Inspection on 09/08/06 for Rosemary Mount Residential Home

This inspection was carried out on 9th August 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Rosemary Mount Residential Home 06/08/08

Rosemary Mount Residential Home 16/11/05

Rosemary Mount Residential Home 12/01/05

Rosemary Mount Residential Home 14/07/04

Similar services:

The Shelley

Springfield House

Sutton Lodge Nursing Home

St Helier`s Residential Hotel

St Joseph`s

Ridgemount

Wingham Court

Old Hastings House

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Rosemary Mount Residential Home 147 Chesswood Road Worthing West Sussex BN11 2AE Lead Inspector Mrs H Church Unannounced Inspection 9th August 2006 09:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Rosemary Mount Residential Home Address 147 Chesswood Road Worthing West Sussex BN11 2AE Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01903 205762 West Sussex Housing Society Limited Mrs Denise Waller Care Home 33 Category(ies) of Old age, not falling within any other category registration, with number (33) of places Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 16th November 2005 Brief Description of the Service: Rosemary Mount is registered with the Commission for Social Care Inspection to provide personal care for up to thirty-three persons over the age of sixtyfive years. The establishment is situated in a residential area of Worthing approximately two miles from the centre of the town and all its amenities and ½ mile from the sea front. Local transport provides access to the town and main line railway station. Accommodation is provided in thirty-three single rooms. The rooms are arranged over two main and one mezzanine floors with a lift giving access to all rooms. A lounge, quiet lounge and separate dining room provide the main communal space. The responsible person is Mr Tony Matthews who represents West Sussex Housing Society Limited, a voluntary organisation who owns the service. The newly appointed registered manager is Mrs Denise Waller. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This site visit took place over one day and planned to take part in the morning and over the lunch time period. The manager was present for the majority of the inspection and ably assisted the inspector with all of her enquiries. The inspector noted staff spending quality time with individual residents, either in the lounge or in their rooms. A homely, friendly and relaxed atmosphere prevailed and the inspector was made welcome at all times. Although summer, most residents remained indoors. For the site visit, the inspector examined previous information and the Statement of Purpose and Service Users Guide that informs residents about the service. The manager encourages residents and their relatives to become more involved in the care plans by signing their agreement to these. During the inspection, nine residents gave their views to the inspector. Without exception all comments were enthusiastic about the staff and their life there. Two members of care staff said they felt very supported by their manager and carried out their duties in a relaxed and positive manner. The care plans showed that the care provided is appropriate according to the needs of the residents and the right amount of support to maintain independence and ensure resident’s lives continue to improve was given. There were no requirements or recommendations made at this inspection. What the service does well: Rosemary Mount provide a care home with the emphasis on being warm, friendly and homely. It also provides an excellent and well-maintained environment for residents with some rooms exceeding the National Minimum Standards. In spite of temporarily managing two sites, the manager has continued to maintain a high standard of individual care, receiving daily feedback on any concerns of residents and provide a continuous management style for staff at all times. Care staff ensure residents receive the care needed without impeding independence. The food continues to be of a high quality with fresh vegetables and homemade dishes provided daily. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 1,2,3,4,5. All new residents had been assessed before moving into the home. The staff at the home are meeting the residents identified needs. Relatives were given enough information to help them decide the home would be suitable Quality in this outcome area is good. This judgment has been made from evidence gathered during the inspection, which includes a visit to the service and takes into account the views and experiences of people using the service. EVIDENCE: The Statement of Purpose and Service Users Guide has been regularly updated and provided to all residents as well as being displayed in the hall for the visitors to the home to read. All residents had been assessed prior to their admission to ensure the home is able to meet their needs. The local authority funds most residents although some residents are self-funding. All the residents had contracts that gave up-to-date information about the service and individual responsibilities for this. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8,9,10. All residents had an individual care plan set out for staff to follow. The home operates a policy where all medication is managed by care staff. Care staff are meeting the health care needs of the residents in a respectful manner. Quality in this outcome area is good. This judgment has been made from evidence gathered during the inspection, which includes a visit to the service and takes into account the views and experiences of people using the service. EVIDENCE: Four care plans and assessments were examined and were seen to include the health, care and social needs of the resident. Risk assessments and nutritional assessments formed part of the care plans. The involvement of the resident and/or their relative was seen in the care plans. Care plans reflect the needs of residents and the risks to their health, safety and welfare, including falls and pressure areas. The inspector noted the care plans contained updated information on the front of each record to inform staff of the current situation. Care plans were up to date and reviewed regularly. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 10 The care staff were well informed about the care needed for the four residents case tracked. The home’s medication procedures ensure safe practice with the handling, administration, storage and disposal of medicines. Staff have been assessed as competent to undertake the medication procedure and closely monitor any resident who wishes to manage their own medication to ensure the agreement to manage and store this safely is maintained. MAR charts were accurate with no gaps noted in recording of administration of medicines. Links are made between residents needs and determine the care provided. Where district nurses are providing a service, the information was current and relevant to the care being provided. Where specialist equipment had been identified, this had been provided. The inspector noted where health care professionals are involved in a resident’s care the staff are referring and following instructions to a good standard. A general practitioner was visiting at the time of the inspection and told the inspector that staff carry out instructions, handle medication appropriately, maintain confidentiality and residents are looked after well. The system for referring patients has improved and staff are now clearer about the health care needs of residents. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 11 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14,15. Activities are suitable for current residents, visiting is positively encouraged and residents are served meals that are nutritious and appetising. Quality in this outcome area is good. This judgment has been made from evidence gathered during the inspection, which includes a visit to the service and takes into account the views and experiences of people using the service. EVIDENCE: There are thirty residents currently in residence with sufficient staffing hours for staff to spend individual time with residents. According to three residents, visitors are always made welcome. The visitor’s book confirmed this. A programme of activities was observed and residents confirmed this was provided. Currently, activities are based on resident’s wishes and abilities with any new activities being provided from residents’ requests. Activities range from individual to group and include physical and mental agility activities led by a professional organisation. Staff will accompany residents for trips out either to the local shops or local outside places of interest. The inspector noted from residents comments that the music activities are the most popular. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 12 Three residents commented on their enjoyment of the range of activities and two residents told the inspector that they were looking forward to the 50th Celebrations arranged for the end of August. The inspector noted that sherry and other drinks were served before the lunch. The dining area looked very inviting and was arranged to encourage residents to sit at tables laid for up to four persons but also to communicate with other residents. The resident’s comments included praise for the home cooked food and generally all found it fulfilling with good choices. The inspectors spoke with the manager and the cook and observed the high quality of the homemade meal, all prepared from fresh ingredients. Menus are changed regularly and alternatives provided. On the day of the inspection, a choice of three main dishes was served. The kitchen was fitted with spacious and well-organised work surfaces with well-maintained equipment giving staff the means of providing a good choice of meals in a hygienic and specialist area. Where residents are unwell or prefer to eat in their rooms, individual trays are laid with staff assistance provided where residents were unable to manage without help. Dietary needs are recorded in the individual care plans and these are taken into consideration when planning meals. Weight charts showed that all aspects of health care and meal planning are linked. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 13 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 16,17,18. Residents are confident that complaints are taken seriously and acted upon appropriately. Staff have had in-house training in adult protection procedures so are equipped to protect residents from abuse. Quality in this outcome area is good. This judgment has been made from evidence gathered during the inspection, which includes a visit to the service and takes into account the views and experiences of people using the service. EVIDENCE: The complaints procedure was displayed in the hallway with the Visitor’s Book and included in the Statement of Purpose and Service Users Guide. The complaints log was examined but there had been no substantiated complaints recorded. Four residents told the inspector that they had no hesitation in speaking to the staff or manager if there was anything they felt unhappy about. The staff confirmed that in-house training for Adult Protection Training had been given this year and the training was certificated. The induction and foundation training included some training aspects of this. The West Sussex Multi Agency Guideline was present in the office and made available to staff at all times. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 14 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 16,17,18. The indoor and outdoor areas used by residents are clean, safe and homely with good access to all parts. Resident’s rooms are suitable and homely. Quality in this outcome area is good. This judgment has been made from evidence gathered during the inspection, which includes a visit to the service and takes into account the views and experiences of people using the service. EVIDENCE: The inspector toured the building and examined specialist equipment to ensure residents are safe and enjoy surroundings. The indoor communal areas, garden and individual room areas are safe and well arranged to maximise independence without compromising a sense of freedom. Throughout the tour the home presented as clean, pleasant and hygienic, equipment was being maintained and the redecoration, refurbishment programme continues. Doors were not yet fitted with locks to meet standard Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 15 24.5/6 but these are to be provided when funding permits. Meanwhile all residents have lockable wardrobes in their rooms. The carpets in the corridors are due to be replaced due to excessive soiling that has not been able to be eradicated to a high standard. Most of the radiators are guarded and radiator guards have been obtained for the remaining radiators. The manager assured the inspection that these will be fitted before the colder weather commences. Thermostatic valves are in place to restrict water temperatures to safe levels and protect residents from burns and scalds. As residents leave rooms, these are well decorated according to the residents wishes, furnished and arranged to the needs of residents. One resident was very complimentary about the care taken to ensure her room was decorated and furnished with her furniture. She said it made her feel very much at home very quickly when she first came in to Rosemary Mount. The garden and outside areas are well maintained and the maintenance worker was working there at the time of the inspection. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 16 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 27,28,29,30 The duty rota indicated that sufficient staff with a suitable mix of skills and experience are on duty over the 24 hours period to ensure needs can be met. Recruitment processes were in place to ensure residents are protected. Quality in this outcome area is good. This judgment has been made from evidence gathered during the inspection, which includes a visit to the service and takes into account the views and experiences of people using the service. EVIDENCE: The inspector observed that the staffing rota, examined in conjunction with care plans, showed that the staffing levels do ensure residents needs can be met at all times. The inspector observed that staff spent quality time with residents in the communal areas as well as ensuring residents who chose to remain in their rooms were given staff time as they needed or wished. During the fieldwork, the inspector spoke to residents about the time spent with staff and all of the comments were good. Residents also felt their privacy and dignity is maintained and four residents commented that “staff were kind and thoughtful”. The homes use of agency staff is minimal as staffing absences are generally covered by existing staff but if needed, the manager has authorised access to Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 17 monies for this at all times. The inspector observed that domestic and catering roles are staffed separately with staff having clearly defined roles for these. The inspector examined recruitment procedures to ensure that the home continues to meet this standard. Two staff records were examined in conjunction with their training records and noted that the recruitment process was high and that all staff, whether care or ancillary, complete the induction and foundation training course work. All staff have received mandatory training at appropriate intervals with periphery courses on the care needs of this group of residents also provided. National Vocational Qualifications at levels 2, 3 and 4 are continuously provided but already the home meet the 50 of care staff with National Vocational Qualifications. Records showed and staff on duty confirmed that they had only been employed following a Protection of Vulnerable Adults check and Criminal Records Bureau clearance. The staff on duty confirmed that training has been provided as per the training schedule and that there was no restriction on courses available to them. All staff had received some training applicable to their roles and level of expertise. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 18 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 31,32,33,34,35,36,38. The home is run in the best interests of the residents whose health, safety and welfare is promoted and protected. Quality in this outcome area is good. This judgment has been made from evidence gathered during the inspection, which includes a visit to the service and takes into account the views and experiences of people using the service. EVIDENCE: The manager and her deputies work exceptionally well together with all the staff relating well to this. The manager is currently covering the absent manager’s post at their sister home so relies on her deputies for covering her duties, although Mrs Waller remains as registered manager. Mrs Waller has obtained the National Vocational Qualifications level 4 in Care and the Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 19 Registered Managers Award and her deputy is now completing National Vocational Qualification level 4. A Quality Assurance System has been implemented to include residents, visitors, other professionals and the relatives or the resident’s representatives. The inspector examined the results of these and suggested that the initial questionnaire be printed in a larger and more defined manner to assist residents to complete it more confidently. However, an in depth analysis has been completed for residents to see that their views have been noted. The manager holds ad hoc meetings with residents according to the comments made. Currently the society is planning a 50th birthday celebration in August for people in the community to see the home and meet the residents. All of the residents agreed to this and are looking forward to this event. The inspector observed the informal and on-going system of seeking views from residents and visitors at every opportunity during the site visit. Residents are encouraged to manage their own finances or if this is not viable and a representative of the resident take on the responsibilities for this. The home only holds small amounts of monies for residents and records of these were examined and seen to be appropriately managed. The supervision procedure was examined and although this has currently lapsed due to the manager being absent, the manager did assure the inspector that all staff would receive supervision by the end of September. Previously, supervision has always been provided at the required intervals and that training needs are identified from this procedure. The inspector noted that the documents used to record accidents meet the Data Protection Act. Health and safety is maintained through training and servicing of necessary equipment. All equipment checks and servicing is carried out within the safe guidelines. Good moving and handling practise was observed that minimises risks to residents’ health safety and welfare. Policies and procedures were in place and had been updated recently. The inspector concluded that the health care needs of all of the residents were being safely met. Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 20 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 3 3 3 3 N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 3 DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 3 18 3 3 3 3 3 3 3 3 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 3 3 3 3 3 3 3 Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 21 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Rosemary Mount Residential Home DS0000014691.V304034.R01.S.doc Version 5.2 Page 22 Commission for Social Care Inspection Worthing LO 2nd Floor, Ridgeworth House Liverpool Gardens Worthing West Sussex BN11 1RY National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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