Inspection on 19/07/05 for Red Rose

This inspection was carried out on 19th July 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.

Other inspections for this house

Red Rose 17/04/07

Red Rose 10/11/05

Red Rose 07/01/05

Red Rose 06/07/04

Similar services:

Chirnside House

Keer Sands Residential Home

Ruskin Lodge

Bushell House

Langrigg House

Parkside

Dystlegh Grange

Thornton Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Red Rose 218 Hornby Road Blackpool Lancashire FY1 4HY Lead Inspector Jackie Riley Unannounced 19th July 2005 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 3 SERVICE INFORMATION Name of service Red Rose Address 218 Hornby Road Blackpool Lancashire FY1 4HY 01253 620377 Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mr Robert Farley Care home only 3 Category(ies) of OP Old Age (3) registration, with number of places Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 7th January 2005 Brief Description of the Service: Red Rose is a small registered home providing care for up to three elderly people. The homeowners family, and service users share the home, although service users have independent lounge and dining space, they live as part of an extended family. Service users are encouraged to personalise their individual rooms, which are large and are equipped with shower units, en-suite facilities and tea and coffee making facilities with a fridge for storing milk or other items. The home is situated in a residential area with good access to services including shops and public transport. Community facilities are close by and the registered provider facilitates service users to access them Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The inspection was unannounced therefore all stakeholders of the service were unaware of the date or time of the visit. The visit was undertaken during a morning period, when all three residents were available to talk to, including the homeowner. There are no additional staff employed at the care home. What the service does well: What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 6 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Standards Statutory Requirements Identified During the Inspection Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 7 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 2, 4 Residents have individual contracts, which ensure they are secure in what services the home has agreed to provide. Residents and their families are informed of the homes services through written literature and by viewing the home, so that they know the services they receive will meet their needs. EVIDENCE: All residents have a contract in place, which provides them with the information regarding the terms and conditions of their residence at the care home, thereby providing them with security of tenancy. Contracts are reviewed annually in order to make amendments to contract if necessary, including changes in the annual fees. Residents spoken to have lived at the care home for a number of years. One resident commented on how well their needs are met. One resident frequently stays for respite for periods of up to three months at a time. There was evidence communication with the family and other health professional ensures the residents needs can be met by the care home. Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 8 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 7, 8 & 10 Residents health care is taken seriously and needs are closely monitored ensuring health issues are met. Support is provided in a sensitive and noninvasive manner EVIDENCE: Records examined indicated there is recognition of the need to ensure personal care and support is provided in a sensitive manner at all times, for the privacy and dignity of residents. One resident said, “There is always a knock on the door before anyone comes in”. Records of the residents were examined and they contained the information required in relation to healthcare ensuring all needs are being met and maintained for their well being. Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 9 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 12, & 13 There is an informal approach to daily living, which encourages residents to make their own informed choices in their day to day lifestyles. Residents are encouraged to retain contact with family and friends beyond the home, and to be active in the wider community for their own personal development. EVIDENCE: There is a flexible approach to daily living and activities. One resident said they were going on holiday with friends in the near future. Another resident said they enjoy going out on regular trips. Two residents spoken to, use community facilities regularly. The homeowner encourages visitors to the home at any time to make sure residents retain contacts beyond the care home. The homeowner said, “I know what residents like and don’t like, and so can help them do the things they like”. Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 10 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) Not inspected EVIDENCE: Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 11 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 19, 20, 23 The home provides a safe and comfortable environment in which to live. EVIDENCE: There is an ongoing programme of redecoration throughout the care home to ensure residents live in a comfortable environment. Residents rooms provide additional facilities including bathing facilities in two of the rooms. Tea making facilities and personal fridges for the storage of residents own food are also in two of the rooms. Residents spoken to said they like to have the choice to purchase their own “bits and pieces” if they choose to. There is a rear garden area, which is not overlooked and accessible to all. Residents use this facility frequently during the summer months and said they like to eat outdoors whenever possible. Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 12 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission considers Standards 27, 29, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) No staff are employed at the care home. EVIDENCE: Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 13 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 31, 33, & 38 The home is managed to ensure all personal needs are met. There is a flexible approach in the day to day management of the home to ensure choices are always available to residents living there. The health and safety of residents is protected. The home would benefit from a quality assurance review in order to ensure the stated aims and objectives of the home are being met. EVIDENCE: The homeowner ensures there is consultation with residents at all times to make sure their individual needs are being met and that their welfare is not compromised. There are no additional staff employed at the care home, and residents spoken to said how they liked the way they live as part of the family. The home would benefit from an annual quality review measured against the homes stated aims and objectives, in order to ensure they are being met, or to identify any changes necessary in the running of the home. Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 14 Work has been completed on all fire protection systems and electrical work. In addition gas and other safety checks are complete and up to date, to ensure the health and safety of the residents is upheld. Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 15 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME ENVIRONMENT Standard No 1 2 3 4 5 6 Score Standard No 19 20 21 22 23 24 25 26 Score x 3 x 3 x x HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 x 10 3 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 x 15 x COMPLAINTS AND PROTECTION 3 3 x x 3 x x x STAFFING Standard No Score 27 x 28 x 29 x 30 x MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score Standard No 16 17 18 Score x x x 3 x 2 x x x x 3 Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 16 yes Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard 33 Regulation 24 Requirement The registered provider must maintain a system of quality review Timescale for action 31.3.06 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard Good Practice Recommendations Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 17 Commission for Social Care Inspection Unit 1, Tustin Court Portway Preston PR2 2YQ National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Red Rose F57 F09 S9898 Red Rose V203951 190705 Stage 4.doc Version 1.40 Page 18 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!