Inspection on 30/01/08 for Kings Court Care Home

This inspection was carried out on 30th January 2008.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Kings Court Care Home 20/04/10

Kings Court Care Home 10/02/09

Similar services:

22 Sandown Road

The Highlands

Turret Villa Retirement Home

Dilston College Of Further Education

West View House

Moor House

Prince Bishop Court

Park View (15)

Extracts from inspection reports are licensed from CQC, this page was updated on 28/09/2008.

CARE HOMES FOR OLDER PEOPLE Kings Court Care Home Kings Court Care Home Market Place Barnard Castle Durham DL12 8ND Lead Inspector Mrs Eileen Hulse Key Unannounced Inspection 30th January and 4th February 2008 09:45 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Kings Court Care Home Address Kings Court Care Home Market Place Barnard Castle Durham DL12 8ND 01833 690333 01833 690317 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Southern Cross OPCO Ltd Judith Ann Wray Care Home 37 Category(ies) of Learning disability (1), Old age, not falling registration, with number within any other category (37) of places Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category - Code OP, maximum number of places 37 Learning Disability - Code LD, maximum number of places 1 Date of last inspection First Inspection Brief Description of the Service: Kings Court is a converted home located in the centre of the market town of Barnard Castle. It is registered to accommodate up to 37 older people who require personal care, the home cannot provide nursing care. All bedrooms in the home have en-suite toilet facilities apart from one bedroom. Access between floors is available by stairs or passenger lifts. Appropriate equipment and aids are provided for those people who need assistance. There are a number of comfortable communal sitting areas and a large lounge. There are public houses, shops, library, churches and other amenities close by, and regular bus services to nearby areas. There is easy level access into the home from the front entrance and car-parking facilities are provided. The bathrooms and communal WC’s have equipment for service users requiring assistance and facilities are appropriate for the people who live there. The weekly fees are £429:50 to £550:00 per week depending upon care needs. Additional charges are made for hairdressing, newspapers, some outings and personal items such as toiletries. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 1 star. This means that people who use this service experience adequate quality outcomes. Before the visit: We looked at: • Information we have received since registration took place • How the service has dealt with any complaints & concerns • Any changes to how the home is run since registration • The provider’s view of how well they care for people • The views of people who use the service & their relatives, staff & other professionals The Visit: Unannounced visits were made over two days on 30th January and 4th February 2008 During the visit we: • talked with people who use the service, relatives, staff, the Manager & visitors • looked at information about the people who use the service & how well their needs are met • looked at other records which must be kept • checked that staff had the knowledge, skills & training to meet the needs of the people they care for • looked around parts of the building to make sure it was clean, safe & comfortable • checked if any improvements had recently been made We told the Manager what we found. What the service does well: The home makes sure that all prospective service users and their families have the information they need before deciding to move in. Their needs are assessed so that the home knows they can meet the needs before the service user moves in. Good healthcare arrangements are made available with district nurses and other healthcare specialists visiting the home when requested to do so. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 6 The staff team are caring and committed and offer all service users the help they need in a dignified, caring manner. All staff receive good training and this helps people to know they will be well looked after regardless of their various needs. The home is clean and generally well looked after and provides a comfortable and homely place for service users to live in. Service users and their families have made many positive comments about the home and the service they receive and a range of activities are offered that give service users the choice of how they spend their days. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3 and 6. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home uses a good assessment and admission process and gives prospective service users detailed information. This makes sure people have the information they need to make an informed choice about moving into the home. EVIDENCE: Everyone is given an information pack prior to moving into the home. It contains the homes ‘Statement of Purpose’, The ’Service User Guide’ and information on the terms and conditions of the residency with a service user’s admission agreement that explains in detail the services they can expect to receive and what it will cost to live there. Part of the assessment process involves a pre admission visit to the service user’s home or hospital by the home’s manager and assistant manager or Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 9 senior care, to complete an assessment that will determine if the home can meet all of the person’s care needs. The information is made available to people in various formats to suit their needs such as large print and it is also available on audiocassette. This information can also be requested from the company head office in other languages. Prospective service users are given the opportunity and advised to visit the home with their families or friends or to stay for a meal with other service users living in the home, before moving in. Following the visits the service user is then contacted to arrange an admission day that is suitable to them. Prior to the assessment visit, the home requests a care manager’s assessment from the local authority social services describing the up to date needs of the person. Following admission, a six-week formal review meeting is held and this decides if the service can meet all of the care needs and that the service user wishes to stay at the home permanently. Comments made from relatives included: ‘Originally my (relative) was in the home for respite care and is settled as well as can be’ ‘Social services assessed my (relative) needs before coming into the home’ ‘I have only been here a few weeks and not yet sure if I am going to stay’ Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 and 10. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. All service users have a plan of care for staff to follow. However, further information needs to be included in the plan of care, without this detail staff cannot be sure that the needs of service users are being met at all times. Service users have access to all healthcare facilities. However, medication procedures are not always followed correctly and this does not ensure that the health and wellbeing of service users is met safely at all times. EVIDENCE: The care plans are organised and well laid out into various sections with a section index and this helps to access information quickly. In depth admission assessment details include medical history, social preferences, personal hygiene needs and risk assessments and the brief life history helps staff to get to know the person. This information is used to form the basis of the care plan and reviews are held regularly to update the person’s care needs. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 11 However, not all of the information is consistent, one area of a care plan stated that the speech section was ‘clear’, whilst another area stated there were problems with speech. The social preference section stated the person enjoyed newspapers and crosswords but there were no further information to confirm if this need/wish was being addressed. Although the care plans are evaluated, they are not monitored on a regular basis to ensure the care needs remain unchanged and therefore, staff cannot be sure that the care needs recorded are still in place or that any changes have been made to the original plan of care. Dates and service users or their representative’s signatures are not evident throughout the care plan and therefore it does not confirm that service users are made aware of the content of their care plan. Risk assessments are located within the plans of care but they do not detail the risk, how to minimise the risk, state who is at risk and what level the risk is at. The healthcare arrangements are accessible to all service users regardless of their needs. All service users have their choice of GP following admission into the home and there are two district nurses who visit the home several times in the week to address any issues that staff raise. Other healthcare professionals are brought into the home when they are required and this includes diabetes nurse, Parkinson nurse, dietician and speech therapist. A member of staff escorts service users who attend hospital appointments. The home follows a detailed policy and procedure on the administration of medication. Medication administration records for individual service users are well maintained and up to date and a medication audit confirmed the records and medication were correct. Controlled drugs were also checked against the register and were also correct. Medication is held securely within a locked room and senior staff have the responsibility for administering medication. However, a senior member of staff was observed administering medication during the visit that was not carried out in line with the home’s procedures. The member of staff was observed to carry medication into the dining room from the medical room along the corridor in un-named pots. The member of staff did not complete the medication records at the time of administration. This is secondary dispensing of medicines and must not happen. Service users made the following comments regarding their healthcare needs: ‘I don’t have to worry about my tablets the staff see to all that’ Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 12 ‘All that I need is in place’ ‘I had my eyes tested yesterday, they are quite good here’ The staff team is very caring and service users are treated with respect at all times and called by their preferred name. Staff were also observed knocking on bedroom doors before entering, respecting the privacy of service users. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 13 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 and 15. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Daily routines are flexible and a range of activities are available and families and friends can visit anytime and this enables service users to make choices on how they prefer to spend their days. However, the records need to include more information to reflect that social activities have taken place. Service users are offered and receive varied and nutritious meals that contribute to their general health and wellbeing. EVIDENCE: One of the senior members of the care staff has her working hours divided to also provide social activities for nine hours a week, for the service users. Some of the activities organised include outings, exercise, cookery and shopping trips. Records are poorly kept. One service user had taken part in activities but the record stated no participation in November and only once in December and January. The records do not fully describe what activity has taken place and only represent a letter code and initials of the staff member. They do not Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 14 describe if a service user has refused to participate or what the outcome was for the service user of taking part in the activity. The notice board in the main foyer gives people a lot of information such as all activities for the month of January 08; minutes of a service user meeting held in December 07 or all to see and their content showed a great deal of choice is available to service users. The manager has arranged a meeting for service users and their families to take place at the end of January 08 and gave an invitation to everyone. Two Sunday morning church services take place every month and again this information was available for service users to see. In discussions with service users and families they were positive about the home and their comments included: ‘We can very much do as we want in here’ ‘Good communication with all of the staff’ ‘My (relative) is more active mentally than some people here and this sometimes causes problems’ ‘I am not sure my (relative) likes the activities, she likes to do her own thing’ ‘The staff are lovely and encourage people not to be bored’ ‘The staff are nice and the food’s good’ ‘We get lovely choices for our meals’ ‘The staff are ok’ During the visit, lunch was taken with the service users. Tables were well set and service users were heard to say ‘the dinner is lovely’ and ‘thank you for a lovely lunch’. People chatted with each other throughout the meal and were given sufficient time to sit and enjoy their meal without being hurried. People were offered second helpings of food and some service users requiring help with their meal were given help from staff in a sensitive and dignified way. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 15 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Service users have the information they need to make a complaint and are confident their complaint will be dealt with effectively. Good adult protection procedures are available that help to protect service users should an abuse situation arise or be suspected. EVIDENCE: The home has a detailed complaints procedure that is made available to each service user and their representative and it is also located on the home notice board and within the ‘Service Users Guide’. It is made available in a variety of formats such as large print and audiocassette. People are given this information prior to admission and further copies can be obtained from the home so that the information is always made available. The complaints procedure includes the name, address and phone numbers of the company head office and the Commission for Social Care Inspection. Suggestions and complaints made about the service are documented including who the complaint was made by, time and date of concern or complaint, who it was passed to, to be dealt with and following the investigation if the complainant was happy with the outcome. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 16 Discussions with service users and relatives highlighted that should they have a concern or a complaint they were confident it would be dealt with and comments included: ‘I have no complaints about here’ ‘Before my (relative) came in we knew who to contact if we were not happy’ ‘There will always be somebody grumbling’ ‘The office staff are very good and always solve any issues’ The safeguarding procedures are in the home and accessible to the staff team. All of the staff regardless of their roles within the service receive accredited safeguarding training from Decha (Durham Employer Care and Health Alliance) and the Deputy Manager also gives in house training on safe guarding of adults. There have been no safeguarding issues reported either to CSCI or to the home to date. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. All areas of the home are clean and odour free, providing people with a comfortable and pleasant place to live. EVIDENCE: Kings Court is a converted property with accommodation provided over three floors. Service users have single bedrooms with en-suite facilities and bedrooms are accessible to meet their mobility needs. They are furnished and personalised with photographs, ornaments and other personal possessions to reflect their individual choice and tastes. Improvements have been made in the last few months. The home has recently been refurbished and re-carpeted throughout and a new emergency call system has been installed. Door retainers have been applied to all doors and Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 18 linked into the fire system and the small service users kitchen has been refitted with new appliances. Service users commented on the new hairdressing room facility and their comments included: ‘The hairdressing room is lovely, it’s like going out to the hairdressers’ ‘I like getting my hair done regularly and everybody chats there’ Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 and 30. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There are good staffing levels and detailed procedures that the home follow when recruiting new staff. This ensures that service users needs are generally met and that they are kept safe from potential harm and people can expect to be cared for by a competent and qualified team of staff. EVIDENCE: There are good staffing levels at all times. There are four care staff, a Manager and a senior carer on duty at any one time during the day. All staff have an individual training manual that details the dates and names of courses they have attended, training needs that have been identified within supervision and copies of certificates and courses attended. The home has achieved over 75 of the care staff with a care qualification. In discussion with some of the staff they stated: ‘ Really good support from the Manager’ ‘We receive regular supervision that is recorded and in place’ ‘I have been here eight years and have completed NVQ levels 2/3 Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 20 ‘The senior carer is known here as the person in charge’ ‘I completed my moving and handling in Sunderland and now do the training in the home’ The home has a policy in relation to recruiting new members of staff and the manager described how the procedures are followed. An application is completed and the application form showed that the home follows the organisations equal opportunities policy when short-listing staff for interview. The Manager and Deputy Manager or senior care interview prospective staff. A sample of staff personal files were looked at and all the necessary checks and documentation was in place including two references, criminal records check, past work history and personal documentation. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 21 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35 and 38. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The service is well managed and is run in the best interests of the service users, who are protected at all times. EVIDENCE: The manager has been in post for over three years. She has completed the required mandatory training and has also achieved the Registered Managers Award. The manager is well experienced to manage the service and has spent the last nine years of her working life in various management roles and prior to managing Kings Court was an operational manager providing support to registered managers of care homes. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 22 Service users and relatives commented positively on the staff team and comments included: ‘My (relative) has been here a couple of months and I am quite happy with the care’ ‘Its nice here the manager seems to know everything that’s going on’ ‘Everyone is very helpful to me, don’t know how I would manage otherwise’ The home’s administrator manages the money held by the home for safekeeping, which belongs to service users. Records are held both in paper form and on the computer. However, an audit trail of the money held could not be carried out, as it is pooled in one source. Service users and with their permission, relatives, can be given computer printouts when requested. Money is stored safely and securely and records showed there are two signatures entered whenever a financial transaction takes place and records follow the guidelines of the Data Protection Act. Risk assessments are completed for all areas of the building and this helps to minimise any accidents occurring. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 2 8 3 9 2 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 2 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 3 Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 24 Are there any outstanding requirements from the last inspection? NA STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard OP7 Regulation 15 Requirement The care plans must contain more detail so that staff have the information they need to meet the care needs. Staff must adhere to the policy when administrating medication to ensure service users are given medication safely. Timescale for action 01/05/08 2. OP9 13 01/05/08 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard OP12 Good Practice Recommendations The home should consider employing an activities coordinator to plan and arrange activities or increase the amount of hours for activities that the home currently has. Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection North Eastern Region St Nicholas Building St Nicholas Street Newcastle upon Tyne NE1 1NB National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Kings Court Care Home DS0000070548.V356893.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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