Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Pennystone Court Handsworth Road Blackpool Lancashire FY1 2RQ The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Wesley Cornwell Date: 1 5 1 1 2 0 0 8 Information about the care home
Name of care home: Address: Pennystone Court Handsworth Road Blackpool Lancashire FY1 2RQ 01253752307 01253752307 frances.crompton@mha.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Methodist Homes for the Aged care home 32 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category 0 Over 65 32 Conditions of registration: The registered person may provide the following category of service only: Care home only: Code PC, to service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP The maximum number of service users who can be accommodated is: 32. Date of last inspection Brief description of the care home Pennystone Court is registered to provide personal care for 32 people of both sexes. The home is purpose built and is constructed on two floors comprising of 32 single occupancy flatlets. All rooms are en-suite providing toilet and bathing facilities. Communal areas consist of a lounge and dining room on each floor. A passenger lift facilitates access between the ground and first floor. The home also has a hairdressing salon and four small kitchen areas where residents and their visitors can prepare drinks and light snacks. The home has a Statement of Purpose and Service User Guide Care Homes for Older People Page 2 of 8 providing information about the care provided, the qualifications and experience of the owners and staff and the services residents can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is issued to all prospective residents and their relatives/representatives to help them make an informed choice whether to move into the home. The range of fees at the home are £344.00 to £374.00 covering all aspects of care, food and accommodation. The manager provided this information on the 27th November 2008. Care Homes for Older People Page 3 of 8 What we found:
We carried out this Random Inspection based upon the Commission for Social Care Inspection methodology. The purpose is to ensure the home is maintaining its good standard of care as identified during the last inspection completed on 6th June 2007. As part of the inspection process we looked at the quality of care in all areas including choice of home, personal care, healthcare, daily life and activities, complaints, the environment, staffing, and management of the home. We found the home had completed a thorough care needs assessment of a person who had recently moved into the home and the staff members on duty had access to this information and understood fully the care they should be providing. People spoken to during the visit said they were happy with the care being provided and their needs were being met. The care plans we looked at were well maintained and were being kept under review and updated to reflect any changes in need and these were being actioned as required. Entries made on the care plans showed good communication between the home and healthcare professionals. Daily entries made on care plans confirmed staff members were following the instructions of healthcare professionals and an appropriate level of care was being provided. People spoken to said they liked living at the home and they were well treated by the staff team. They told us their privacy was respected and they were provided with the choice of where to spend their time. One person commented that the staff were all lovely and very attentive. We spoke to people about the meals the home provides and were told the standard of food was very good and there was always plenty to eat. One person said the variety is very good and they always got plenty to eat. Meal times observed were relaxed and staff members were observed being attentive to those people who required assistance. The home has a structured activities programme in place and an activities board is on display outside each dining room advertising the activities that are to be organised for the week. People we spoke to said they were happy with the social activities being arranged. These were varied and arranged both individually and in groups. The home has a detailed complaints procedure which explains clearly how to make a complaint if you are unhappy. People we spoke to said they knew how to make a complaint and felt these would listened to and acted upon. The home has been maintained to a very good standard and was fresh and clean when we visited. All bedrooms are en-suite and had been furnished for the comfort of people who live at the home. People we spoke to said they were happy with the standard of accommodation being provided and felt at home. Staffing levels were sufficient for the number of people living at the home. People we spoke to said they were happy with the care they were receiving and they were well treated by the staff. Records observed confirmed all staff members have access to a Care Homes for Older People Page 4 of 8 structured training and development programme ensuring the people in their care are being looked after by a well trained and competent staff team. Examination of staff records confirmed the home has thorough and robust systems in place for recruiting staff members ensuring the protection of people who live there. The home is run by an experienced and well trained manager who is respected and well liked by the people who live there. People we spoke to said they felt listened to and were encouraged to have their say about how the home is run. One person spoken to said regular meetings are held where their views are sought about satisfaction with the service being provided. The person said they said they found these useful and helpful. Financial records checked were well maintained and up to date ensuring the interests of people are safeguarded. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
