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Inspection on 25/06/09 for Oaklands Nursing Home

Also see our care home review for Oaklands Nursing Home for more information

This inspection was carried out on 25th June 2009.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Oaklands Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet McBride Date of this annual service review: 0 1 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Oaklands 82 Bawtry Rd Doncaster South Yorkshire DN4 7BQ 01302535386 01302535726 oaklands@fshc.co.uk www.fshc.co.uk Leeland Limited (wholly owned subsidiary of Four Seasons Health Care Limited) Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 34 34 One specific service user under the age of 60, named on variation dated 10th July 2006, may reside at the home. Service Users that are independent wheelchair users must be accommodated in a room that is 12sq.m or above. The service may admit 2 persons between the age of 60 to 65 years. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oaklands Nursing Home is registered to provide nursing care and accommodation for up to 34 older people. Originally registered in 1996 and now owned by Four Seasons group, a company that has other homes with similar categories in the area. The Annual Service Review Page 2 of 7 NONE home is located in Bessacarr, which is on the outskirts of Doncaster. It is a converted two-storey property that has been extended and provides a range of communal areas and bathing facilities. Twenty-six of the bedrooms are single with most of them having ensuite facility. The homes gardens are landscaped and well maintained, with a car park being provided. The home is within easy reach of local facilities including pubs, the Dome leisure centre and a supermarket. Bus services pass close by and the town centre is a short ride away. Information about the home is provided to service users and their representatives in the form of a service user guide. Further information relating to fees and any additional charges may be obtained from the homes manager. Leaflets and other general written information are available at the homes reception. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? Date of this annual service review 24/06/2009. The Quality rating for this home is 3 Star Excellent. The rating was made on 25/06/2007. Date of last key inspection 25/06/2007. Date of last annual service review 20/06/2008. We looked at all the information that we have received, or asked for, since the last key inspection of the home. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. A number of surveys were received and their comments are in this report. Discussion with the manager to clarify any issues. What has this told us about the service? The manager completed the annual quality assurance assessment by the agreed date. It gave clear and good information about the service and provided evidence that they value the views of people who use the service. The AQAA told us what changes they have made as a result of listening to people within the home, what improvements they have made and highlighted the areas they were planning to improve. They have improved the environment for people ,by redecorating communal areas and corridors within the home and enhanced the living areas by replacing lounge furniture. A number of bedrooms have also been redecorated and bedroom furniture replaced. They have converted a bathroom into a shower room giving people increased choice of bathing facilities. They said they have encouraged people receiving care and their families to actively participate in the management of the home and in making choices about their living environment. The AQAA said the manager had sought advice from other professionals in order to enhance staff skills and deliver appropriate and effective care to people.They have encouraged people within the home and families to continue to voice their opinions and thereby directly influence care delivery. Management continue and encourage the development of skills and expertise for staff members at all levels. The home have developed a newsletter which includes contributions from people within the home and families that reflects the views and interest of their resident group. Annual Service Review Page 4 of 7 The AQAA told us what the home feel they do well for example,prospective people who want to come into care were encouraged and invited to visit there facilities in order for them to make an informed choice regarding placement at a potential future home . Assessments are conducted utilising information gathered from the multidisciplinary team wherever possible and placements are only offered following detailed assessment which determines that individual care needs can be met. They said they develop individual care plans by involving each person and their families in the care planning process. Whenever possible continuity of GP care on admission by retaining the services of peoples previous GP but offer support should a change be necessary or is requested by the individual. Relatives and friends are encouraged to visit the home whenever they wish and are made welcomed whenever they visit. Relatives and friends can enjoy a meal at mealtimes and are actively encouraged to use the facilities to celebrate special occasions. People within the home are encouraged to maintain links with the local community by attending local community centres and local venues.Weekly visits are made by a local church and other religious groups. Holy communion is available on a regular basis. Trips to local places of worship are arranged as requested. The AQAA stated that the companies complaints procedure is displayed prominently within the reception area of the home. The complaints procedure is available through the service user guide which is issued (in an appropriate format) to each individual person upon admission to the home. The manager confirmed they had no complaints since the last inspection ,however if any complaints are received they are investigated and responded to very quickly. The AQAA told us about staff employed at the home and their qualification. The manager said the Company has a robust and comprehensive recruitment policy which is strictly adhered to with all potential staff. An enhanced CRB check and two references are undertaken prior to staff starting work at the home. All new members of staff complete a comprehensive induction programme and work through a three month probationary period.Staff are provided with a copy of the company staff handbook which includes the General Social Care Council code of conduct. The manager confirmed that all staff have an annual appraisal along with regular formal and informal supervision. All staff are encouraged to develop within the team with appropriate training being offered,the home have both trained nurses and care staff. The home have fourteen care staff nine of these staff has achieved NVQ level 2 the remaining five staff are working towards NVQ training. Nine surveys from people within the home were received, they confirmed that people receive the care and support they need and that staff are available when they need them.Some comments said staff are always cheerful and ensure we get the care we need.Other comments said that staff work hard try to keep people as independent as possible.Some relatives helped people complete their surveys and also made positive comments about the care people receive and staff who work at the home,they also Annual Service Review Page 5 of 7 said families are made very welcome when they visit. One survey was received from health care professional that visits the home said the home contact us very quickly if assistance and advise is needed,they act upon this to improve peoples well being. Five surveys from staff who work at the home said they work well as a team,the home provides a happy and friendly atmosphere. Staff also confirmed they are supported and offered appropriate training. The home continue to work well with us and have notified us of incidents that affected peoples well being and informed us of the action taken to prevent re-occurrence. Discussion with the manager who confirmed that all requirements made on the last key inspection had addressed. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 24th June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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