Inspection on 01/08/07 for Rosecroft
Also see our care home review for Rosecroft for more information
This inspection was carried out on 1st August 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Residents told the inspector they are satisfied with the care and service provided. They appreciate the manner in which it is provided by staff who they describe as "kind". Individual lifestyles are accommodated so that residents can choose their own routines. Some residents have lived at the home for a number of years. They consider it to be their home and have developed good relationships with the provider and staff at the care home. The home aims to enable residents to stay with them until their death if their needs can be met. Staff have also worked at the care home for many years. The residents and the provider see this as a positive feature.
What has improved since the last inspection?
Improvements have been made to care plans. They now include information and guidance which staff are expected to follow regarding the action they should take to ensure residents` care needs have been met. Improvements have been made to the environment. The registered provider has repainted doors and doorways where they had become chipped and worn by wheelchairs and walking frames. He has also removed fittings from an unused call bell system. It has been replaced by a new call bell system. Broken equipment has been removed from the garden. This means the environment and the garden is more pleasant for residents living there. Radiators have been covered and the hot water system has been fitted with regulators that control the temperature at the point of delivery. This means the risk of residents scalding themselves has been reduced.
What the care home could do better:
The registered provider needs to finish the process of establishing a formal quality assurance system. This will provide evidence to demonstrate that he reviews and improves the service provided on a regular basis. The register provider also needs to set up a system for recording any complaints received about the care and services provided. This will provide him with evidence to demonstrate any complaints are listened to and taken seriously.