Inspection on 27/07/06 for Parkside

This inspection was carried out on 27th July 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.

Other inspections for this house

Parkside 10/10/08

Parkside 20/05/08

Parkside 22/05/07

Parkside 06/03/06

Parkside 05/09/05

Parkside 04/03/05

Parkside 10/01/05

Similar services:

Abbey The

Snydale Care Home

Larchfield Manor

Hawkhills

Beeches The - North Yorkshire County Council

The Grove Waltham

Carentan House

Ravensworth Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Parkside 5 Park View Crescent Roundhay Leeds West Yorkshire LS8 2ES Lead Inspector Hebrew Rawlins Key Unannounced Inspection 27th July 2006 09:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Parkside Address 5 Park View Crescent Roundhay Leeds West Yorkshire LS8 2ES 0113 266 5584 0113 2663469 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Parkside Residential Home Limited Mr Navtej Singh Lidhar Care Home 20 Category(ies) of Old age, not falling within any other category registration, with number (20) of places Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 6th March 2006 Brief Description of the Service: Parkside is a family run concern, providing a twenty bedded home for older people. It is situated in north Leeds. It consists of two Edwardian houses joined together and it still retains many of the original features. Over the years, various alterations have been made to make the home more accessible. All bedrooms are located on the first and second floors, with the floors being accessed via a passenger shaft lift, chair lift or staircase. There are 16 single bedrooms, 13 with en-suite facilities and 2 shared rooms. Fees cover the costs of full accommodation, care and laundry facilities. Service users in the home may bring furniture and electrical items, though appliances are inspected for safety before use. All meals are prepared and cooked on the premises. In each service user’s room a plug point is available for a television and individual telephone lines can be arranged on request. Support services are in place with a choice of General Practitioners, and visiting district nurses, chiropodist, dentist and optician. The weekly fees range from £355.00 to £400.00. It does not include chiropody, hairdressing, and personal copies of newspapers, escorts to hospital and other personal requirements. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. In April 2006 the Commission for Social Care Inspection (CSCI) made some changes to the way in which care services are inspected. Care services are now judged against outcome groups. The inspection report is divided into separate sections for each outcome group for example Choice of Home. An overall judgement is made for each outcome group based on the findings of the inspection. The judgements reflect how well the service delivers outcomes to the people using the service. The judgements categories are “excellent”, “good”, “adequate” and “poor”. The judgements are recorded within the main body of this report. More detailed information about these changes is available on our website – www.csci.org.uk This was an unannounced key inspection that took place over one day on 27th July 2006. On the day the inspector was in the home from 9.00am until 5.30 pm. The last inspection took place in March 2006. Since then there has been no additional visit to the home. The purpose of this inspection was to check if the requirements identified at the inspection in March 2006 were being dealt with and to assess the quality of care being provided to residents in the home. During the inspection I assessed all the key standards, these are identified in the main body of the report. I looked in detail at the care of four of the 20 residents in the home. I looked at their care records, spoke to the residents about their care needs and to the staff about how they deliver care, I looked at the environment in which these residents receive care and observed care practices. I also spoke to other residents in the home, carried out a tour of the building and looked at other records including maintenance records, staff files and training records. Information was requested from the home prior to the visit, this was provided and was used during the inspection. I spoke to visitors in the home during the inspection. Comment cards for residents and relatives were left at the home; these provide people with an opportunity to share their views of the service with the CSCI. Information obtained in this way is discussed with the owner without identifying who has provided it. Seven comment cards from residents and two comment cards from relatives had been returned at the time of writing this report. They indicated overall satisfaction with the home. This report reflects the preference of people living at Parkside to be collectively referred to as residents, rather than service users. Detailed feedback was given to the owner/manager at the end of the visit. A number of direct quotes from residents, staff and visitors have also been included in the report. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 6 Thanks to everyone for the pre inspection information, returned questionnaires and comment cards and for the hospitality on the day of the visit. What the service does well: What has improved since the last inspection? What they could do better: There have not been many improvements since the last inspection. There are still a significant number of areas for improvement. The outcomes for residents in each outcome group were judged to be “adequate”. For the home to achieve “good” or “excellent” outcomes the programme of improvement will have to be sustained. One to one care staff supervision does not regularly take place. The owner/manager must produce an implementation plan to provide opportunities for staff to discuss their progress and development in scheduled one to one meetings. Relevant training programmes for care staff must continue, to ensure staff are trained to care for the specialist needs of the residents. The areas of the home that are showing signs of wear and tear, maintains and deep cleaning must be addressed. Some work is needed to make sure that the health and personal care that a resident receives, is based on their individual needs. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 7 Social, cultural and recreational activities do not always meet resident’s expectations. There must be a clear dietary plan for all people with diabetes to ensure their diet is as varied and interesting as possible. Adult protection training is needed for some staff to ensure all residents’ rights are protected. Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 1, 2, 3, 4 and 5. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to the home. Prospective residents and their representatives have the information they need to make a choice about moving into the home. However their needs are not always fully assessed. All residents have a contract that clearly tells them about the service they will receive. EVIDENCE: The home has an information brochure; it is given to prospective residents to help them make an informed choice about the home. All residents or their representatives have been issued with written contracts. This document states the terms and conditions of occupancy and the weekly charges. Four signed contracts were seen, and had been signed by relatives on behalf of the resident. Four residents’ care files were inspected and case tracked. Staff from the home carry out their own pre-admission assessment to ensure that each person’s Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 10 needs can be met. However the assessments did not look at each person capabilities and identify any assistance needed to form the basis of the care plans. Prospective residents are given the opportunity to spend time in the home. A member of staff is allocated to help that resident to feel comfortable and provide information about life in the home. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 11 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9, 10 and 11. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. Work is needed to ensure that the health and personal care that a resident receives is based on their individual needs. The principles of respect, dignity and privacy are put into practice. Medication for residents is managed in a safe and professional way by staff. However photographs should be available on the recording charts to check the right medication is given to the right resident. When prescribed medication is changed there must be evidence the GP has requested this. Generally residents are treated with dignity and respect by staff. EVIDENCE: The care files showed that a physical and social assessment is undertaken routinely at the time of admission. Some of these were unsigned and undated and some of the writing throughout was difficult to read. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 12 There were no index to show the areas covered by the care plans therefore it was not easy to see at a glance which areas of care had been prioritised. It was difficult to get an accurate picture of peoples’ current needs. The care plans did not give detailed instructions for staff to follow. At times staff were unable to understand one resident because English was not her first language yet there was no guidance for staff. A resident was finding it difficult to stand and had lost her appetite. There was no evidence of a mobility risk assessment or a nutritional risk assessment in her care plan. There was also no information available that her health needs had been discussed with any of her relatives. There were no care plans to show how spiritual needs were to be met. The care plan should include the person’s wishes about the end of life care. The senior carer was observed giving the lunchtime medication. She was following procedures by checking names on the recording charts against the medication being given. However there were no photographs available on the recording charts to check against the medication being given. One resident’s medication dosage had changed but there was no evidence to show the GP had requested this. It was agreed that staff need more training in the completion of the sort of information to record in the daily records as this was, in some cases, limited to ‘all care given’ which does not provide adequate detail. It is not clear whether individuals genuinely feel that they have a say in the way the home is run. In the surveys, resident were asked whether they made their own decisions about what they wanted to do each day. Four said they always made their own decisions, four said they usually made decisions, two people said, “they tell me what I can do”. One-person comment card said she generally satisfied with the care but felt that a certain member of staff “can be nasty at times”. When the resident was asked about this at the inspection she said “ she is fine now” and “there is no point in talking about it now”. Throughout the day, it could be seen that care and other support staff were respectful of privacy, always knocking before entering bedrooms. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 13 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 and 15. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to the home. There are opportunities for most residents to take part in social/leisure activities if they wish. Relatives/visitors said they are encouraged to maintain contact and visit the home. Residents said the food was good but they have little control over what they are given to eat. EVIDENCE: The care plans do not identify interests, residents’ fit in with the activities staff provide (if any) rather than having activities tailored to their interests. However two resident spoke of the trip to Scarborough and said what a good time they had. Other residents appeared bored and fed up. The home is planning more trips out for residents and while this is commendable more attention must be given to how residents are supported in occupying their time meaningfully on a day-to-day basis. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 14 One regular visitor to the home said there are few activities other than the television. Residents said they go to bed and get up when they want and can choose whether to spend their time in the communal rooms or in their bedrooms. Most residents spoke well of the food although they said they have no idea what the meal of the day will be until it is served. At lunchtime staff were seen encouraging and helping residents to eat. The menus provided by the home did not have information on what is available for breakfast and did not show that any alternatives are offered for the evening meal. There is no clear dietary plan for people with diabetes to ensure their diet is as varied and interesting as possible. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 15 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to the home. The complaint procedures are not widely available in the home and therefore residents and/or their representatives cannot be confident that their complaints will be taken seriously and acted upon. A lack of understanding of how to apply Adult Protection procedures in practice creates the opportunity for residents to be placed at risk. EVIDENCE: The home has a system for recording complaints. However there is no evidence that complaint are followed through. There was also no evidence that the complaint procedures are made widely available in the home. A relative spoken with said she was not sure how to complain. One resident said “you tell the staff don’t you, they look after you’” and another said she would “talk to the manager”. Talking to staff on the day it was evident they are all clear on their responsibility about reporting any allegations of abuse. Despite the fact that the majority of staff have not attended Adult Protection training. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 19, 20, 21, 23, 24 and 26. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. Most of the standards under this outcome heading are almost met. However some general maintenance must be addressed throughout the home as well as cleaning issues. EVIDENCE: The home in parts provides a physical environment that meets the needs of the residents who lives there. There is a rolling programme to improve the decoration and at the time of this visit the external part of the building was being decorated. Residents have easy access to the well-maintained garden where they can enjoy the sunshine. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 17 Residents can personalise their rooms and the majority are tastefully done. However in one bedroom the wall is damp and the décor is in need of attention. The home appears generally clean and tidy but looking closer deep cleaning is needed in several bedrooms. At the back of several radiators rubbish has been allowed to build up with things like part clothing and bits of paper. A number of blown light bulbs in bedrooms require replacing. The kitchen area needs attention. The floor is worn; work surfaces are marked throughout and the wall tiles are chipped/damaged. The domestic cupboards have not stood up to the wear and tear. Areas in the kitchen were pointed out to the owner that required deep cleaning. The small lounge floor covering near the entrance of the kitchen is badly worn and unsightly. The main lounge window was stuck fast so a flow of natural air was not available in that room. Clothing was drying or airing in the dining room on radiators or chairs. It was explained to the manager and staff this should not be the case and clothes should be taken directly to residents bedroom. The second floor bathroom toilet seat needs refitting and the pipes to the cylinder are corroding. Electrical extra fans in the bathrooms and toilets should be regularly cleaned because if dust is allowed to be build up there is a chance of them catching fire. There are no locks on the doors of several residents’ bedrooms. However residents said staff knock on doors before entering and they can use their rooms at any time. One resident on the comment card returned to the Commission stated she was happy living at Parkside but said “it would be nice if you could lock some of your things in a safe place”. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 and 30. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. Residents made positive comments about the staff’s attitude, competence and skill level. Staff training has improved and while there is still a lot to be done there is a strong commitment to making sure that the staff have the necessary skills and knowledge to meet residents’ needs. The recruitment procedures could be improved to further protect the residents. EVIDENCE: Fourteen care staff have an NVQ (National Vocation Qualification), this equates to 60 of the care staff workforce. The home has a rolling programme for NVQ training. Some training has taken place on medicine administration and health and safety. The majority of staff have not yet attended Adult Protection training and training is still to take place on dementia care. Three staff files were looked at. The recruitment section did not contain all relevant documentation of the recruitment procedure e.g. there were no interview notes and files did not have a job description. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 19 Reflection on staff practice in the home was very positive from residents and they complimented their care and kindness in meeting their personal needs. Observations during the day showed that there were sufficient numbers of staff on duty to care for residents in a calm and relaxed way. Staff had time to talk to individuals and provide assistance at the time needed. Staff spoken to during the inspection displayed a commitment to the service and an understanding of the residents in their care. One of the relatives/visitors who returned the comment card back to the CSCI said, “ I have always found the owner/manager and staff to be informative and caring. In my opinion, there can never be sufficient staff in care homes but the staff at Parkside do their best at all times and keep me fully informed about my mother”. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 20 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 36, 37 and 38. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. The manager/owner is well supported by staff and his approach encourages residents, relatives and staff to be involved in the running of the home. Some staff have no formal opportunities for one to one supervision and the recording of information about resident must be improved. EVIDENCE: Staff and residents said the owner/manager Navtej Lidhar is very approachable and supportive. The daily records did not give a true picture of daily events in the life of each resident, most being limited to the recording of personal care. A relative said Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 21 they were always kept up to date with information about their mother’s health. Some of the daily records did not show evidence of follow up action. An example of this was information requested about an appointment at the clinic. The information was not recorded in the care notes therefore had the senior who dealt with it not been on duty nobody could have provided the family with the information they requested. One to one supervision for all staff is not yet in place. The provider has agreed that staff will have regular one to one supervision by the end of October 2006. The pre inspection information pack sent to the inspectors prior to the inspection visit gave dates of maintenance checks carried out during the past year. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 3 2 3 3 N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 2 10 3 11 2 DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 2 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 2 17 x 18 2 2 3 3 x 3 3 x 2 STAFFING Standard No Score 27 3 28 2 29 2 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X X 2 3 3 Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 23 Are there any outstanding requirements from the last inspection? Yes STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard OP3 Regulation 14 Requirement More detailed information must be recorded about the person’s specific needs. The outcome of the assessment should be recorded along with justification of how the home is able to meet assessed needs (Previous timescale 29/05/06 not fully met). The care plans must set out in detail how the personal, health and social care needs of residents will be met (Previous timescale 29/05/06 not fully met). When prescribed medication is changed there must be evidence the GP has requested this. Care plans must show the way in which spiritual needs will be met (Previous timescale 29/05/06 not fully met). Social, cultural and recreational activities must meet resident’s expectations. The complaint procedures must be widely available in the home so that residents and/or their representatives can be confident DS0000001490.V304273.R01.S.doc Timescale for action 02/10/06 2 OP7 15 02/10/06 3 4 OP9 OP11 12 15 27/08/06 02/10/06 5 6. OP12 OP16 16 22 02/10/06 02/10/06 Parkside Version 5.2 Page 24 7. 8. OP18 OP19 13 23 9. 10. 11. 12. OP19 OP26 OP36 OP29 23 23 18 18 that their complaints will be taken seriously and acted upon. All staff must receive adult protection training. Several light bulbs must be replaced and electrical extra fans in the toilets must be deep cleaned (Previous timescale 29/05/06 not fully met). A planned programme of redecoration and refurbishment of the home must be provided. Deep cleaning is required in some bedrooms All staff must have formal one to one supervision. The home should make sure that a full employment history is obtained from leaving school to present time (Previous timescale 29/05/06 not fully met). 01/01/07 02/10/06 02/10/06 02/10/06 31/10/06 02/10/06 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. 2. 3. Refer to Standard OP29 OP15 OP29 Good Practice Recommendations Wherever possible, a minimum of two people should carry out the recruitment and selection interview. Staff should make sure residents are aware of the meals of the day. Staff files should contain all documentation of the recruitment procedure e.g. there were no interview notes and files did not have any job description. Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Aire House Town Street Rodley Leeds LS13 1HP National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Parkside DS0000001490.V304273.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. 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