Inspection on 14/11/05 for Park Lodge

This inspection was carried out on 14th November 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Park Lodge 25/05/06

Park Lodge 19/02/06

Park Lodge 13/09/04

Park Lodge 07/04/04

Similar services:

Chirnside House

Keer Sands Residential Home

Ruskin Lodge

Bushell House

Langrigg House

Parkside

Dystlegh Grange

Thornton Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Park Lodge Outgang Road Aspatria Cumbria CA7 3HD Lead Inspector Paula Banham Unannounced Inspection 14th November 2005 11:10 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 3 SERVICE INFORMATION Name of service Park Lodge Address Outgang Road Aspatria Cumbria CA7 3HD Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 016973 20636 016973 20636 Cumbria Care Mr Geoffrey Tyers Care Home 16 Category(ies) of Dementia - over 65 years of age (2), Old age, registration, with number not falling within any other category (14) of places Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. The service must at all times employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. When single rooms of less than 12 sqm usable floor space become available they must not be used to accommodate wheelchair users, and where existing wheelchair users are in bedrooms of less than 12 sqm they must be given the opportunity to move to a larger room when one becomes available. A maximum of sixteen older people (OP) , including 2 people with dementia (DE(E) may be accommodated. The staffing levels for the home must meet the Residential Forum Care Staffing Formula for Older Adults. Two service users may share a bedroom of at least 16 sqm usable floor space only if they have made a positive choice to do so, and when a shared space becomes vacant the remaining service user must have an opportunity to choose not to share, by moving to a different room if necessary. 13th September 2004 3. 4. 5. Date of last inspection Brief Description of the Service: Park Lodge is registered with the Commission for Social Care Inspection to provide accommodation and care for up to sixteen older people, two of whom may have dementia. The home is operated by Cumbria Care, an internal business unit of Cumbria County Council. Mr Geoffrey Tyers is the registered Manager, responsible for the day-to-day running of the home. Park Lodge is situated close to the centre of Aspatria and is near to all of the local amenities. Accommodation for residents is provided in the form of twelve bedrooms for single occupancy and one double room which two people can choose to share. The accommodation is arranged over two floors and there is a passenger lift to assist residents to access the accommodation of the first floor of the home. Two bedrooms have ensuite toilet and bathing facilities and there are appropriate bathrooms and toilets close to all the accommodation used by residents. The home has a range of equipment to assist people to maintain their independence including a call bell system, assisted baths and handrails. There are pleasant garden areas to the front and rear of the home with seating areas for residents. Park Lodge provides permanent accommodation and short-term respite care. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The inspection was unannounced and was carried out on 14th November 2005. The inspection focussed on how well the services provided meet the needs of the residents living in the home. This was assessed by speaking to residents, care staff and visitors, observing activity in the home and examining the records which care homes are required to hold. What the service does well: What has improved since the last inspection? What they could do better: All of the standards assessed at the inspection were met and there were no areas identified as requiring attention. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 6 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 3, 4 and 6. Admissions to the home are well managed and residents know that the services provided will meet their needs. The home does not provide intermediate care. EVIDENCE: The home has a good system for handling new admissions. The admission procedure includes residents’ needs being assessed before they are offered accommodation. Individuals’ needs are known to the staff in the home and residents receive the support they require. Intermediate care is not provided and Standard 6 does not apply to the home. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8 and 10. Residents’ personal and health care needs are identified and they receive a high standard of care. Residents are treated with respect and their privacy and dignity are maintained EVIDENCE: Records held about residents are clearly written and are up to date. Care staff have the information they need to provide a high standard of care. Residents are supported to maintain responsibility for their own care as far as they are able and their independence is maintained. Residents receive health care support from local and specialist health services and their health and welfare are ensured. Care staff treat residents with respect and take appropriate actions to ensure their privacy and dignity are protected. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 10 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 and 15. Residents’ benefit from having a choice of activities which take into account their preferences and abilities. Residents make choices about their lives and the decisions they make are respected. Meals are of a high standard and residents receive a varied and nutritious diet. EVIDENCE: The home provides a range of activities including group and individual activities. Individuals’ preferences and abilities are taken into account when activities are planned. Residents are provided with recreational interests which offer variety and meet individual needs. Visitors are made welcome and residents know they can maintain contact with their friends and families as they choose. The home is well supported by local community groups who provide residents with a variety of entertainment evenings. Residents have a choice of nutritious and appealing meals and have drinks and snacks as they want them. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 11 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 18. Residents’ safety is protected in Park Lodge. EVIDENCE: The home has clear policies and procedures to protect residents from harm. Care staff are aware of the need to protect residents from abuse and of the procedure to follow if they are concerned about a resident’s safety or welfare. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 12 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 19, 21, 22 and 26. Residents live in a comfortable, clean and safe environment which is suitable to meet their needs. EVIDENCE: Park Lodge provides comfortable and pleasant accommodation for residents. The premises are well maintained and decorated to a high standard. Residents have their own possessions in their bedrooms and have personalised their accommodation as they wish. Residents said the accommodation provided is “very nice”. Residents chose whether to spend time with other people or on their own. The home has a range of equipment to assist residents to stay independent including specialised equipment provided for individual residents. There are appropriate toilet and washing facilities close to all accommodation used by residents. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 13 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 27 and 30. Residents benefit from receiving support from staff who are well trained, experienced and competent. Staffing levels are well managed and ensure residents’ needs are met. EVIDENCE: Care staff have received appropriate training to give them the skills and knowledge to provide the care residents need. Staff assist residents as they need in a timely manner. Staff and residents have developed positive relationships which contribute to the relaxed and friendly atmosphere in the home. Residents made many positive comments about the staff in the home and said, “The staff are very good”. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 14 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 32, 35 and 38. The home has good management systems and residents’ interests, safety and welfare are protected. EVIDENCE: The home has clear policies and procedures to ensure residents’ safety and welfare. Records are clearly written, up to date and are held securely. Care staff have access to the information they need to carry out their duties safely and to provide the support individuals need. The atmosphere in the home is welcoming and friendly and residents are comfortable with the staff who support them. Money held on behalf of residents is stored securely and systems are in place to protect their financial interests. Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 15 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 3 X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 X 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 X 17 X 18 3 3 X 3 3 X X X 3 STAFFING Standard No Score 27 3 28 X 29 X 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score X 3 X X 3 X X 3 Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 16 NO Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Park Lodge DS0000036623.V253724.R01.S.doc Version 5.0 Page 17 Commission for Social Care Inspection Eamont House Penrith 40 Business Park Gillan Way Penrith Cumbria CA11 9BP National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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