Inspection on 16/06/09 for Summer Court Hall Residential Home
Also see our care home review for Summer Court Hall Residential Home for more information
This inspection was carried out on 16th June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Summer Court Hall Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Bell Date of this annual service review: 1 6 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Football Green Hornsea East Yorkshire HU18 1RA 01964532042 01964532042 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Hexon Limited Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The Home may admit up to 37 service users when the building works are completed and a Certificate of Completion issued under the Building Act 1984 Building Regulations Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Summer Court Hall is located in the seaside town of Hornsea on the coast of the East Riding of Yorkshire, close to all local amenities. It has parking facilities for several vehicles. The home is registered for 37 older people, a maximum of 12 can have dementia and
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 0 12 25 None are cared for in a separate area of the home. The home does not provide nursing care. Currently the service is without a manager. The accommodation is arranged on both the ground and first floor, with a lift providing easy access for residents. The home provides a choice of communal areas. The current fees for service users range from £342 to £390 a week and are primarily based on the assessed needs of the service user concerned. This was correct on 16th June 2009. Information is available in the statement of purpose and service users guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Nine surveys were returned to us by people using the service, one staff surveys and one healht care professional survey. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home works well with us and keeps us informed of any issues regarding service users or their families. The Annual Quality Assurance Assessment highlighted some improvements during the past 12 months, for example We have improved our medication records, with individual dividers in the MAR sheets with photographs. The pharmacy have provided us with much needed equipment to ensure medication is stored correctly. We are changing the care plans to ensure that personal care needs are met with the minimum restriction for clients with difficult needs. Improvements in safeguarding have also taken place. The general manager has attended Train the Trainer course on Safeguarding Adults and Deprivation of Liberty Training will be completed when it becomes available. There have been two safegaurding referrals and the home have implemented advice given through CQC. Three complants have been made all of which were upheld. One recent complaint raised concerns regarding poor care practices and hygiene needs not been met. One recent issue regarding alleged verbal abuse by a member of staff is still been investigated. The home is currently without a manager and the general manager is overseeing the home until a new manager is appointed. The Annual Quality Assurance Assessment has limited information to clearly show the service remains good or to demonstrate that improvements have been made in all outcome areas. All nine service users commented that more activities are needed, and five out of nine said the meals were sometimes satisfactory. People felt the home was generally fresh and clean and Eight out of nine people knew how to make a complaint. Currently we have concerns about the lack of registered manager and how this is affecting outcomes for people living at Summer Court Hall. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We will decide whether to bring the key inspection forward. This may mean that we will inspect the service within the next 3 months. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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