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Inspection on 28/01/10 for Park View Rest Home

Also see our care home review for Park View Rest Home for more information

This inspection was carried out on 28th January 2010.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Park View Rest Home The quality rating for this care home is: The rating was made on: two star good service 0 4 0 9 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sylvia Brown Date of this annual service review: 1 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 56 Clayton Hall Road Clayton Manchester M11 4WH 01612232099 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Russley Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 24 The registered person may provide the following categories of service only. Care home only - code PC, to people of the following gender:- Either. Whose primary care needs on admission to the home are within the following categories: - Old age not falling within any other category - Code OP. The maximum number of people who can be accommodated is: 24 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Since we last conducted a key inspection we have been informed in that the registered manager has resigned in September 2008 and that a new manager has been appointed. 0 4 0 9 2 0 0 7 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Parkview is a residential home providing care for older people and is situated in Clayton, north of Manchester City Centre. Public transport links into the city centre are within easy reach. The home is a two storey converted house, set in its own grounds, which are accessible to residents. Parking space for visitors is available at the side of the building and on the road at the front of the house. There is a passenger lift to Annual Service Review Page 2 of 6 enable access to the first floor for those with poor mobility. Accessible toilets and bathrooms are located on both floors of the home. There is a large, bright, lounge dining area. There are 4 single bedrooms, with an en-suite toilet and washbasin, 14 single and 3 double rooms all with a hand washbasin. Double rooms are provided with privacy screens. There are gardens to the front and side aspect. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service What has this told us about the service? The manager sent us their AQAA when we asked for it. It did not appear the manager was familiar with the guidance we provide on how to complete the AQAA. Whilst the manager stated in detail what they did well, responses to what we could do better how we have improved and our plans for improvement were one line summations. This gave us minimimal information which meant that we could not accurately assess how the manager and provider was continuing to maintain standards and develop its services for the benefit of people who live at the home. Since we last completed a key inspection of the service, we have conducted two unannounced random inspections at the home. The first random inspection was completed in October 2008. We did this inspection to follow up calls to us by people who wish to remain anonymous about an alleged outbreak of scabies in the home which we had not been informed about. At that time we were told by the manager that though two people had skin irritations none had been diagnosed as having scabies. We continue to receive calls about this from various people and although the manager has told us she is managing the situation correctly, we have some concern regarding how infection control is being managed at the home. The AQAA does not provide us with any details regarding how the home maintains robust and stringent infection control procedures. The second random inspection was completed in November 2009. We did this inspection following receipt of information regarding the safe administration of medication. The outcome of that inspection was we required the registered provider to Annual Service Review Page 4 of 6 have a complete, clear and accurate list of currently prescribed medication for each person and of the time and date of administration. We have done this to help support the safe administration of medication. We have also received two calls fom people to tell us that they feel their is inadequate levels of staff at the home at all times. We are not aware of any issues arining because of this and we will continue to monitor the situation. In September 2008 the registered provider notified us that the registered manager position had become vacent and that a new manager had been appointed. At the time of completeing this review of the service, the manager had not completed the registration process with us. It is a legal requirement for all persons running or managing a registered care service to be registered with us. Feeback we received from people living at the home was in the main positive about the care and support they recived, however there were many comments made about how the home could provide more activities and outings for people who lived there. There was some indication within the AQAA that the manager was aware that activities outside of the home could be improved and stated coach and train trips when asked what they could do better. Staff surveys stated that they felt the home provided good induction procedures and staffing appraislals, furthermore they told us they have good training programmes in place. One member of staff stated they received good management support. They continue to let us know about things that have happened at the home since our last key inspection . What are we going to do as a result of this annual service review? We are going to change our inspection plan, and will do a key inspection by 1st June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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