Inspection on 01/12/05 for Rockdale House

This inspection was carried out on 1st December 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Rockdale House 26/04/07

Rockdale House 11/05/05

Rockdale House 29/11/04

Rockdale House 10/05/04

Rockdale House 16/03/04

Rockdale House 29/12/03

Similar services:

The Shelley

Springfield House

Sutton Lodge Nursing Home

St Helier`s Residential Hotel

St Joseph`s

Ridgemount

Wingham Court

Old Hastings House

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Rockdale House Rockdale House Rockdale Road Sevenoaks Kent TN13 1JT Lead Inspector Ruth Burnham Announced Inspection 1st December 2005 09:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 3 SERVICE INFORMATION Name of service Rockdale House Address Rockdale House Rockdale Road Sevenoaks Kent TN13 1JT 01732 454763 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Rockdale Housing Association Limited Ms Gillian Frances Pitts Crick Care Home 34 Category(ies) of Old age, not falling within any other category registration, with number (34) of places Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 4 SERVICE INFORMATION Conditions of registration: 1. Care of one service user with EMI needs is restricted to one person whose date of birth is 05/05/06 11th May 2005 Date of last inspection Brief Description of the Service: Rockdale House is run by the Rockdale Housing Association which was set up over fifty years ago with the aim of providing housing and care for older people in Sevenoaks. Within the grounds of Rockdale House there are 123 fully selfcontained flats for older people as well as the main house itself. Rockdale House provides accommodation, care and associated amenities for up to thirtyfour older people. The home has adopted a fair housing policy, and all applicants will be treated equally regardless of race, nationality, religion or sex. Rockdale House is a registered residential care home providing accommodation in 31 bed-sitting rooms for permanent residents and one short-stay room. Rockdale House is situated close to the centre of Sevenoaks and service users are easily able to access shops and local facilities. Planning is well underway by the Rockdale Housing Association to replace the existing home with a purpose built home within the existing grounds. Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection was announced and was carried out on 1 December 2005 by one inspector who was in the home between 09.30 and 13.00. 30 responses to surveys were received from a number of residents, relatives and health care professionals prior to the inspection, all of which were positive. During the inspection 5 service users and 3 members of staff were spoken with, other staff and service users were seen around the home. The inspector was appreciative of the assistance given by the manager of the home through the entire inspection process. What the service does well: What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 6 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 7 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): These standards were inspected earlier in the year at which time they were found to have been met, the judgement at that time was that people who are thinking about coming to live in the home are able to make an informed choice as to whether their needs will be met. EVIDENCE: Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 8 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 7 & 11 People who live in the home are protected from harm and are cared for with competence and sensitivity in all circumstances. EVIDENCE: People who live in the home are protected from harm through good risk management systems which include environmental risk assessments which are incorporated into care plans and are reviewed and updated as needs change. It is the policy of the home to care for people who live there until death wherever possible, staff have received training in death and dying and support is available for relatives, friends and staff as appropriate through staff and management who are trained in bereavement and loss. Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 9 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): These standards were inspected earlier in the year at which time they were found to have been met, the judgement at that time was that daily life in the home provides variety and choice for the people who live there. EVIDENCE: Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 10 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): These standards were inspected earlier in the year at which time they were found to have been met, the judgement at that time was that people who live in the home can feel protected, listened to and their rights will be upheld. EVIDENCE: Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 11 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 20, 22 & 23 People who live in the home enjoy a comfortable and safe environment, which promotes their privacy and independence. EVIDENCE: People who live in the home are able to enjoy a variety of communal rooms including a choice of lounges, a dining room and a room where visitors can be met in private, all these areas are well lit and furnished to a good standard with the comfort of residents in mind. There are lovely grounds with a seating area designed to meet the needs of any resident who wishes to use it. People who live in the home can be confident that the design of the home is suitable to meet their needs, a report from an occupational therapist has been obtained which commends the home on it’s facilities. All areas of the home are easily accessible through the provision of ramps and a passenger lift, grab rails and other aids are also fitted wherever necessary to assist residents to move Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 12 around the home independently and specialist advice has been sought and acted on to make the home user friendly for people with a visual impairment. People who move into the home are encouraged to personalise their rooms and to bring their own pieces of furniture into their bedrooms if they wish to help them to settle in. All residents have their own private bedrooms and areas of the home are well lit and furnished. Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 13 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 27 - 30 People who live in the home are supported and cared for by a dedicated, enthusiastic and well-trained staff team. EVIDENCE: People who live in the home are supported by a caring, committed and enthusiastic staff team. Comments received from relatives, healthcare professionals and residents were very complimentary. Staff were said to be ‘patient, kind, helpful and sympathetic’, ‘ all the staff are lovely people’, ‘residents are given respect and courtesy at all times by staff’, ‘ we have always found staff to be very friendly and caring’ to quote but a few. There are sufficient staff on duty at all times to provide all necessary care to the people who live in the home in line with Department of Health guidelines. Residents can be confident that staff are well trained to provide care and the commitment to training and support and encouragement given to staff who undertake national vocational training is impressive. People who live in the home are protected through sound recruitment and thorough selection procedures, thorough background checks on applicants are undertaken which include the taking up of 2 written references and carrying out criminal records bureau checks, staff files which were examined which were in good order. Staff who were interviewed during the inspection confirmed that they had received a copy of the General Social Care Council’s code of contact and a statement of terms and conditions. Residents can be confident that new staff receive thorough induction training and learn how to Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 14 provide appropriate care through shadowing existing staff for at least a week before working on their own. Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 15 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 33 - 38 The people living at the home are protected by the effective systems in place, however, there is some risk with regard to the handling of food due to lack of training for some staff. EVIDENCE: Comments received from relatives, health care professionals and people living in the home both during and prior to the inspection praised the home for the quality of care that is provided. There are effective quality assurance and quality monitoring systems, which include regular visits to the home by committee members who consult with service users and report back to the management of the home and to the commission on their findings. The views of people who live in the home are also sought trough regular day to day contact and formal residents meetings. Four health care professional who have regular contact with the home responded to the survey carried out prior to the inspection with very positive feedback as follows: ‘ all the people who I have Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 16 known to move to Rockdale House have been very happy’, ‘the atmosphere is always warm and friendly and the home delivers a high standard of care’, ‘the philosophy of care at Rockdale is commendable and senior staff liaise with our service effectively.’ The home does not currently produce a report which people who live in the home and others can read and which can be submitted to the commission in line with regulations which summarises quality reviews that are carried out in the home, discussion took place with the manager and senior staff on how the home can achieve this in the future. People who visit and work in the home as well as the people who live there are protected by adequate insurance cover and all indications during the inspection are that the best interests of service users are being served and their security protected. Where the home has involvement in resident’s finances they are protected through effective systems with good records maintained of all transactions carried out on their behalf, records seen were well kept, up to date and accurate. People who live in the home benefit from systems which ensure that all staff are well supervised through one to one contact and as a group via regular staff meetings. The interests and privacy of service users is promoted through the efficient maintenance of records in line with relevant regulations and standards. The health, safety and welfare of residents is promoted through safe working practices including training staff in moving and handling, fire safety, first aid and infection control. All kitchen staff are trained in basic food hygiene however not all care staff who handle food have received this training and the manager agreed to address this as soon as possible. People who live in the home are protected through effective systems which ensure that all equipment and installations are safe, safety certificates seen were up to date and there are risk management systems in place which cover all aspects of the management of the home. Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 17 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 x x x x x x HEALTH AND PERSONAL CARE Standard No Score 7 3 8 x 9 x 10 x 11 3 DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 x 13 x 14 x 15 x COMPLAINTS AND PROTECTION Standard No Score 16 x 17 x 18 x x 4 x 3 3 x x x STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score x x 2 3 3 3 3 2 Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 18 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 Standard OP33 Regulation 24 Requirement The registered person shall provide a report to the commission in respect of any review of the quality of care provided at the home A person is not fit to work at a care home unless he has the qualifications suitable to the work which he is to perform in that all staff who handle food must have appropriate training in basic food hygiene. Timescale for action 31/01/06 2 OP38 19(5)(b) 31/01/06 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 19 Commission for Social Care Inspection Maidstone Local Office The Oast Hermitage Court Hermitage Lane Maidstone ME16 9NT National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Rockdale House DS0000024001.V255833.R01.S.doc Version 5.0 Page 20 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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