This inspection was carried out on 5th March 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Stanley Park Care Centre The quality rating for this care home is: The rating was made on: two star good service 2 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jim Lamb Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Wear Road Stanley Co. Durham DH9 6AH 01207290800 01207290803 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Southern Cross OPCO Ltd Number of places (if applicable): Under 65 Over 65 37 0 15 0 61 0 The maximum number of service users who can be accommodated is: 71 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the folloi=wing gender - Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Physical Disability - Code PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Since the home opened 3 years ago, there have been three different owners. The home is now owned by Southern Cross. During the last twelve months things have stabllised, and staff have adapted well with Southern cross policies and procedures. 2 5 0 3 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 6 Brief description of the service Stanley Park Care Centre is a purpose built home that provides accommodation for 71 people. The home consists of three units. Each unit is designed to meet the needs of a particular group of people. For example older people with dementia, people with general residential care needs and younger adults with a physical disability, although there are plans to change this units function. The home is situated in Stanley and can be reached via public and private transport. The grounds are well kept and laid out for people to enjoy.The home has a large private car park for visitors. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received about the care home since the last key inspection. This information included the homes Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that focuses on how well outcomes are being met for people using the service. It was completed by the manager of the home. We also asked people who use the service to complete surveys for us. These surveys tell us what it is like for people using this service. We also looked at other information we have about the service. The home has told us about any events that have happened. These are called notifications and it is important that the home keeps us up-to-date on anything that affects the well being of people using the service. The home is good at keeping us informed of these events. We also look at the previous key inspection and any changes to the service since then. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The manager is a first level registered nurse, and has managed Stanley Park for a year. To support the manager, the home has recently appointed a deputy manager. You told us that staffing has become more stable, with less turnover. This has created a stable staff team on each unit. You said that you hold regular meetings with GPs and other agencies to evaluate feedback. This is good practice. You also hold monthly meetings with service users and their families, and these meetings are well attended. There has been more training in medication, care planning and in Equality and Diversity. You told us that 88 of care staff are trained to NVQ level 2 or above in care. Training is ongoing for all staff, and care staff are being encouraged to become more involved in care planning. You told us that dignity champions have been introduced, and that privacy and dignity are maintained at all times. You told us that your chef meets every new client personally to discuss their nutritional requirements. The company has also introduced a system called nutmeg, this monitors and shows the nutritional components of each meal. The chef has also completed, Focus on Under -Nutrition training provided by the NHS. Stanley Park is a purpose built care centre. It continues to provide a safe, comfortable environment. The home is clean and well maintained. People living in the home tell us that they are happy living here. They said that they liked the food, and that the home is always fresh and clean. Several said that staff always listen and act on what they say. One service user said, They do everything well, i always get the care i need. Another said, The care staff do a good Job, i am Annual Service Review Page 4 of 6 quite satisfied with the service. Staff surveys were returned, the following comments were received: I have worked here since it opened, and i have enjoyed every minute of it, its a good place to work. I enjoy working here, the training is good, but it is sometimes hard to fit it all in. It would be better if we had higher staffing levels. The home continues to let us know about things that have happened since our last key inspection, and they have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by . However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living here. Annual Service Review Page 5 of 6 Reader Information
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