 older people. The home is in a rural location in the village of Clotton, near Tarporley. The grounds and gardens are accessible to residents. There is also an internal courtyard area (with seating), which residents can access from the corridor. Accommodation comprises of thirty-four single and five double bedrooms. Twenty of the single rooms have en-suite toilet/wash-basin facilities, and two of the double rooms have en-suite toilet/bathroom facilities. Much of the bedroom accommodation is on ground-floor level and many of the bedrooms have patio doors, which overlook, and provide access to, the gardens and grounds. Communal facilities comprise two lounges (one with a separate conservatory extension) and two adjoining dining rooms. The home also has its own chapel, which is used both for religious services and as a place for quiet contemplation by residents. The home has forty-four staff that comprises of the Registered Manager, deputy manager, senior care assistants and care assistants. They are supported in their roles by the head chef, assistant chefs and kitchen assistants; also by the domestic staff, administrator, activities and maintenance people. The fees at Iddendshall Hall range from £475.00 to £610.00 per week. Items not covered by the fees include telephone calls, hairdressing, chiropody, newspapers, magazines and the trolley shop. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The site visit took place over one day as part of the key inspection, which takes into account all evidence gathered from the last inspection of the service. The total time on site was eight hours. The day was spent looking at care plans, policies and procedures and other documentation and discussions with service users, relatives and friends, staff and the manager, and a tour of the communal areas and a selection of bedrooms. The inspector spent three hours examining the information provided by the home before the site visit. Ten service users, three relatives and four GP comment cards were received. At the time of this visit there were forty-four residents living at Iddenshall Hall. Twenty-four out of thirty-eight standards were assessed and all but one were met. Feedback was given to the registered manager at the end of this visit. What the service does well: The home had an established staff team who were keen for high standards to be maintained. Residents’ plans of care and individual case notes were well documented and reflected each resident’s needs. Meals were varied and reflected each person’s preference. They offered choice and variety. Residents commented that the “food was good” and “that choices of meals were available”. With the help of care staff the activities co-ordinator managed daily activities and entertainments well and provided a wide range of choice. Residents said they were “pleased with the choices on offer”, “there is usually something I can take part in” and some residents commented “there are activities in the home but I don’t join in”. A good standard of hygiene was seen throughout the home and the standard of décor was high. Relatives said “the care of my relative has always been superb”, “the staff are excellent – I have no complaints”, and “the staff are wonderful and there are enough staff on duty when I visit”. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 6 GP’s stated “Iddenshall Hall is superbly run and excellent care is given to the residents” and “the home communicate clearly and work in partnership with me”. Staff said “the training is good”, “the staff support each other well”, “the support from the management team is good”, and “we have a good laugh here, it’s a very friendly home”. Observations made during the site visit included discussions between the registered manager and the staff. The manager gave clear direction to the staff member and spoke in a clear manner. Care staff were observed assisting residents during the serving of lunch and afternoon tea. The interactions between the staff and residents were respectful and were friendly in their manner. On observations of assisting a resident into the dining room it was seen that the staff member gave the resident time to achieve this independently and stayed with them and talked to them during this process. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 1 & 3. Standard 6 does not apply. Quality in this area outcome is good. This judgement was made using available evidence including a visit to this service. Sufficient information is provided for residents to make a decision about moving into the home. A preassessment document is available to ensure that the home can meet the residents’ needs. EVIDENCE: Residents had a copy of the home’s statement of purpose and service users guide within their bedrooms. Copies were also available in the front hall. This was produced in a bound file with a picture of the home on the front of the folder. All information was provided for residents to make an informed choice about the home. A copy of the most recent inspection report was also available. This guide was well presented, clearly written, easy to read and understand. This was last reviewed in December 2005. In each service users file a needs assessment had been completed. This covered the basic areas of care and support that a person may require. Relatives confirmed they had been involved in the assessment process. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 9 The manager stated that intermediate care was not provided at Iddenshall Hall. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 & 10 Quality in this area outcome is good. This judgement was made using available evidence including a visit to this service. The residents’ health, personal and social care needs are met by the staff team who enable them to maintain their privacy and dignity. EVIDENCE: Six residents’ care records were seen during this visit. A new system had been created and at this point some care plans had not been fully completed. It is recommended these be completed. The plans seen were comprehensive and well presented in individual folders. Each contained basic information covering all areas of personal care, risk assessments for falls and moving and handling. It also included social interaction, activities, visiting professionals sheet and a copy of the daily report sheets. The care plans seen were drawn up in consultation with the residents and family and were based on their assessed needs and risks. Residents or their representative had signed their care plans to show that they agreed with the contents. Also included in the service user plan were monthly reviews of the care plans and completion of life history sheets, which gave a good indication of that person’s history. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 11 Daily record sheets seen showed day-to-day activities of each resident. They were written clearly, easy to follow and were signed by carers. During discussions with the residents it was said that “the care was very good” and “the home had a lovely atmosphere”. Other comments included “the food is good” and one resident said “their privacy and dignity was respected by the staff”. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 & 15 Quality in this area outcome is excellent. This judgement was made using available evidence including a visit to this service. Residents’ were able to take part in a range of activities of their choosing. Personal and family relationships were encouraged by the home and the staff team supported people with this. EVIDENCE: The staff and manager encouraged visits from family and friends to residents. Residents shared with the inspector the contact they had with family members and said they could choose to see visitors within their own room or in the shared areas. Relatives spoken with confirmed that they could see their relatives in their own bedrooms, the chapel or the communal areas. Relatives also confirmed that “the staff are excellent”, “I visit at different times of the day and the staff are always welcoming”, and “the staff are really kind”. During a tour of the home it was noted that residents had brought in some furniture of their own and pictures, ornaments and other personal mementoes. This enabled residents to make the rooms personal to themselves. The manager said that residents were encouraged to bring in any items of furniture with prior consultation with the management. Some residents handled their own financial affairs whilst others left this task to family members. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 13 The home employs two staff that provide activities within the home. They have a programme of activities, which include whist, card games, hairdressing, flower arranging, crosswords, quizzes, video afternoons, bingo, dominoes, and exercises and games. Activities are provided each day and the staff produce a newsletter every three months. During the site visit residents were enjoying Thai-Chi in the morning and flower arranging during the afternoon. Records are kept of activities completed by each resident and individual time is also given to each resident. A weekly internal shop is also provided. Most residents confirmed there was a range of activities they joined in with. Some residents said they preferred not to join in group activities but enjoyed the individual time spent with the staff. It was noted by the inspector that residents were able to exercise choice over many aspects of their daily life. Whether to join in activities or not; choosing when to get up and go to bed, (one resident frequently enjoyed “a duvet day”); choice of food from the daily menu, (and whether to eat in company or not); and having their own personal possessions within their bedrooms. A four-week rota of menus is provided at Iddenshall Hall. Choices are offered at each mealtime. The lunch was seen served and was a choice of chicken in white wine sauce or braised beef. The food was served hot and during discussions with the chef he was able to explain different portion sizes and that some residents preferred their food minced to enable them to eat independently. Residents preferences were clearly demonstrated, for example some people preferred not to have gravy or certain vegetables. Staff assisted the residents during the meal as required. The chef said that he speaks to the residents each and obtains their preference for lunch and if they don’t like either choice then he will offer a range of other meals. Hot and cold drinks are provided throughout the day. Juice and water is available in jugs in each lounge and bedroom. All appropriate records are kept in the kitchen including fridge temperatures and records of hot cooked foods. The kitchen was seen to be clean and tidy during this visit. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 16 & 18 Quality in this area outcome is good. This judgement was made using available evidence including a visit to this service. Policies are in place to ensure that residents are protected from abuse, neglect and self-harm. Staff are trained in the Protection of Vulnerable Adults. EVIDENCE: The policy on complaints included timescales for any complaint made and information about who else could be contacted, for example the Commission for Social Care Inspection. All relevant paperwork was available if a complaint is received. Neither the Commission nor the home had received any complaints since the last visit to Iddenshall Hall. Through discussions with residents and from relative’s surveys, individuals were aware of the complaints procedure and who to direct their complaint to. Residents were confident that any complaint would be dealt with. The home’s Protection of Vulnerable Adults Policy was produced by Barchester Healthcare and was consistent with the “No Secrets” guidance from the Department of Health. The policy included types of abuse such as physical, verbal, sexual and neglect, signs and symptoms and reporting abuse. A copy of Cheshire’s Social Services policy on Adult Protection was available within the home and was accessible to staff. Staff confirmed that they were aware of the procedures and who to contact with any concerns. Policies on whistle-blowing and challenging behaviour were also available. All staff had undertaken training on Adult Protection. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 15 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 19 & 26 Quality in this area outcome is good. This judgement was made using available evidence including a visit to this service. The home provides a clean and comfortable environment for the people to live in. EVIDENCE: The home was furnished in a domestic style with additional equipment such as grab rails, raised toilet seats and hoists provided as necessary to meet the residents’ needs. A very good standard of décor was evident throughout. A refurbishment and redecoration programme was in place. One bedroom was being decorated during this site visit. The home is colour co-ordinated throughout. The lounges have a variety of seating giving a choice of style of seating for residents. The conservatory was light and airy and residents said that they enjoyed using this area. During the tour of the home all the shared areas were seen. The heating and lighting was sufficient throughout the home. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 16 The grounds to the home were well kept and include a courtyard, which was used regularly by the residents. Residents said that they enjoyed being outside in the better weather. Scaffolding was seen around the outside of the home as a new roof was being fitted. The home was clean, tidy and free from any unpleasant smells. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 17 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 & 30 Quality in this area outcome is excellent. This judgement was made using available evidence including a visit to this service. The manager provided clear leadership. All records were maintained in a satisfactory manner. Staff had completed mandatory and specialist training as required. Service users are protected by the homes recruitment policy and practices. EVIDENCE: At the time of this visit the agreed staffing levels were met. The manager stated that the staff rota was usually prepared two weeks in advance. Senior care assistants support the manager and ancillary staff support the care team. These include cooks, housekeeper, gardener, administration support, handyman and laundry assistants. The home also employs two activities organisers. The manager stated that out of twenty-eight care staff, twenty-one had obtained NVQ level II or III in care and that four staff were undertaking NVQ level II and two staff were undertaking NVQ level III in care. The home also had three fire wardens and a manual handling trainer. All staff had completed a two-week induction programme. Mandatory courses undertaken included manual handling, food hygiene and first aid. Other courses undertaken included adult abuse awareness, fire awareness, Control Of Substances Hazardous to Health, continence control, medication and oral care. A selection of certificates was seen on staff files. Staff on duty confirmed they had completed NVQ training in care and mandatory courses. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 18 The recruitment procedure ensures that the staff are suitable to work with vulnerable people. Five staff files were examined and these showed that all relevant pre-employment checks were carried out. This included application forms, two references, Criminal Record Bureau checks and terms and conditions of employment. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 19 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35, 36 & 38 Quality in this area outcome is adequate. This judgement was made using available evidence including a visit to this service. The health, safety and welfare of the service users are protected. The views of service users are obtained to influence the running of the home. Staff are not fully supervised. EVIDENCE: Residents commented that they felt the home was well run and that the manager and staff were very welcoming and friendly. This was confirmed during the visit. Safe working practices include fire safety in which all weekly checks are carried out and recorded, up to date certificates for gas safety, electrical safety, portable appliance testing and tests and servicing for all equipment for moving and handling. These checks ensure that the residents are being protected by the procedures in place. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 20 The manager said each resident is invoiced on a monthly basis for personal account funds. The home has a mobile shop each Wednesday that residents may make purchases from. All records relating to residents finances were seen and up to date. No money is held at the home on behalf of the residents. The manager is qualified as a RGN and SEN. She has a teacher assessor award and NVQ IV in Management. The managers’ experience includes working in local hospitals for eighteen years and working in a supervisory capacity at Iddenshall Hall for seven years. She was promoted to manager four years ago. During discussions she said that she received good support from her line manager who visits on a regular basis. She has regular supervision sessions. Residents’ surveys are conducted on an annual basis (last one August 2006). The manager was waiting for the responses from this. The information gathered is used to influence the future service provided. Copies of previous ones were available. Regulation 26 notices are provided on a regular basis. These detail what has happened at the home over the previous month and are completed by the responsible individual or their representative. Resident meetings were held on a regular basis. This gives the residents the opportunity to raise issues with the management team. The last one was in July 2006 and was attended by sixteen residents, three relatives and three staff. Policies and procedures seen were appropriate to the home. Polices were last reviewed in September 2005. During examination of the staff files it was seen that only 2 of the 5 files had up to date formal supervision notes. A requirement was made that this must be completed at least six times a year with records kept. Day to day supervision seen during the site visit was good. It is recommended that annual appraisals be undertaken. It was noted that regular staff meetings are held, the last one being in June 2006. Records were kept of this meeting and were seen. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 21 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 2 X 3 Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 22 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard OP36 Regulation 18 Requirement The registered person must ensure that staff receive formal supervision six times a year. Timescale for action 30/12/06 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. 2. Refer to Standard OP7 OP36 Good Practice Recommendations The registered person should continue to develop the new care plan system. The registered person should consider undertaking annual appraisals with the staff team. Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 23 Commission for Social Care Inspection Northwich Local Office Unit D Off Rudheath Way Gadbrook Park Northwich CW9 7LT National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Iddenshall Hall DS0000041797.V307126.R02.S.doc Version 5.2 Page 24 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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