Inspection on 06/07/05 for Longfield Manor

This inspection was carried out on 6th July 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Longfield Manor 12/12/07

Longfield Manor 26/07/06

Longfield Manor 07/12/05

Longfield Manor 09/02/05

Longfield Manor 08/09/04

Similar services:

The Shelley

Springfield House

Sutton Lodge Nursing Home

St Helier`s Residential Hotel

St Joseph`s

Ridgemount

Wingham Court

Old Hastings House

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Longfield Manor West Street Billingshurst West Sussex RH14 9LX Lead Inspector Sheila Gawley Unannounced Wednesday 6th July 2005, 09:00am The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 3 SERVICE INFORMATION Name of service Longfield Manor Address West Street, Billingshurst, West Sussex, RH14 9LX Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01403 786832 01403 782427 Dr Shafik Hussien Sachedina and Mr Shiraz Boghani Mrs Jessica B Dabalus-Pinson CRH(N)-Care home with nursing 54 Category(ies) of OP-Old age, not falling within any other category registration, with number - 40 places of places DE(E)-Dementia - over 65 years of age - 14 places Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 4 SERVICE INFORMATION Conditions of registration: 1. A maximum of 14 persons in the category DE(E)(Dementia) to be accommodated. 2. A maximum of 40 persons in the OP category in need of nursing care may be accommodated. Date of last inspection 9 February 2005 Brief Description of the Service: Longfield Manor is a care home with nursing providing personal care and accommodation for up to 40 older people and accommodation for 14 service users with dementia. 53 service users are accommodated at this time.It is privately owned by Dr. S. H. Sachedina and Mr. S Boghani. The home was opened in 1998 and is a two-storey building with well-maintained grounds.The home has 46 single bedrooms and 4-shared bedrooms all offering ensuite facilities. There is a passenger lift and comfortable sitting and dining areas, domestic in character. There is an attached day centre, which the service users can access. The home is located in Billingshurst close to shops and other local amenities. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This unannounced inspection was carried out on the 6 July 2005. The home was inspected, residents, staff, a GP and visitors were spoken to. The deputy manager was available throughout and the manager was available in the afternoon. The majority of the comments made were positive of which will be more detailed in the report. What the service does well: What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 6 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Standards Statutory Requirements Identified During the Inspection Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 7 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) These standards were not inspected on this occasion EVIDENCE: Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 8 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) These standards were not inspected on this occasion EVIDENCE: Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 9 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 12,13 Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family, friends and representatives and the local community as they wish. EVIDENCE: There is a comprehensive activities programme in place and residents spoken to stated that they were happy with the activities available. Residents stated that they can maintain links with the community and that they can have visitors as they wish. One resident stated that she was very happy and that she goes out every day. This is evidence that lifestyle expectations are met. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 10 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 16, 18 Residents, relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Residents are protected from abuse. EVIDENCE: The complaints procedure was inspected and it specifies how a complaint will be dealt with. The complaints book has details of a complaint, which was ongoing at the last inspection as having achieved a satisfactory outcome. Policies and procedures are in place for the protection of residents from abuse and staff spoken to state how they would deal with a case of suspected abuse. One resident stated that they were treated with love and kindness, thus it is the homes intention to protect residents from abuse. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 11 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 19-26 Residents live in a safe, well-maintained environment and have access to safe and comfortable indoor and outdoor communal facilities. Residents have sufficient and suitable lavatories and washing facilities. Residents have the specialist equipment they require to maximise their independence. Service users own rooms suit their needs. Service users live in safe comfortable bedrooms with their own possessions around them. Service users live in safe comfortable surroundings. The home is clean, pleasant and hygienic Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 12 EVIDENCE: The bedrooms, communal space and grounds were inspected and there was much improvement since the last inspection. All areas were neat, clean and well maintained. Some fabrics and furnishing have been replaced. The bathroom areas were hygienic and the laundry room is being extended. Residents spoken to stated that the home is comfortable but one resident stated that she has asked more than once to be in a room on her own and that her request has not been met. Residents live in a safe and well-maintained environment. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 13 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission considers Standards 27, 29, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) The numbers and skill mix of staff meets residents needs. Staff are trained and competent to do their jobs. 27, 30 EVIDENCE: Staff rota was available for inspection and shows adequate numbers of staff on duty. There is a training programme in place and staff spoken to stated that their training needs are met. The home takes adaptation students and facilitates their entry onto the register held by the Nursing and Midwifery Council. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 14 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 31,32,33,38 Residents live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Residents benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Residents are safeguarded by the accounting and financial procedures of the home. The health, safety and welfare of service users and staff are promoted and protected. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 15 EVIDENCE: Residents spoken to stated that they feel the management is approachable and that their concerns will be listened to. A visiting general practitioner stated that he finds the home organised and residents well looked after when he arrives. The health, safety and welfare of service users and staff are ensured by the provision of training in moving and handling, fire safety, first aid and food hygiene. In Care training provide the fire training and other training is provided in house utilising NVQ trainers. The management therefore runs the home with the best interests of the residents in mind. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 16 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME ENVIRONMENT Standard No 1 2 3 4 5 6 Score Standard No 19 20 21 22 23 24 25 26 Score x x x x x x HEALTH AND PERSONAL CARE Standard No Score 7 x 8 x 9 x 10 x 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 x 15 x COMPLAINTS AND PROTECTION 3 3 3 3 2 3 3 3 STAFFING Standard No Score 27 3 28 x 29 x 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score Standard No 16 17 18 Score 3 x 3 3 3 3 x x x x 3 Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 17 no Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard 23 .6 23.7 Good Practice Recommendations Where rooms are shared they are to be occupied by no more that two service users who have made a positive choice to share. When a shared place becomes vacant the remainig service users oppportunity to choose not to share, by moving to another room if nessessary. Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 18 Commission for Social Care Inspection 2nd Floor, Ridgeworth House Liverpool Gardens Worthing, West Sussex BN11 1RY National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Longfield Manor H60 H11 S24173 Longfield Manor V232589 060705 Stage 4.doc Version 1.30 Page 19 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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