This inspection was carried out on 26th November 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Leighton Court Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Paul Kenyon Date of this annual service review: 2 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 112 Manor Road Wallasey Wirral CH45 7LX 01516389910 01516389909 Telephone number: Fax number: Email address: Provider web address:
www.schealthcare.co.uk Southern Cross Healthcare Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 48 The registered person may provide the following category/ies of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 48. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Leighton Court is owned by Southern Cross Healthcare Services Limited, and is managed by Ms Mandy Eccles, a first level nurse with many years experience in caring for the client group and Company policies and procedures. This care home is registered to provide nursing care for 48 older persons. Leighton Court is a three-storey purpose built nursing home close to Liscard shopping centre and other local amenities. Care and accommodation for service users are provided on the ground and first floor, and the kitchen, laundry, staff areas, treatment room and hairdressing salon are located on the top floor. All floors are served by a lift. Fees are currently local social service rates;
Annual Service Review Page 2 of 6 No changes 0 9 1 0 2 0 0 8 privately arranged rates negotiated individually are for non-social funded service users. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection or annual service review This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the Annual Quality Assurance Assessment shortly after the time we requested it. For the most part this assessment provided us with information we needed in respect of those parts of the service that are working well, those that have improved and those areas that need to further improve. The assessment was not complete. No information was present on when policies and procedures had been updated and there was no indication as to how many complaints the service had received or the number of safeguarding referrals that had been made by the service. We also did not receive information on the needs of individuals and the support they required. The service considers that it does the following well: Results of relatives survey, Audits, Policies and procedures accessible to all, further details on Southern Cross Health Care website. It considers that the following has improved: Continual training and auditing for home manager and the following could be better: Annual Service Review Page 4 of 6 Involve our service users in the interview and recruitment process when considering applications for employment. Meet (and exceed) all aspects of service provisions. The overall health, safety and wellbeing of the service users at Leighton Court is the number one priority of the manager, together with constantly working closely with senior staff to improve and maintain the overall management of the home. The manager conducts a tour of the home on a daily basis, taking into consideration any views or concerns of our service users, staff and relatives and acting upon them accordingly.We pride ourselves on the numerous positive comments regarding the warm and helpful, friendly but professional welcome received by prospective enquirers, GPs and visiting professionals. The service has told us about those instances and events when the well being of individuals has been affected. We have received one complaint about staffing levels in the service since our last visit and we received information about one safeguarding issue referrals relating to the service. We did not receive any surveys from individuals about the support provided but any surveys subsequently received will be used as part of our ongoing assessment of the service. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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