Inspection on 16/10/09 for Southwold Nursing Home
Also see our care home review for Southwold Nursing Home for more information
This inspection was carried out on 16th October 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Southwold Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michael Murphy Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Southmoor Road Wythenshawe Manchester M23 9NR 01619456367 01619459002 Telephone number: Fax number: Email address: Provider web address:
www.anchor.org.uk Anchor Trust Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The maximum number of service users aged over the age of 60 requiring nursing care shall be 41. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home has not had a registered manager since September 2009. Number of places (if applicable): Under 65 Over 65 0 41 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Southwold Nursing Home is a home with 41 beds providing personal care with nursing. The Home was purpose built for the specific resident group in the early 1990s, initially to provide a better care setting for people on long stay wards within the NHS. It is built on two floors and has a passenger lift. The home is totally wheelchair accessible. The home is divided into 4 care areas which each have 8 single and one double room, all of which are en suite. Each care area has it own lounge. There is also
Annual Service Review Page 2 of 6 a central lounge and dining room on the ground floor and a smaller dining room on the first floor. There are two gardens. The home is on the edge of the Wythenshawe Hospital site. The home has its own car park at the front of the building. It is close to a major motorway network and public transport provides very frequent services to Manchester, Stockport and Altrincham. These services are situated very close to the entrance to the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What people have told us about the service. What has this told us about the service? The home sent us their completed annual quality assessment (AQAA) on the 28th of July 2009). This was detailed and generally provided all the information we requested. However it reflected that one safeguarding referral had been made in the last 12 months. This is not correct as we are aware 2 referrals were made - one in June 2009 and one in July 2009. The AQAA stated that 9 complaints were received and investigated by the home in the last 12 months. Of these 6 were upheld. A registered manager was appointed to the home since the last inspection. However we have been informed that this person is no longer employed at the home. We have also been informed that the person who was the deputy home manager is no longer employed at the home. The representative of the homes owner has informed us (at the time of this report) that they are at an advanced stages of recruiting suitable people for these important posts. Suitable arrangements appear to have been made by the home owner to manage the home on an interim basis since the departure of the home manager and deputy home manager. However the change in the management arrangements for the home has caused some anxiety to people who use the service and their supporters. Responses to our surveys revealed concern about these changes and included the comment that their has been no communication (in writing or meetings with relatives) from the home owners to relatives to reassure them about how the home is to be managed. Annual Service Review Page 4 of 6 Positive comments were made about the care and support provided to residents. Comments included the nursing and care staff look after the residents very well, the social activities are very good, the home is always very clean and nice, but 2 shower rooms upstairs have been out of order since August 2009. What are we going to do as a result of this annual service review? We will do a key inspection by the 31st of March 2010 to look at the issues raised in this review. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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