Annual service review
Name of Service: Stoke View The quality rating for this care home is: The rating was made on: two star good service 0 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Fowler Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 72 Albert Road Stoke Plymouth Devon PL2 1AF 01752211135 01752211137 paulmillard@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ratecedar Ltd Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users who can be accommodated is 9 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The homes Registered Manager has left. The owner, Mr Paul Millard, has stated that he plans to oversee both of his services. Stoke View and Southleigh. 0 5 0 3 2 0 0 9 Number of places (if applicable): Under 65 Over 65 9 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Stoke View is a care home for nine people with a learning disability. The home is privately owned by Ratecedar Ltd, which also owns another care home in Plymouth,
Annual Service Review Page 2 of 6 and the Responsible Individual is Paul Millard. The home is a terraced three-storey property situated in the Stoke area of Plymouth. It is within walking distance of local shops and amenities, central Plymouth is easily accessible by public transport, and the home has its own vehicle. There are presently five single and two double bedrooms located on each floor. However the home is in the process of converting a office into a single room to allow the home to have six single rooms and one double room. The home has a small courtyard garden at the rear of the building that is accessible to all the residents. The garage has been converted into an activities room for residents. On street parking is available at the front of the house. The fee levels are between 400 pounds to 700 pounds per week, although these may vary depending on the individual needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they would like to make. The AQAA told us the home continues to listen to the people who use the service and their representatives. The AQQA stated, We have robust pre-admission procedures which includes visits by both the prospective service user and their families or representatives. And goes onto say, The deputy manager has attained NVQ 4 in care and the RMA (Registered Managers award). The previous inspection reports records that one person living in the home made the following comment, I have lots of freedom with another person saying of the staff, They really help me. Correspondence from the home informed the Commission that the previous Registered Manager has left their post and the home is currently without a Registered Manager. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 5th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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