Inspection on 16/11/09 for Windsor Drive ( 115) (117) (119)
Also see our care home review for Windsor Drive ( 115) (117) (119) for more information
This inspection was carried out on 16th November 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Windsor Drive ( 115) (117) (119) The quality rating for this care home is: The rating was made on: two star good service 0 4 1 0 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Thompson Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Windsor Drive ( 115) (117) (119) Howdon Wallsend Tyne And Wear NE28 0PG 01912951004 01912951080 windsordrive@c-I-c.co.uk www.c-i-c.co.uk Community Integrated Care Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 12 0 The maximum number of service users who can be accommodated is: 12 The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD, maximum number of places: 12 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Windsor Drive is a care home with nursing providing care for 12 adults with enduring mental health problems. The home is comprised of three bungalows each of which has four bedrooms with dining room/kitchen, lounge and sun room facilities, one of the bungalows has two flats which have their own kitchen and bathroom and toilet facilities. Care in the home is provided by Registered Mental Nurses supported by care
Annual Service Review Page 2 of 5 0 4 1 0 2 0 0 7 staff, the home is managed and operated by Community Integrated Care, which is a national organisation providing care for a variety of client groups. The home is situated in Howden, which is in North Tyneside approximately four miles to the east of the city of Newcastle upon Tyne. The philosophy of care in the home is to support the service users in their activities of daily living and to encourage their use of local community facilities. Fees vary, information can be obtained from the service. There are two continuing care beds. A service user guide and statement of purpose is available for people who want to know more about the home. Inspection reports are also easily accessible. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We checked information we have about how the service has managed any complaints and what the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. We looked at the previous key inspection and the results of any other visits that we have made to the service in the last 12 months and we checked any relevant information from other organisations including what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received seven residents and five staff questionnaires which told us that they care of people remains good. Some negative comments were received about the repairs needed to one of the kitchens and we have asked the manager to address this. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by October 2010. However we can inspect the service at any time if we have concerns about the quality of the service. Annual Service Review Page 4 of 5 Reader Information
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