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Inspection on 16/12/09 for Staveley House Residential Care Home

Also see our care home review for Staveley House Residential Care Home for more information

This inspection was carried out on 16th December 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Staveley House Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 1 7 0 9 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ray Mowat Date of this annual service review: 1 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Greystone Lane Dalton-in-Furness Cumbria LA15 8QQ 01229468210 01229468210 abbeyfield@dsl.pipex.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Janice Howson Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Abbeyfield Furness Extra Care Society Limited Number of places (if applicable): Under 65 Over 65 0 37 The registered person may provide the following categories of service only. Care home only - code PC, to people of the following gender:- Either. Whose primary care needs on admission to the home are within the following categories: - Old age not falling within any other category - Code OP, The maximum number of people who can be accommodated is: 37 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The previous manager Mrs C McCullough retired and a new manager Mrs Janice Howson was appointed and has now registered with the Commission. 1 7 0 9 2 0 0 7 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Staveley House is registered to provide residential accommodation and personal care for up to 37 older people. It is owned and operated by the Abbeyfield Furness Extra Care Society Limited, through a volunteer executive committee and is member of the national Abbeyfield charity. The home is situated on the edge of a residential housing estate, on the outskirts of Dalton-in-Furness, Cumbria. It is a purpose built two-storey building, with two passenger lifts giving access to the first floor. All the rooms are single occupancy and have en-suite shower and toilet facilities. There are also three communal bathrooms with accessible bathing facilities. There are three large lounges, one on each floor, with a further four smaller lounges, one of which is a dedicated smoking area. In addition there is a spacious dining room, which is decorated and furnished to a good standard, where people can enjoy their meals and socialise with each other. There is ample parking to the side of the home and a large, private well-kept garden area to the rear, which is fully accessible, with seating and patio areas, which are used extensively in the summer months. The home provides suitable information to prospective residents in an informative brochure and handbook including the range of fees. Previous inspection reports are available in the home and are displayed on the notice board. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We assessed all the information we have relating to the home. This included: The annual quality assurance assessment (AQAA) which was completed and returned to us by the manager Mrs Janice Howson. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the home and the people who live and work there. We also sent out surveys to people living in the home, their relatives/representatives and to other people with an interest in the home such as social workers and health professionals. We looked at information we have about how the home has managed any concerns, complaints or adult protection referrals. We also considered information supplied to us in Regulation 37 notifications. These are a legal requirement and provide us with information about significant events in the home that affect the people living and working there. We also look at the previous key inspection report and the results of any other visits that we have made to the home in the last 12 months. Relevant information from other organisations and what other people have told us about the service is also taken into account. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The new manager described what the home is doing well and the plans in place to make improvements. There were examples of regular consultation with the people living in the home and their representatives, including regular meetings, newsletters and notices and adverts being displayed on the notice board. The following comment from a survey we sent out as part of this review confirmed this, Everyone listens to what you have to say, I feel very comfortable staying here. People have also been consulted about specific issues to enable the manager to plan future services or events, with their views and suggestions being listened to and acted upon. Volunteers also regularly visit the home and represent peoples views to management as well as an annual quality questionnaire being used to get feedback from individuals. Recent improvements recorded in the AQAA included the use of luminous markers to help people with visual impairments find their way around the home. Notice boards have been lowered to make them easier for people who use a wheelchair to read the information. In addition the timing of the regular bus trip has been altered as a result of discussions at a residents meeting. We received five survey responses from people living in the home, which reflected overall a high level of satisfaction with the care and services provided, however one Annual Service Review Page 4 of 6 person felt In residents meetings questions from residents are not acted on by the manager but she tries to help in other ways. Another query raised was that some people would like the sweet trolley/shop to come round more frequently as they may not have relatives to help them or are unable to go out independently to buy items. Also the need for alternative drinks after lunch was raised. These issues should be discussed at future residents meetings to enable the situation to be resolved to the satisfaction of the residents. Other comments made were very positive; The meals are very good. I can walk out in to the garden when I want. They attend to my needs but leave you your freedom. I am most satisfied, no complaints. The laundry is excellent, speedy and efficient. It is the best and most comfortable home I have been in, I am comfortable well fed and warm and there are no odours. There was evidence of people being actively involved in different aspects of home life, with one person who enjoys computers producing posters for forthcoming events and making contributions to the monthly newsletter, which they enjoy very much. The manager highlighted planned improvements which included further training for staff to help them support people with specific conditions such as dementia, diabetes and visual impairment. A new style of care plan is also being introduced, which is more person centred and will provide more detailed information for staff about individual needs and personal preferences about how people wish to live their lives. To support this person centred approach the allocation and deployment of staff has been reviewed to enable a more flexible approach and reduce the need for relief staff therefore improving the continuity of care. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. There have been no formal complaints or safeguarding referrals made since the last inspection. They work well with us and with other agencies to ensure the safety and well being of the people living at Staveley House. Based on this evidence the home continue to provide good outcomes for people, helping them to live an independent and fulfilling lifestyle. What are we going to do as a result of this annual service review? The Care quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!