Annual service review
Name of Service: The Haven The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathy Flynn Date of this annual service review: 3 0 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 29 Telscombe Cliffs Way Telscombe Cliffs East Sussex BN10 7DX 01273-587183 01273589428 haveneveryone@bupa.com www.bupacarehomes.co.uk BUPA Care Homes (ANS) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 48 48 0 The maximum number of service users to be accommodated is 48 The registered person may provide the following category of service only: Care home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Physical disability (PD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Haven is a registered care home for older people, which provide nursing care for up to forty-eight residents. An additional variation also allows the home to provide care to residents under the age of 60 years with a physical disability. The home is situated at Telscombe Cliffs, approximately half a mile from the sea front and the local shops, has space for car parking and is served by public transport. Previously a family home, it has been converted to provide accommodation for residents on two floors consisting
Annual Service Review Page 2 of 6 of twenty-five single rooms and nine double rooms, communal accommodation comprises two lounges and two dining rooms and assisted bathing facilities. All areas of the home are accessed by a shaft lift and there are gardens to the rear of the property, which are accessible to residents. Previously part of a group of owned by ANS Homes plc, it has now been purchased by BUPA. The home is situated at Telscombe Cliffs, approximately half a mile from the sea front and the local shops, has space for car parking and is served by public transport. Detials of the current fees are available from the home, additional charges are made for extra services such as chiropody, hairdressing, newspapers and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection, on the 21st October 2007 and the ASR on the 1st October 2008, and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It had been completed by the manager of the service. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA indicated that annual customer satisfaction surveys, internally and externally, twice yearly residents and relatives meetings, and monthly visits from the provider offer residents and their relatives opportunities to discuss the services provided at the home. The AQAA states that as a result of listening to the residents and relatives they are encouraged to be involved in the residents personal care planning, with all support and care focused on the residents day. Newsletters have been developed to let residents and relatives know about the opportunities they have to make choices, and be involved in the development of services at the home. The views of residents have influenced the menu choices available, and outings for residents are arranged, as well as outside entertainers visiting the home frequently. Annual Service Review Page 4 of 6 The home also plans to contact the residents family, or representatives on a regular basis to discuss any concerns and suggestions that they may have. The home continues to let us know about things that have happened since our last inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key unannounced inspection by 21st October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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