Inspection on 14/10/09 for Manor Park Care Home
Also see our care home review for Manor Park Care Home for more information
This inspection was carried out on 14th October 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Manor Park The quality rating for this care home is: The rating was made on: two star good service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Ellis Date of this annual service review: 1 4 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: off Catcote Road Greenock Road Hartlepool TS25 4EU 01429274122 01429273472 manor.park.manager@fshc.co.uk None Four Seasons Healthcare (England) Limited (Wholly owned subsidiary of Four Seasons Health Care Ltd) Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: The maximum number of users who can be accommodated is - 58 The registered peson may provide the following category of service only Care home with nursing - Code N To service users of the following gender - Either Whose primary care needs on admission to the home are within the following categories: Old age not falling within any other category - Code OP, maximum number of places 58 Dementia Code DE, maximum number of places 18 Physical disability - Code PD, maximum number of places 5 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Jean Reaney has been registered as manager. 2 8 1 0 2 0 0 8 Number of places (if applicable): Under 65 Over 65 18 0 5 0 58 0 Annual Service Review Page 2 of 5 Manor Park is a care home registered with the Commission for Social Care Inspection for personal care and nursing. The home is situated close to local amenities and shops. It is a two storey purpose built home. Passenger lifts provide access to the first floor. The home offers a range of lounges and dining areas for service users and visitors. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We examined the homes Annual Quality Assurance Assessment, which is the homes self-assessment of its performance to date. We looked at surveys that people who use the service and staff had completed and returned to us with their comments. We considered notifications made by the service and sent to us about significant events. We reviewed the findings of the last key inspection carried out in October 2008. What has this told us about the service? Manor Park continues to do well against most of the National Minimum Standards concerning Older People, in terms of positive outcomes for the people who use the service. People who use the service and their representatives say that they are happy living at Manor Park. Typical comments received include: The staff are very aware of residents needs...staff are very caring and supportive of both residents and their families. The home does well in looking after me and my medical care. I always receive the care and support I need. The home does well with its staff training and in meeting residents individual needs. The staff all work well as a team to maintain a good standard of care to residents and their families. The home has good professional relationships with external health and social care agencies. The service is well managed and there are good quality assurance systems in place, with support from external senior managers provided by Four Seasons Health Care. The home has a good staff team of well trained personnel, including registered nurses and care staff members. Most care staff have gained qualifications in Care at National Vocational Qualification level 2 or above, or are working towards the award. There are good staff induction and training programmes organised by the home. The home is working towards accreditation with both the Gold Standards Framework for end of life care and Four Seasons own PEARL standards (Positively Enriching and Enhancing Residents Lives). The personal care provided is good. What are we going to do as a result of this annual service review? The service is progressing well and its Quality Rating continues to be good. There is no intention to carry out a key inspection of Manor Park before October 2011. However, the service will be subject to continuous monitoring and annual review and may receive an inspection at any time. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
