This inspection was carried out on 15th January 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: St Marks Court The quality rating for this care home is: The rating was made on: three star excellent service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Suzanne McKean Date of this annual service review: 1 5 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 73 Split Crow Road Deckham Gateshead Tyne and Wear NE8 3SA 01914901192 01914901797 stmarkscourt@schealthcare.co.uk www.southerncrosshealthcare.co.uk Southern Cross BC OpCo Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 20 0 0 60 The maximum number of service users who can be accommodated is: 60 The registered person may provide the following category of service only: Care Home with Nursing, Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 60 Dementia, Code DE, maximum number of places 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Marks Court is a purpose built detached care home standing in its own grounds and registered to provide personal and nursing care. This can include offering care to people who have a diagnosed dementia or mental health as well as a physical disability. It is located in the Deckham area of Gateshead and is close to a local
Annual Service Review Page 2 of 6 0 9 1 2 2 0 0 8 housing estate and community shopping facilities. It is on a recognised bus route, which offers easy access to the surrounding estates and shopping areas and also to Gateshead town centre and Newcastle city centre. The accommodation consists of 60 single bedrooms all with their own en suite toilet facility. Accommodation is spread out over three floors and a passenger lift offers easy access to all floors. There is a variety of living space throughout the home with six lounges and three dining rooms. There are bathrooms, showers and toilets on each floor. All are easily accessible. The ground floor is occupied by people who have personal care needs, people with assessed nursing needs occupy the first floor and the second floor is currently used for people who have a diagnosed dementia or mental health illness. The fee rates range from 348 pounds up to 535 pounds. This includes the nursing contribution, which is set nationally. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection carried out on 9th December 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home told us at the last inspection that they are happy there. They are particularly pleased with the way they are treated by the staff in the home. An example of things they have said is The staff are all very well organised, polite and very helpful. and The staff are absolutely wonderful, they have given me so much support. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The Manager has confirmed that they have put in place new storage in the treatment room to make sure that it meets the necessary guidance for safe storage of medication. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 9th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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