Random inspection report
Care homes for older people
Name: Address: Sheraton Court Warren Road Hartlepool Co Cleveland TS24 9HA two star good service 07/10/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Stephen Ellis Date: 2 8 0 7 2 0 0 9 Information about the care home
Name of care home: Address: Sheraton Court Warren Road Hartlepool Co Cleveland TS24 9HA 01429277365 Telephone number: Fax number: Email address: Provider web address: carolet@helenmcardle.net Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Helen McArdle Care Ltd care home 80 Number of places (if applicable): Under 65 Over 65 0 80 dementia old age, not falling within any other category Conditions of registration: 80 0 The maximum number of service users who can be accommodated is: 80 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE, maximum number of places 80 Old age, not falling within any other category Code OP, maximum number of places 80 Date of last inspection 0 7 1 0 2 0 0 8 Care Homes for Older People Page 2 of 8 Brief description of the care home Sheraton Court is a purpose built three storey building that has recently opened. All bedrooms are single accommodation and offer ensuite toilet facilities. There are dining and lounge facilities on all floors. There is a passenger lift allowing those with disabilities access to all areas.The home is set in pleasant grounds, a number of ground floor bedrooms have patio doors giving direct access to the gardens. Care Homes for Older People Page 3 of 8 What we found:
Sheraton Court is performing well against the outcomes specified in the National Minimum Standards for Older People. One area where improvement is required concerns the management of medicines and the home has already started to tackle this by involving the Primary Care Trust Pharmacist. Medicine management at the home has a number of strengths, such as good policies and procedures and good, accredited training for all senior care staff who are responsible for medicines within the home. There is a report from the Care Quality Commissions pharmacist inspector (July 2009) that details areas for improvement. Comments received from seven people who use the service and one relative were positive and complimentary about the home. This was supported by evidence found in documents examined, including 3 plans of care, and in discussions with staff, plus a tour of the building. The Quality Rating awarded at the last key inspection last year was good and the findings of this random inspection would support that rating. The service needs to continue to address the issues identified concerning medicines, especially making sure that documented records are up to date, accurate and comply with the homes policies and procedures. The home might like to consider developing life story work with people who use its service. Some people who use the service said that they felt that staffing ratios had declined over the past 6 months and this issue is worthy of continued discussion. Nonetheless, staffing levels and skill mix were found to be respectable and appropriate for the number and needs of people who are currently living at the home. |That is not to say that they could not be further improved, but the home does keep staffing levels under constant review to try to ensure that peoples needs are well met. The home is well managed and supported by the provider, Helen McArdle Care. What the care home does well:
The home does well in all areas covered by the guiding National Minimum Standards for Care Homes for Older People, although some aspects of medicine management require attention and the home has started doing this. The homes environment is particularly impressive, in design, decoration, furnishing and layout. Rooms are spacious and all bedrooms have en suite facilities, including a proportion with personal showers. The kitchen is to be congratulated on achieving a maximum 5 star award for hygiene from the local environmental health authority. Also, the Laundry is impressive with its level of equipment, design and operating procedures. The premises have been designed and decorated with the interests of people who use the service in mind. Very good use of colour and contrast has been made to aid orientation and promote wellbeing. There is good health and personal care being provided, as documented in plans of care and reflected in comments made by people who use the service and their representatives. There is a full programme of social and recreational activities, with a dedicated activities coordinator. People who use the service are encouraged to express their views and opinions about how the home is working and what improvements could be made. There are good procedures for receiving and dealing with complaints, and several people who use the service said they were confident about approaching staff and management with any concern they might have. Staffing levels and skill mix are good and appropriate for the needs of the people who use the service. Management arrangements are also good, with good quality assurance systems in place. There is an experienced registered manager who has a special interest in working with older people with dementia. There is also a deputy manager. The home is well supported by external operational managers
Care Homes for Older People Page 4 of 8 from Helen McArdle Care. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 9 13 The medicines listed in the 28/08/2009 plans of care must be accurate and up to date for each person who uses the service, with no discrepancies with other medicine records such as the medicine administration record. Accurate, up to date records will ensure there is no confusion about peoples current, prescribed medicines and treatments. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 12 The development of life story work with people who use the service is desirable, in the interest of promoting personcentred care. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
