Random inspection report
Care homes for older people
Name: Address: Morton Close Morton Lane East Morton Keighley BD20 5RP one star adequate service 16/10/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mary Bentley Date: 2 2 0 8 2 0 0 9 Information about the care home
Name of care home: Address: Morton Close Morton Lane East Morton Keighley BD20 5RP 01274565955 01274510392 mortonmanager@adlcare.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Barleyglow Limited c/o ADL plc care home 40 Number of places (if applicable): Under 65 Over 65 40 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home only - Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP, maximum number of places 40 Date of last inspection Brief description of the care home Morton Close Care Home is a large detached property set in substantial grounds. The home is situated in the Cross Flats area of Bingley, approximately two miles from the town centre. The home is registered to provide personal care only for up to 40 older people. Accommodation is on three floors with single and some double rooms available; the
Care Homes for Older People Page 2 of 8 1 6 1 0 2 0 0 8 Brief description of the care home communal lounges and dining areas are all situated on the top floor. The home is well served by public transport. There is level access into the home and one passenger lift. The Statement of Purpose and Service User Guide providing information about the service are available from the home. Please contact the home for information on the current range of fees. Care Homes for Older People Page 3 of 8 What we found:
The last key inspection of this service was carried out on 16 October 2008. Since then we have received some concerns about the home. This visit was unannounced and done by two inspectors between the hours of 10.20 am and 12.40 pm. During the visit we spoke to people living in the home, visitors, staff and management. We looked at some documents including peoples care plans and the duty rotas and we observed staff as they carried out their duties. People looked well cared for and they told us they are. People told us the staff are kind and friendly. One person said its a nice place, the staff are friendly and we are well looked after. Another person told us that staff cut up her food for her because she finds it difficult to swallow. Peoples care plans have information about how their personal, health and social care needs are to be met. We saw in the records that people or those close to them are involved in planning and reviewing how their needs will be met. Relatives confirmed this and said they are kept well informed by the home. Throughout the morning we saw lots of visitors coming and going. The visitors we spoke to said they are always welcome and said they can and do visit at any time. Most of the people living in the home said there are enough activities. They said they play bingo and have music. One person said it can be a bit boring sometimes, especially in the evening when there is not much to do. People told us the food is good, they said they enjoy it and there is plenty of it. They said they always get a choice of meals. At lunchtime the tables in the dining room were nicely set with place mats and napkins, there were condiments and flowers on every table. People were offered a choice of two hot meals when they sat down. Staff were available to prompt or help people as needed. People told us they also get a choice in the evening, most evenings there is a choice of a hot meal or sandwiches. Some evenings there is a buffet tea. The cook told us that people are offered a cooked breakfast as well as a choice of cereals. The home keeps records of all food served to people. During the visit we discussed meal times. Lunch is served between 12 and 12.30 and the evening meal is served at about 4.30. The lunch time may be a little early, if people are having a late breakfast they may not be ready to eat again so soon. Also, because the evening meal is served early there could be a long gap between this and breakfast for some people. Staff told us the kitchen is open all night if people want something to eat. There were 22 people in the home when we visited. There were 4 staff on duty, one of whom was a senior care assistant. There are usually 4 staff on duty during the day and 2 overnight. Staff told us the manager can always be contacted if she is needed. It was the managers day off but she came in while we were in the home. We discussed the staffing at weekends with her. She told us that the home does not have different staff at the weekend, the same staff work throughout the week on rotation. Care Homes for Older People Page 4 of 8 Staff told us they have recently had training on Moving and Handling, Health and Safety, fire safety, the protection of vulnerable adults and dementia. They said the company provides lots of training for them. We saw that staff were kind and respectful in their interactions with people. It was evident that they are aware of peoples needs, likes and dislikes and try to meet these needs. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
