Care Home: Windsor Drive ( 115) (117) (119)

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What the care home does well The atmosphere was warm and friendly. There are good relationships between the people living in the home and the staff. The staff were well aware of people`s individual needs. There is information available to staff to inform them of how each person needs should be met. Every effort is made to ensure people can access activities of their choice and they are encouraged to make choices and decisions in all aspects of their lives. The staff consult with and follow advice given by health care professionals to help ensure each person receives appropriate care and support. Each person`s needs are reviewed on a regular basis. Care and support is given in a sensitive and caring manner to help ensure people are well supported and valued. Good training is provided for the staff to support them to carry out their roles effectively and to ensure individual needs can be met. What the care home could do better: The kitchen floor must be made safe in one bungalow to protect people`s health and safety. The kitchen units in this bungalow should be renewed or repaired to provide people with appropriate facilities. The flooring in the lounge and corridor of another bungalow should be renewed to provide people with a pleasant environment. Random inspection report Care homes for adults (18-65 years) Name: Address: Windsor Drive ( 115) (117) (119) Windsor Drive ( 115) (117) (119) Howdon Wallsend Tyne And Wear NE28 0PG two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne Brown Date: 1 5 0 6 2 0 1 0 Information about the care home Name of care home: Address: Windsor Drive ( 115) (117) (119) Windsor Drive ( 115) (117) (119) Howdon Wallsend Tyne And Wear NE28 0PG 01912951004 01912951080 windsordrive@c-I-c.co.uk www.c-i-c.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Gary Sober Type of registration: Number of places registered: Conditions of registration: Category(ies) : Community Integrated Care care home 12 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: 12 The maximum number of service users who can be accommodated is: 12 The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD, maximum number of places: 12 Date of last inspection Brief description of the care home Windsor Drive is a care home with nursing providing care for 12 adults with enduring mental health problems. The home is comprised of three bungalows each of which has Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home four bedrooms with dining room/kitchen, lounge and sun room facilities, one of the bungalows has two flats which have their own kitchen and bathroom and toilet facilities. Care in the home is provided by Registered Mental Nurses supported by care staff, the home is managed and operated by Community Integrated Care, which is a national organisation providing care for a variety of client groups. The home is situated in Howden, which is in North Tyneside approximately four miles to the east of the city of Newcastle upon Tyne. The philosophy of care in the home is to support the service users in their activities of daily living and to encourage their use of local community facilities. Fees vary, information can be obtained from the service. There are two continuing care beds. A service user guide and statement of purpose is available for people who want to know more about the home. Inspection reports are also easily accessible. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: A random inspection was carried out as part of the Commissions programme of visiting good services to ensure they are continuing to maintain their standards. During the visit we looked at a sample of the individual records of the care being given to the people living in the home. They were up to date and gave the staff good information to meet individual needs. The care plans are evaluated each month to ensure any changing needs are met. The files were well organised and easy to use. They included risk assessments which are reviewed on a regular basis. Peoples health needs are monitored by the staff and prompt referrals are made to relevant health care professionals when necessary. People are encouraged to take part in community based activities and are well supported to keep in contact with family and friends. On the day of the inspection four people who preparing to go to Sunderland in the homes vehicle accompanied by staff and another was going shopping to North Shields. On the day of the inspection the following staff were two registered mental nurses, one senior support worker and three support workers on duty. Three support workers The staff on duty said there was always sufficient staff on duty to meet the needs of the people living in the home and to enable people to access activities of their choice. The premises were clean and hygienic. However the kitchen floor in one bungalow was damaged and could cause a trip hazard. The kitchen units were also damaged. The staff on duty said there were plans to address these issues but were unsure when this work would be carried out. The flooring in the lounge and corridor of another bungalow was stained. The staff said this was soon to be replaced with wood flooring which would be easier to keep clean. The garden was tidy and garden furniture had been provided so people could enjoy sitting outside in the summer. The staff on duty confirmed that they are provided with appropriate training to carry out their roles effectively. This includes mandatory health and safety training, safeguarding vulnerable adults, Mental Capacity Act, Deprivation of Loiberty and safe handling of medications. The majority of staff in the home have achieved a National Vocational Qualification, Level 2 or above. Regular health and safety checks are carried out on the premises and staff receive fire instructions every three months. The company carried out regular audits of the standards in the home and surveys are issued to the people living in the home so they can express their opinions of the service Care Homes for Adults (18-65 years) Page 4 of 8 they receive. The people who were spoken to said they enjoyed living in the home and they were well cared for and supported. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 19 13 The kitchen flooring must be 31/07/2010 renewed or repaired. This will help to protect the health and safety of the people living in the home and the staff who work there. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 2 19 19 The kitchen units should be renewed or repaired to provide people with suitable facilities. The flooring in the lounge and corridor should be replaced to provide people with a pleasant environment to live in. Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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