Random inspection report
Care homes for older people
Name: Address: Turret Villa Retirement Home Etal Road Tweedmouth Berwick-upon-Tweed Northumberland TD15 2EG three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne UrwinBrown Date: 0 9 0 7 2 0 0 9 Information about the care home
Name of care home: Address: Turret Villa Retirement Home Etal Road Tweedmouth Berwick-upon-Tweed Northumberland TD15 2EG 01289330808 01289330467 turret.villa@virgin.net Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs C R Kilmartin,Mr D E Kilmartin care home 35 Number of places (if applicable): Under 65 Over 65 35 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Turret Villa is a large detached property set in its own grounds in Tweedmouth, Berwick upon Tweed. The home was previously a hotel and has been extended to accommodate up to thirty-five elderly people. The home is near to local shops and Berwick can be reached by car or bus in minutes. Bus services pass by the entrance to the home and the main line train station is in Berwick a few minutes away. Turret Villa has bedroom accommodation on the ground and first floor, but there is no lift fitted. All rooms are well appointed with en-suite accommodation. The Statement of Purpose/Service User Guide is available from the home and gives clear information about the service provided at Turret Villa. A copy of the last
Care Homes for Older People Page 2 of 8 Brief description of the care home inspection report is also available at the home. The fees are £450 per week. Charges not included in the fees are for hairdressing, dry cleaning, telephone calls, newspapers and magazines. Care Homes for Older People Page 3 of 8 What we found:
Turret Villa continues to provide an excellent service to the people living in the home. Individual plans provide good information about individuals needs and how they are met by staff. Good systems are in place for assessing peoples needs and for updating records to show any changes. People living in the home said that they are very happy living at Turret Villa and that they get good support from the staff. They said that they are treated with dignity and respect and that they are able to make choices about their routines and lifestyle. There was a good variety of food provided and people said that the food was excellent and they were able to ask for an alternative if they did not like what was on the menu. Good staffing levels are provided so that people get the support they require. Staff have plenty of training opportunities and good numbers of staff have achieved national qualifications in care. They receive regular supervision and feel able to raise issues with the manager or the senior staff about the operation of the home. The home is very well maintained and has good systems in place for repairs, general maintenance and refurbishment. Policies and procedures for Health and Safety protect people living and working in the home. There are regular health and safety audits to ensure that the home is safe and that working practices protect the people living and working at Turret Villa. People are protected by the homes good systems for dealing with complaints and safeguarding issues. What the care home does well:
Each person has an individual plan, which is regularly reviewed and amended to reflect their changing needs. Health care needs are identified and met. Good systems are in place for administering and managing peoples medicines. People make choices about their routines and lifestyle. A good variety of food was available with special diets provided as necessary. Alternatives are available at meal times. Good systems are in place for dealing with complaints or allegations. Staff have appropriate training in safeguarding vulnerable people and this helps to protect people living in the home. The home is very comfortable and well maintained. Aids and adaptations are fitted to suit the needs of the people living in the home. Good infection control procedures are in place to protect people living in the home and staff. Staffing levels are sufficient to meet the needs of the people living in the home. Staff have plenty of training opportunities to make sure they can meet peoples needs. Staff have regular supervision to make sure that they do their job properly.
Care Homes for Older People Page 4 of 8 Good systems are in place to check the quality of the service and these take account of the views of the people living at the home, their relatives and professionals working with people. The manager and deputy manager are qualified and experienced in providing care. Good health and safety systems protect the people living in the home and the staff working there. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
