Inspection on 01/02/07 for Regents House Rest Home

This inspection was carried out on 1st February 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Regents House Rest Home 12/08/09

Regents House Rest Home 15/08/08

Regents House Rest Home 22/03/08

Regents House Rest Home 28/09/07

Regents House Rest Home 27/02/06

Regents House Rest Home 12/12/05

Regents House Rest Home 16/02/05

Regents House Rest Home 18/10/04

Regents House Rest Home 09/03/04

Regents House Rest Home 16/01/04

Similar services:

Flint House

St Vincents

The Cotswold Home

Fairways

Winton House

Newbeech House

Treloar College

Rush Court

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Regents House Rest Home 206 Regents Park Road Southampton Hampshire SO15 8NY Lead Inspector Beverley Rand Unannounced Inspection 1st February 2007 10:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Regents House Rest Home Address 206 Regents Park Road Southampton Hampshire SO15 8NY Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 02380 322 101 Mr Ian Newson Mrs Sandra Pearl Anaszko Care Home 17 Category(ies) of Dementia (3), Dementia - over 65 years of age registration, with number (17), Mental disorder, excluding learning of places disability or dementia (3), Mental Disorder, excluding learning disability or dementia - over 65 years of age (17), Old age, not falling within any other category (17), Physical disability (3), Physical disability over 65 years of age (7) Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. 3. Service users in the DE, MD or PD categories may not be accommodated under the age of 55 years A total of not more than 7 service users may be accommodated in the PD and PD (E) categories Not more than 3 service users in total may be accommodated under the age of 65 years 27th February 2006 Date of last inspection Brief Description of the Service: Regents House is a large period property that has been adapted for the purposes of providing residential care. Accommodation is single occupancy and available both on the ground and first floors, communal areas are only located on the ground floor and comprise of a large dining room and lounge, smoking is permitted in the lounge but not the dining room. The home currently charges local authority rates. The fee includes toiletries and newspapers but the chiropodist is extra. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection was an unannounced key inspection. The inspector looked around the home and spoke with three residents, two staff members, the manager and the provider’s son who lives on site. The inspector reviewed the previous report and looked at records held in the home. What the service does well: What has improved since the last inspection? The home has continued to undergo refurbishment: Half of the upstairs landing has been re-carpeted and the other half was measured and quoted for on the day of the inspection. Vacant bedrooms had been decorated and had new carpets and/or furniture. Other bedrooms in use also had new furniture. The dining room and hallways have been redecorated. The manager has sought advice from the Environmental Health officer regarding moving and handling assessments and has reviewed residents’ needs in this area. The medication cupboards can now be locked securely which they could not before. Liquid soap and paper towels are available in communal toilets and bathrooms. Two of the eight staff have achieved a National Vocational Qualification in care, level 2, another two are studying for this award at present and the remaining four staff will be starting soon. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 6 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3. Regent House does not provide intermediate care. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The manager ensures that residents move into the home only after their needs have been assessed. EVIDENCE: Prospective residents are encouraged to visit the home for a few hours and have a meal so they can get a better feel of the home. The manager ensures she receives a care management assessment prior to undertaking her own assessment. She visits the prospective resident in hospital or at their home and gathers information to create a short-term care plan which can be reviewed once they know the person better. The home’s assessment covers areas such as walking, transfers, bathing, washing, dressing and undressing. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 and 10. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. The manager ensures that each resident has a care plan in place which outlines their support needs. Residents feel that staff respect their privacy and dignity and have access to appropriate health care when needed. Residents are not supported to be responsible for their own medication and storage of medication is not secure which means they may not be protected. EVIDENCE: The manager has recently changed the care plan format so that it can be updated more easily. Care plans cover areas identified in the assessments, as well as more specific details, for example, mental health needs, regarding smoking, the need for pureed foods or how many staff to transfer. Staff told the inspector that the manager tells them if there has been a change to a care plan and they sign to say they have read it. Care plans are reviewed monthly or sooner if necessary and residents are involved in both the creation and review of their plans. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 10 Records showed evidence of healthcare professionals visiting the home such as doctors and district nurses. A dentist visits the home for residents with dentures but the home is still trying the find a dentist who will visit residents with their own teeth. The continence advisor makes regular re-assessments of residents who need support in this area or will visit if requested for new residents. The manager gave an example as to how she accessed equipment for residents with a specific need. The home has policies and procedures in place regarding the storage and administration of medication. Staff take medication to the residents, one at a time, then sign the records. Records were seen to be accurate and controlled drugs were stored appropriately. When the inspector went into the kitchen where the drugs are stored, both cupboards were unlocked. The manager dealt with this straight away and found that the staff member had been in the middle of giving some medication and had not locked the cupboards before going to the resident. One cupboard was divided into sections for each resident, and some sections contained articles such as cigarettes, tobacco, lighters and an empty wallet. The inspector advised the manager that the cupboard should not be used for non-clinical storage and she agreed to move these items. The home has a fridge in the kitchen which is used solely for medication including insulin. However, this did not have a lock which meant that medication was not stored securely and the manager agreed that a lock would be fitted. The outcome for this National Minimum Standard is that residents are responsible for their own medication but the manager said that none of the residents self-administer their medication. The inspector was told that it was the home’s policy to store and administer medication for all residents, whether or not they were able to store and self administer any or all of their medication, (with the possible exception of an inhaler). The manager said this was discussed with prospective residents before they moved to the home, and it was therefore their choice as to whether they accepted this or decided not to move into the home. The manager needs to review this medication practice to ensure that any resident who is capable and wishing to manage their medication is able to subject to appropriate risk assessment. This will be monitored at the next inspection. The manager has undertaken a drugs administration course as well as a refresher last year and trains care workers herself. This in-house training includes storage, administration, what to do if a resident become unwell after taking medication or if they refuse it and new staff do not administer medication unless the manager feels they are capable and confident. The manager also said that the local pharmacist has monitored the training she provides to staff and was satisfied that it was appropriate. Residents said that staff respected their privacy when undertaking personal care. The manager said staff are told to use screens in shared rooms, knock Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 11 bedroom doors before entering and promote independence regarding personal care. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 and 15. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The manager ensures that residents can please themselves as to how they spend their time and welcomes their visitors. Residents can bring their own possessions into the home. Meals are varied and the home can cater for special diets. EVIDENCE: The inspector spoke with three residents about living at Regent House. Comments were made such as: ‘we’ve got all the comforts of home life’; ‘I’ve got my own television and phone and can keep myself to myself’; ‘they try to cater for everybody’; ‘I’m happy to read books and newspapers, or do puzzles’; ‘I watch telly, I don’t want to do anything else’. Staff said they had tried to introduce activities such as drawing and gardening but the residents’ main enjoyment was smoking and watching the television. Music is sometimes played at mealtimes. The manager said residents had been offered different activities but liked to watch films or sport. Last summer, some residents grew vegetables and this activity was planned for this summer. Some residents go out independently to the local shops and pubs. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 13 Visitors are welcome in the home and can see residents in private, if they wish. If a resident did not wish to see a particular visitor, the home would respect that wish. One resident who was asked confirmed that visitors were made welcome and offered a drink. It was evident that residents are able to bring personal possessions, including furniture, into the home. One resident brought pictures he had painted himself and these are displayed in the hallway by his bedroom. The manager arranges for ornamental possessions to be displayed appropriately, for example, by fixing them to the wall. Comments from residents about the food included, ‘the food is very varied and you can request something different’ and, ‘I enjoy all meals’. The manager sits with residents on a weekly basis and creates the menu. Fresh fruit and vegetables are included. The home caters for special diets such as pureed food and diabetic. The manager stressed the importance of making the same pudding for everyone, but with a sugar substitute for anyone who has diabetes. The home keeps a record regarding what food is provided. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The manager ensures that residents feel able to complain and procedures are in place to protect residents. EVIDENCE: Residents felt able to complain to the manager if they had need to and believed that she would listen to them. One resident said that the manager had the capability to look into a problem herself, or if she did not know the answer, she would look into it and get back to them. Staff said they would deal with a complaint made to them, straight away if possible, if not, they would report to the manager as part of the procedure. The manager said new residents or their families received a copy of the written procedure, along with the charter of rights and statement of purpose, when they moved to the home. The manager would deal with any complaints as quickly as possible but within 28 days at the most. The home has not received any complaints. Staff receive training in adult protection and were clear that they would report any suspicion or allegation of abuse to the manager. The manager said staff are made aware of the adult protection and Whistle blowing procedures, and that they can also contact the local authority adult services or the Commission. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 15 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The environment has improved since the last inspection but infection control measures may be compromised by the refurbishment needed in the laundry. EVIDENCE: Since the last inspection the home has undergone some repair and refurbishment. Half of the upstairs landing has been re-carpeted and the other half was measured and quoted for on the day of the inspection. The steps which form the fire escape had been jet cleaned and handrails put in place to ensure the fire escape was safe to use. Cracked tiles had been replaced in one bathroom and removed, awaiting replacement in another. Vacant bedrooms had been decorated and had new carpets and/or furniture. Other bedrooms in use also had new furniture. Kitchen cupboard doors have been tightened up and new handles have been fitted. The dining room and hallways have been Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 16 redecorated. There was a patch of carpet by the cellar stairs which was stained and the manager said this was due to a recent problem with the drains blocking which has now been solved. One resident who was asked said that the decoration of the home was, ‘very good’ and in a, ‘good state of repair’. Another resident said it was, ‘ok’. The home is considering installing a walk-in shower to replace a bath. The inspector saw the manager discussing the idea with residents to gain their views and the outcome was that they felt it was a good idea. Evidence of adaptations such as raised toilet seats were seen around the home. Patio furniture was available for residents to use in the garden. The last inspection recommended that the manager’s office area should be moved away from the dining area, as this impinged on the residents’ ability to use the room. The manager said this has been considered but there is nowhere else in the home that an office could be relocated. Residents were seen to use the dining room during the inspection, but the lounge appears to be where most residents wish to be, as they can smoke there. Staff have either completed or are working towards a distance learning course in Infection Control. Liquid soap and paper towels were installed in bathrooms and toilets. The laundry is in the cellar and is in need of refurbishment. The concrete floor was broken in parts which makes it an infection control risk as it is not impermeable and easily cleanable. The window and area around the tumble dryer’s flue needed cleaning to remove fluff and dust. Walls needed to be cleaned or painted and there was a slight smell of damp. The manager said the laundry was due for refurbishment but it was not decided when. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 17 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 and 30. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. The home employs adequate numbers of staff to meet the residents’ needs. The manager ensures that robust recruitment procedures protect residents. Staff have undertaken training in core areas but the manager does not have a training programme in place and the home has not accessed suitable training in moving and handling. EVIDENCE: The manager ensures that there are two staff on duty during the day. At night, one staff member will be awake plus the provider’s son ‘sleeping in’ in his flat on the premises. The care staff also clean the home and cook the meals. The manager feels this staffing level is acceptable given the current number of residents. Further, the current staff team are reliable. Residents said staff were, ‘very good’ and that they, ‘look after every need’. They also confirmed that if they pressed their call bells, staff responded quickly. Staff were seen to be going about their work during the inspection in an unhurried and confident way. The home has not employed any new staff since the last inspection but the manager said that the recruitment procedure included obtaining two references and checks with the Criminal Records Bureau and Protection of Vulnerable Adults list. This standard was met when last inspected. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 18 New staff undertake a formal induction, much of which takes place before they start work. The induction is in booklet format, is thorough and covers areas such as Competence in Care, Abuse and Moving and Handling. The manager works with new staff, introducing them to the residents and their care plans, ensuring they feel confident to work without being ‘shadowed’. Induction booklets are signed and dated. The home does not have a formal training programme in place. The manager trains new staff in-house with regard to moving and handling but has not refreshed her training since August 2004 and has not undertaken a course which would confirm her competence to teach staff. The manager said she would update her training with some of the staff when they attended training. One staff member has attended a certificated course for moving and handling. Two staff members had been booked to attend a course in the near future, but on the day of the inspection the organiser postponed it until September. The manager explained that it had been difficult to access moving and handling training through the provider she had been using and the inspector suggested she seek an alternative provider. All but one staff member has training in Food Hygiene and the manager said this was an oversight and she would rectify this as soon as possible. Only the manager and the provider’s son are qualified in First Aid. The manager told the inspector that she lived very close by and the provider’s son lived on site, so there was always one of them available. Even when one was on holiday, the other would be there. If they were out, they would return immediately if called upon. The manager needs to look at additional staff being trained in First Aid to ensure the safety of residents should an accident occur. Out of the eight staff employed by the home, two have achieved the National Vocational Qualification, (NVQ) award in care, Level 2. A further two are working towards it and the remaining four are starting in February. When all staff have achieved the NVQ2 this will exceed the standard which states 50 of staff should have the qualification. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 19 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33 and 38. 35 does not apply to Regent House. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home is well run with regard to the health and safety of residents but residents may benefit by the manager refreshing her moving and handling training. The manager ensures that views of the residents are sought. EVIDENCE: The manager has achieved the Registered Manager’s Award and has nearly finished the National Vocational Qualification in care management, level 4. She is also currently studying a twelve week distance learning course in dementia. The manager undertook a refresher course in drug administration last year and completed a course in activities in 2005. However, as detailed above, the manager has not refreshed her training in moving and handling. Residents told Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 20 the inspector that the manager was, ‘first class, this is a very well run home’ and that she was, ‘the best manageress in the world’. The manager spends time sitting with the residents to get feedback about the service provided and also undertakes the monthly care plan reviews, which give residents an opportunity to express their views about the home. The manager said she does do a survey with residents and said that the last one had resulted in a new piece of equipment being put in place. The survey will be repeated approximately every three months. Views from family are not sought directly but the manager said either her or the provider’s son are always available to talk to, and families are involved in the review process. Further, advocates would also be involved, if a resident had one. The home does not look after any money on behalf of residents. The home ensures that fire alarms are tested weekly and an external company tests all the fire safety equipment twice a year. The fire extinguishers are also checked regularly by an external company. Staff receive fire safety training and undertake fire drills and evacuation every six months. Portable electrical equipment was last tested nearly a year ago and is due to be done again. Maintenance certificates were available for equipment such as the hoist. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 21 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 2 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 2 STAFFING Standard No Score 27 3 28 2 29 3 30 2 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 2 X 3 X N/A X X 3 Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 22 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 2 Standard OP9 OP30 Regulation 13 (2) 18 (1, ci) Requirement All medication must be kept secure to protect residents. Staff must receive appropriate training by a person deemed competent to do so. Timescale for action 06/03/07 06/05/07 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard OP26 Good Practice Recommendations The home should ensure that the laundry is cleaned and refurbished to an acceptable standard as a matter of priority. Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 23 Commission for Social Care Inspection Hampshire Office 4th Floor Overline House Blechynden Terrace Southampton SO15 1GW National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Regents House Rest Home DS0000012319.V324717.R01.S.doc Version 5.2 Page 24 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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