Annual service review
Name of Service: The Gatehouse The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joyce Bingham Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 64 Becton Lane Barton-on-sea New Milton Hampshire BH25 7AG 01425613465 Telephone number: Fax number: Email address: Provider web address:
Sallyprice@thegatehouse.biz Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr E Breckon,Mrs J Breckon Number of places (if applicable): Under 65 Over 65 21 0 0 21 The maximum number of service users to be accommodated is 21 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category; Dementia (DE) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Gatehouse is set in a semi-rural location on the outskirts of the town of New Milton at Barton-on-Sea. It provides residential care for up to 21 elderly residents, some of who have dementia. The home is on ground and first floors and there is a stair lift between these. There are a variety of aids and adaptations to allow residents to move about more independently. Nineteen of the bedrooms are single, and one is a double.
Annual Service Review Page 2 of 6 None All of the bedrooms except one single room have an en-suite facility. There is a communal bathroom with a toilet on the ground floor, and two bathrooms with toilets on the first floor. There are large gardens around the building, and car parking space to the front. Services not covered by the fees include hairdressing, chiropody, newspapers, personal toiletries and reflexology/massage. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: --The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well the service meets the needs of people living there. It also gave us some numerical information about the service. --9 confidential surveys returned to us by people using the service (10 requested). --Information we have about how the service has managed any complaints. --What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. --The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. --Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and comprehensive, giving us all the information we asked for. Currently the service is accommodating 19 service users. We looked at the information in the AQAA and our judgment is that The Gatehouse is still providing a good service and that they know what further improvements they can still make. The AQAA told us that as a result of listening to service users views a garden Summer house has been provided. We were told that the service has developed and improved by engaging a dedicated staff member for organising activities, and programming a private company to come on a monthly basis to motivate self esteem and memory through gentle activity and mind exercises. The exterior of the home has also been decorated. Each of the service users who responded to the surveys said they were supplied with enough information by the home about the service to decide if it was the right place for them. Top marks were scored for staff availability, care and support, also for the home being always fresh and clean. 67 of responses said there were always activities they could join in with, 22 said usually and 11 said sometimes. Each one knew who they could speak with if they were unhappy about anything and the majority were aware how they could make a formal complaint if they needed to. Additional positive comments about the service include what the residents like. The staff are very friendly and helpful, good food, good staff, activities good, kept very clean, a very good home, they are there for us if we ring the bell. To the question what the home does well three residents responded with everything. Annual Service Review Page 4 of 6 Suggestions were made about the following- a remote phone to save residents having to walk to the phone, employ a good cook. Three residents said have more outings. Inside decor is looking tired and invite a friend or relative to share a meal occasionally, were other comments. No legal requirements were made as a result of the last inspection. The home has continued to let us know about things that have happened since our last key inspection. No complaints have been received. The service has fully co-operated and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and we will do a key inspection by 25 September 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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