Inspection on 06/10/09 for Parkfield House

This inspection was carried out on 6th October 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Parkfield House 16/08/07

Parkfield House 22/08/06

Parkfield House 07/10/05

Parkfield House 23/09/04

Parkfield House 07/05/04

Similar services:

Snydale Care Home

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Hawkhills

Larchfield Manor

Beeches The - North Yorkshire County Council

The Grove Waltham

Carentan House

Ravensworth Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 25/11/2009.

Annual service review Name of Service: Parkfield House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Bentley Date of this annual service review: 1 4 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Thwaites Brow Road Keighley West Yorkshire BD21 4SW 01535609195 01535609195 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mr Michael John Flynn Number of places (if applicable): Under 65 Over 65 0 24 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Parkfield House is in Keighley and access to the home is via a steep cobbled road. There are tiered gardens and a patio area overlooking the gardens. Parking is on the road outside the home and there is a bus stop nearby. The home provides nursing care for people aged over 65 years. The accommodation is on two floors with a passenger lift linking the two. There are seventeen bedrooms comprising of eight doubles and nine singles. Two bedrooms have en suite facilities. There are two communal lounges leading into one another, as well as a large conservatory that is used as both a lounge and dining area. In August 2007 the weekly fee was 495.00 pounds. The home told us there are no extra charges. Please contact the home for details of the current fees. No. Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received or asked for since the last Annual Service Review which was done on 15 August 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection which was carried out on 16 August 2007 and the results of any other visits we have made to the service since then. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It gave us most of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. We sent surveys to the home to give to people using the service, staff and visiting health care professionals. In total 8 were returned. The home told us they always carry out a full assessment of peoples needs before they move in to make sure they will be able to meet the persons needs. They told us they always ask people or those close to them to visit the home before making a decision about moving in. People told us they had been given enough information to help them decide if the home was the right one for them. In their AQAA the home told us they continue to look at how they can improve the way they meet peoples personal and health care needs. They said they have improved the way they care for people at the end of their lives. They use the Liverpool Care Pathway which is a model of good practice for end of life care. This helps to make sure that people are cared for in accordance with their wishes and that their families and/or friends are supported. People told us that they usually receive the care and support they need. One person said she is looked after well and another said Mum says there is nothing to grumble about. Annual Service Review Page 3 of 6 The home told us they continue to support people in meeting their social needs. They have meetings for people living in the home and they encourage people to give them feedback on the service and suggestions for improvements. They have introduced a Music for Health session once a month. This combines music, exercises and a quiz and they said people benefit from it and enjoy it. People said there are sometimes activities for them to take part in, one person said activities and entertainment could be improved. Another person said staff didnt seem to have much time to spend with people in the lounges and said they felt people would benefit from a little more social stimulation. In their AQAA the home said they have not had any complaints. People are given information about the complaints procedure and they try to resolve issues as they arise. People told us they know who to speak to if they have any concerns. This means that people seldom feel the need to make formal complaints. We have had one complaint about the service in the last 12 months, we sent this to the home and they dealt with it. There are policies and procedures in place to make sure people are protected. When we visited in 2007 the home told us they were planning to update staff training on the protection of vulnerable adults (safeguarding). At the time we also asked the home to provide staff with training on the Mental Capacity Act. It was not clear from the AQAA if this has been done, we will ask the home for information about this. People told us the home is fresh and clean. When we visited in 2007 we judged the environment to be adequate. We said that improvements to the environment should continue. In their AQAA the home said they continue to maintain a clean and comfortable place for people to live but have not made any improvements to the building. Staff who completed surveys said they felt more could be done to make the environment better for people. We will be asking the home for information about planned improvements. The home has been given a 5 star rating (the highest) by Environment Health for their standards of food safety and hygiene. In their AQAA the home said they have enough staff on duty to meet peoples needs. There is a low staff turnover and this helps to give people continuity of care. People told us staff are usually available when they need them. One person said the home always feels to have a happy, homely atmosphere and said the staff seem to work well as a team. The home continues to support staff with training so that they have the knowledge and skills they need to care for people properly. Four care staff have achieved an NVQ (National Vocational Qualification) at Level 2 or above and 2 more have almost completed their NVQ training. There have been no changes to the management of the home since our last inspection. The registered manager is a nurse and has obtained the Registered Managers Award. She continues to have a very hands on approach to running the home which on previous occasions people have told us they appreciate. Annual Service Review Page 4 of 6 The home continue to let us know about things that have happened since our last key inspection and they have shown that they manage issues well. They work with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? All the information we have about the service tells us that it is continuing to provide good quality outcomes for people. In response to that we changed our inspection plan and carried out an Annual Service Review rather than a key inspection. We will be asking the home for some more information about some aspects of the service. We will use this information to decide when we do our next key inspection. However, we will carry out a key inspection before 15 August 2010. We can visit at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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