Please wait

Please note that the information on this website is now out of date. It is planned that we will update and relaunch, but for now is of historical interest only and we suggest you visit cqc.org.uk

Inspection on 25/06/09 for Southport Road, 119

Also see our care home review for Southport Road, 119 for more information

This inspection was carried out on 25th June 2009.

CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Southport Road, 119 The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Marshall Date of this annual service review: 0 8 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 119 Southport Road Lydiate Liverpool Merseyside L31 2JW 01515262849 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Expect Limited Number of places (if applicable): Under 65 Over 65 3 0 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD The maximum number of service users who can be accommodated is: 3 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 119 Southport Road is a small home registered to provide accommodation and support for three adults who have learning disabilities. There are currently three people living there. The home is run by Expect Limited a local organisation that provide support to adults with learning disabilities or mental health support needs. This includes support with in all areas of daily living including personal care, leisure and health and safety. Staff are available 24 hours a day, there is a minimum of two staff on duty during the day and night. The property is owned by Liverpool Housing Trust who has to take care of maintaining the premises. The home is a detached bungalow in a residential area of Annual Service Review Page 2 of 7 None. Lydiate and blends in well with other houses in the local area. Accommodation includes, 3 single bedrooms, a through lounge / dining room, 2 bathrooms, a kitchen, enclosed rear garden and staff room / sleep in room. Fees for the home start at 318.00 pounds per week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. The registered provider was asked to provide the Commission with an Annual Quality Assurance Assessment (AQAA). This gives the provider the opportunity to carry out an assessment of the service and to tell us how well outcomes are being met for people using the service, what the service is doing well, what has improved since the last inspection visit and how the service can continue to improve. It also provides us with information on how the provider is promoting equality and diversity within the service and it provides us with data on residents, staffing and policies and procedures. The AQAA was read in detail and some of the information in this has been used to help infom our findings of this annual service review. Surveys were sent to residents and staff. The feedback provided in these has been used to help us determine how the home is performing and if there have been any changes to the quality of the service since the last key inspection visit. We have looked at whether there have been any complaints or allegations made to the home or to the Commission about the home and how these have been managed. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We have looked at any notifications received from the home. Notifications are made about any incidents which may adversly effect the health and well being of residents and the registered provider has a legal obligation to make these. We have reviewed all information received regarding the home since the last inspection visit. Some of this information may have been received from the owners or manager of the home, from visiting professionals or from direct contacts to the Commission. What has this told us about the service? There has been a change of manager since the last inspection. The company wrote to us and told us about this, we were also given the details of the person they had appointed as an acting manager. Details provided in the AQAA showed that one new resident has been admitted to the home since the last key inspection. The AQAA told us about the strict processes that are followed before a person decides to move in, so that they can be sure it is the right place for them to live. We were also told in the AQAA that a number of new staff have started work at the home since the last key inspection. The AQAA showed that strict recruitment processess were followed before they were allowed to start work and they then took part in induction training. The AQAA also told us that all staff have been provided with training in mandatory subjects and at least half of the staff group have either got or are working towards a National Vocational Qualification NVQ in Care level 2 or above. Surveys were sent out to residents who live at the home, but none were returned at Annual Service Review Page 4 of 7 the time of writing this report. Surveys were also sent to members of staff. These surveys include questions on issues such as, staff being given up to date information about the needs of the residents, being provided with training which is relevant to their role and helps to understand and meet the individual needs of the residents, the level of support provided by the manager, whether or not they feel there are enough staff to meet the needs of the residents. The staff responses to these questions were positive throughout and there were no negative responses received. Staff comments included, Residents are given all the support and care they need. All staff are committed and dedicated to giving residents all the care, support and dignity they deserve. The variety of activities that residents have is second to none. Trips and activities residents have recently been involved in include trips to the beach, pub, Chester zoo, swimming and the cinema. Over the last year I have seen a dramatic change in the efficiency and consistency in the level of care and activities at the home. The manager is hardworking and manages the home in a user friendly way. The manager always offers advice and guidance on a more than regular basis. Staff all get on very well and there is always a friendly and welcoming atmosphere at the home. I really enjoy working at Southport Road, I think the manager and staff deserve a lot of credit. The manager is easy to talk to. We were told in the AQAA about a number of improvements which have been made at the home in the last 12 months, they include, Documentation has been re written in an easy read format so that residents can understand it better. Person centred care plans are now being used so that residents have more choice and control over their own lives. Residents are being more involved in daily activities around the home to promote their independence. Shared parts of the home and residents bedrooms have been redecorated and refurbished making it more homely and comfortable for residents. The AQAA showed that all the required policies, procedures and codes of conduct are available at the home and have been reviewed and updated since the last inspection visit. It also told us that equipment used at the home has been serviced or tested as recommended by the manufacturer or other regulatory body. The acting manager of the home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. There have been no notifications of concern and no complaints or safeguarding issues raised since the last inspection of the service. After reviewing all the information we have about the service since the last key inspection we have concluded that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will continue with our inspection plan for this service. We will carry out a key inspection which will include a site visit to the home by 19th June 2010 We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!