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Inspection on 18/06/07 for The Fairways Residential Care Home

Also see our care home review for The Fairways Residential Care Home for more information

This inspection was carried out on 18th June 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

The home is well maintained, homely and comfortable with a number of different areas for people to sit. The garden is well stocked with plants and has garden furniture for residents to use during the better weather. The home was clean and free from any offensive odours. Residents were encouraged to personalise their bedrooms. The Fairways is a friendly, homely place and the people who lived there seemed happy and relaxed. The manager and staff know everyone well and treat everyone as individuals with different preferences and needs. Everyone spoken to liked their rooms and many people also commented on the garden and their enjoyment of sitting outside in the better weather. The manager carries out an assessment of prospective residents and provides people with information to help them make a positive choice. The home had a stable staff team of care workers, many of whom had worked at the home for a number of years. The inspector received favourable comments from the residents who were spoken with regarding the kindness and caring attitude of the staff group. The staff team respected the residents privacy and independence and their right to exert choice over their daily lives. All the residents who were spoken with said that the food was good and had no complaints. The people living at the home who were spoken with said that they were well cared for and had no complaints. The Commission for Social Care Inspection had received no complaints. The staff spoken with were particularly pleased with the training offered Training consisted of induction; pressure area care; loss grief and bereavement; first aid; safe guarding adults and medication. National Vocational Qualifications were ongoing.

What has improved since the last inspection?

The requirements of the last inspection in relation to maintaining regular checks to the fire safety equipment are now being kept. The practice of wedging open fire doors was not seen on this inspection. A number of bedroom doors have automatic closing devises fitted, which were recorded as being checked weekly to ensure their operation. Service users choices and preferences at mealtimes have been recorded with preferences indicated. Service users said if there is something on the menu, which they don`t like then an alternative is provided. Training was continuous with National Vocational Qualifications being taken by the care workers.

What the care home could do better:

Handwritten administration charts should be checked and signed by two staff members.Staff need to have updates to their moving and handling training in line with health and safety guidelines to ensure the techniques used are best practice and to minimise the risk of harm to themselves and residents.

CARE HOMES FOR OLDER PEOPLE The Fairways Residential Care Home 269 Church Road Urmston Manchester M41 6EP Lead Inspector Kath Oldham Unannounced Inspection 18th June 2007 09:50 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service The Fairways Residential Care Home Address 269 Church Road Urmston Manchester M41 6EP Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 0161 746 8160 The Knoll Care Partnership Ltd Mrs Amanda Jayne Callaghan Care Home 20 Category(ies) of Dementia - over 65 years of age (0), Mental registration, with number Disorder, excluding learning disability or of places dementia - over 65 years of age (0), Old age, not falling within any other category (0) The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The home is registered for a maximum of 20 service users to include: up to 20 service users in the category of OP (Old age, not falling within any other category) up to 20 service users in the category of DE(E) (Dementia - over 65 years of age). up to 20 service users in the category of MD(E) (Mental Disorder, excluding learning disability or dementia - over 65 years of age). The service should at all times employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. 11th December 2005 2. Date of last inspection Brief Description of the Service: The Fairways is a residential care home that is registered to provide care for up to twenty residents whose care needs are due their old age, or due to them having a diagnosed mental disorder or a diagnosis of dementia. The Fairways is one of two care homes owned by the Knoll Care Partnership Limited, the other being The Knoll. Mrs Jayne Callaghan is the registered manager at the home. Accommodation comprises of twenty single bedrooms, eleven of which have ensuite facilities. There are eleven bedrooms on the first floor and nine on the ground floor. There are separate lounge and dining room areas on the ground floor and first floor areas of the home. There is an assisted bathroom on the first floor. There is passenger lift access to the first floor. The home is suitable for wheelchair users and there is ramped access to the rear of the building. The Fairways is a large property set in pleasant grounds. To the rear of the property is the local golf course. The grounds are enclosed and offer residents ample external space to sit out, weather permitting. There are designated car parking spaces to the front of the building. The home is situated in the Flixton area of Manchester and is within easy reach of local shops, public transport and the motorway network. The home has a statement of purpose and service user guide, which were given to people living at the home or their families. The fees for staying at the home were between £360 and £398.60 per week. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This visit was unannounced, which means the home were not told we would be visiting, and took place on 18th June 2007 commencing at 9.50am. Time was spent speaking to people living at the home, observing staff practice and routines, and in discussion with the manager. The focus of this inspection was how people living at the home felt about living at The Fairways and their views and opinions of life within a residential care setting. A partial tour of the building was conducted and a selection of staff and care records was examined, including medication records, employment and training records and staff duty rotas. Comment cards were sent to the home prior to the inspection for distribution to people living at the home, visitors and families, the views expressed in returned comment cards and those given directly to the inspector are included in this report. None of the residents with whom the inspector had contact with or who completed a survey form had any complaints. 18 people were living at the home at the time of the inspection. What the service does well: The home is well maintained, homely and comfortable with a number of different areas for people to sit. The garden is well stocked with plants and has garden furniture for residents to use during the better weather. The home was clean and free from any offensive odours. Residents were encouraged to personalise their bedrooms. The Fairways is a friendly, homely place and the people who lived there seemed happy and relaxed. The manager and staff know everyone well and treat everyone as individuals with different preferences and needs. Everyone spoken to liked their rooms and many people also commented on the garden and their enjoyment of sitting outside in the better weather. The manager carries out an assessment of prospective residents and provides people with information to help them make a positive choice. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 6 The home had a stable staff team of care workers, many of whom had worked at the home for a number of years. The inspector received favourable comments from the residents who were spoken with regarding the kindness and caring attitude of the staff group. The staff team respected the residents privacy and independence and their right to exert choice over their daily lives. All the residents who were spoken with said that the food was good and had no complaints. The people living at the home who were spoken with said that they were well cared for and had no complaints. The Commission for Social Care Inspection had received no complaints. The staff spoken with were particularly pleased with the training offered Training consisted of induction; pressure area care; loss grief and bereavement; first aid; safe guarding adults and medication. National Vocational Qualifications were ongoing. What has improved since the last inspection? What they could do better: Handwritten administration charts should be checked and signed by two staff members. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 7 Staff need to have updates to their moving and handling training in line with health and safety guidelines to ensure the techniques used are best practice and to minimise the risk of harm to themselves and residents. Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1 &3 (Standard 6 is not applicable) Quality in this outcome area is good. This judgement has been made using available evidence, including a visit to this service. Detailed assessments are undertaken before people come into the home and information is provided to people so they can feel confident that their needs can be met. EVIDENCE: The home has a statement of purpose and service user guide which are given to people enquiring about the home and which are available on request to anyone living at the home. The service users guide has been amended to a larger print so people can read the content a lot easier. The same format is to be used in the statement of purpose. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 10 Three files for the most recently admitted residents were looked at. Evidence was seen on the three files of completed assessments prior to being offered a place. This enables the home to have sufficient detail about the resident so they can best meet their needs. The comment cards returned to the Commission stated that people had received sufficient information about the home. People living at the home felt that staff knew them well and understood what help they needed and what their preferred daily routines were. Staff were knowledgeable about the people they were caring for and it was reported that a handover report was given at every shift change so all staff were aware of any changes to people’s condition. Standard 6 was not applicable, as the home did not have any intermediate care beds. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 11 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8,9 &10 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The manager and the staff team met the health and personal care needs of residents EVIDENCE: Care plans were in place, which had been devised from the assessment process and were reviewed at regular intervals. The care plans along with risk assessments contained information to assist the care workers in caring for residents. Risk assessments had been undertaken for risk of pressure sores, risk of falling and other risks that were identified and specific to the individual person. Examination of the daily and nightly reports identified that staff were on occasions making their own judgements about how people living at the home were feeling. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 12 The records did demonstrate that peoples’ health care needs were recognised and met. Visits by medical professionals were recorded and treatments given evident. Care plans and risk assessments had been reviewed and updated monthly. A relative said, “Fairways management and staff are dedicated to the care of the elderly and work hard together to meet their needs. It is reassuring to the residents and their families”. Another relative said, “ Home is everything I could wish for for my cared for relative, management and staff are great, home is clean, meals good and they always looks clean, smart and well cared for”. The procedures for managing medicines within the home were satisfactory. The records for several people were examined and had been completed properly. Medicines were stored correctly. There were handwritten entries of medicines prescribed by the doctors and these had not been verified by a second staff member to ensure the entry had been correctly copied. This could result in people living at the home getting the wrong dosage of medication. To ensure the safe administration of controlled drugs best practice indicates that two staff sign the administration records when giving residents this type of medication. This provides an additional safeguard. Interaction between staff and people living at the home was professional but also friendly and relaxed. Several residents said that staff were quick to call in their GP if they were not well and one visitor said she was kept informed if there were changes to her relative’s health. A resident said they had recently been taken ill and the staff had been very prompt in getting medical attention. When looking around the home it was noticed that shampoos, talcum powder and bubble bath were stored within the bathroom. Best practice would be that service users have their own products, which are kept in their rooms, as this would be more personal to them. One bathroom and one toilet door lock were not operational, so residents using these rooms were not afforded the privacy of a door, which locked. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 13 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14 &15 Quality in this outcome area is good. This judgement has been made using available evidence, including a visit to this service. The day-to-day routine of the home, including mealtimes, was relaxed and informal and met service users’ needs and expectations. EVIDENCE: Routines appeared to be fairly flexible and residents said they were able to get up and go to bed as they wished. Several residents said they went out regularly with relatives, and visitors said they were made welcome at the home. Feedback was positive about the food provided by the home. Several residents said the food was good and all the residents asked on the day of the site visit said they were enjoying their meal. The residents spoken with were happy with the leisure activities provided both in the home and out in the community. Comment cards indicated that they “would like more regular activities” and another indicated, “more activities and more sing songs” The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 14 There is a three-week menu plan. The menus do not indicate a choice of meal. Examination of the menus showed that a nutritious and varied diet was provided by the home. The printed menu was on the wall in the dining room and residents spoken to were not aware that it was there. To promote residents independence the home should consider putting a menu on the table so residents can refer to it if they so choose. Residents said should they not like what was on the menu they would be given an alternative. A record is maintained of individuals likes and preferences so staff are aware of what residents preferred meals are and they would not be given anything they didn’t like. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 15 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16&18 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People living at the home are confident that complaints are dealt with appropriately and are protected from abuse or exploitation through policies and procedures. EVIDENCE: The home has a complaints procedure, which is given to people when they come into the home. People said that if they had concerns they would speak with the manager and they were confident that she would deal with any issues properly. Staff were aware of the home’s complaints procedure. People living at the home indicated that they were aware of who to complain to and had not had reason to complain. There had been no complaints recorded since the last inspection. The Commission for Social Care Inspection has not received any complaints since the last inspection. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 16 The Fairways provides training in the recognition of abuse and procedures to safeguard the residents, which all staff attend as part of an ongoing programme. Staff spoken to were aware of the procedures to follow if they suspected abuse. Regular visitors to the home said that they had always observed staff treating residents with patience and respect. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 & 26 Quality in this outcome area is good. This judgement has been made using available evidence, including a visit to this service. The standard of the environment within the home is good, providing people with an attractive and homely place to live in. EVIDENCE: Access to the house is in response by staff to the front door.. This ensures that no one enters the home without the knowledge of staff. A visitor’s book is placed in the hall and visitors to the home are encouraged to sign in and out of the book. This is to ensure that if there is an emergency situation everyone in the building is accounted for. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 18 There are gardens, which can be accessed from the house, which are enclosed. The garden is a reasonable size and was well kept with plants and a patio area for people to sit out on. Ramped access is available, which allowed those people in wheelchairs or with walking difficulties easy access. A partial inspection of the building identified that bedrooms were personalised by people living at the home and their families. All public areas of the home seen were clean and tidy. People all said they liked their rooms and were satisfied with the cleanliness of the home. One person also commented that the standard of laundry was very good with people’s clothing being regularly washed and returned promptly. All maintenance certificates for the building and equipment were up to date. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27,28,29 &30 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Staff are competent and in sufficient numbers to meet the needs of people living in the home. EVIDENCE: There were sufficient staff employed to ensure that the residents’ health and personal care needs were met in a clean and comfortable home. One service user said, “staff are kind and helpful, they have helped me settle in”. Another service user said, Fairways is a lovely place to live, all the staff are pleasant and committed”. The staff had received training in core skills, such as adult protection, medication administration, moving and handling and health and safety. Examination of the training record identified that a number of staff had not had the updates to their moving and handling training as identified within health and safety guidance. This compromises them and the people who are living at the home as techniques change and updates also act as a reminder in best practice guidance. This needs to be arranged. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 20 Many staff had completed a National Vocational Qualification (NVQ) Level 2. The deputy and manager had obtained NVQ 4. This ensures that staff have the skills required to care for older people. Three staff files were looked at which contained a record of training received and supervision notes. All contained the information and documents needed to ensure that the necessary checks had been made before they started work at the home. All staff had a Criminal Record Bureau disclosure The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 21 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,33,35, 36 &38 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The management is approachable and there is a focus on meeting the needs of people living at the home. EVIDENCE: The manager has many years’ experience as the manager of The Fairways. Residents, relatives and staff said she was approachable and was often seen out and about around the home. One relative said, “You feel you can talk to her and she will listen”. The care workers who were spoken with said that the manager was approachable and fair. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 22 Since the last inspection satisfaction surveys have been sent by the home to people living at the home, relatives and visiting GPs and district nurses. The feedback has been analysed and has assisted the home to further develop the service it provides. Health and safety procedures presented as being effectively implemented. A selection of records relating to the maintenance of equipment and the fire detection systems was looked at. These were appropriately maintained. Staff confirmed they were provided with protective equipment, including disposable gloves and aprons, to minimise the risk of cross-infection. Formal staff supervision and annual appraisal took place on a regular basis and was recorded. Small amounts of money were held for people living at the home to purchase small items; systems were in place to ensure the safe handling and storage of service users’ monies. Weekly checks had been made of the building and equipment in respect of fire prevention and health and safety. Records showed that fire drills had been held. Areas designated for staff to wash their hands should be provided with paper towels to prevent the spread of infection. The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 X 14 X 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 3 X 3 The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 24 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard OP9 Good Practice Recommendations Any details on the medication administration records that are handwritten should be signed and dated and an additional member of staff should also sign to agree the information. This will ensure that people receive the correct levels of medication. To ensure the safe administration of controlled drugs best practice indicates that two staff sign the administration records when giving residents this type of medication To maintain the privacy and dignity of people living at the home bath products should be maintained within individual service users bedroom and door locks on the bathroom and toilet door should be repaired or replaced so they lock. There should be some discussions with people living at the Fairways about activities they would like to take part in and these should be provided where possible. DS0000061019.V320419.R01.S.doc Version 5.2 Page 25 2 OP9 3 OP10 4 OP12 The Fairways Residential Care Home 5 6 OP16 OP30 The complaints book should include all concerns and complaints to show that the staff are responding to people who raise issues. To maintain the safety of people living at the home annual moving and handling training should be provided for staff The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 26 Commission for Social Care Inspection Manchester Local Office 11th Floor West Point 501 Chester Road Manchester M16 9HU National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI The Fairways Residential Care Home DS0000061019.V320419.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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