This inspection was carried out on 4th January 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Yohden Care Complex The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tom Moody Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Hesleden Road Blackhall Hartlepool Cleveland TS27 4LH 01915860294 01915862868 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability old age, not falling within any other category physical disability Conditions of registration: Southern Cross OPCO Ltd Number of places (if applicable): Under 65 Over 65 29 10 0 15 0 0 48 0 The maximum number of service users who can be accommodated is 77 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP, maximum number of places 48 Dementia Code DE, maximum number of places 29 Physical Disability - Code PD, maximum number of places 15 Learning Disability - Code LD, maximum number of places 10 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 5 Yohden Care Complex is a seventy seven bedded home situated in a quiet residential area of Blackhall, which is a village close to Peterlee. The home provides residential and nursing care. There is a separate unit for people with dementia who have been assessed as needing residential care. The home is split over two floors with lift access. Some of the bedrooms have en suite toilets with sufficient additional facilities located throughout the home. Communal bathing facilities are located throughout the home. These have specialised bathing equipment to support people who are less able. The home has a large central dining and lounge area as well as small lounge and dining areas within each unit. Fees range from #460:60p and #552.50p weekly, which does not include the free nursing care element. Additional charges are made for hairdressing, chiropody and personal newspapers. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at any information we have received about the home since the last inspection visit on 28 November 2007 This information included the Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that the manager has completed to tell us how well the home is meeting the needs of the people who live here. We have also looked at any other information we have received, such as survey comments from staf, service users and visiting professionals. We looked at any events or changes that the home has told us about. These are called notifications and it is important that the home keeps us up-to-date about anything that affect the well-being of people who use this service. This home is good at keeping us informed. What has this told us about the service? The Home sent us the Annual Quality Assurance Assessment (AQAA) when we asked for it. It gave us all the information we asked for. The monthly reports and the AQAA show that the house still provides a very good standard of accommodation, that it is well-decorated and proper maintainance is carried out. The AQAA shows the plans for the home to continue to make more improvements in the future and how these will be achieved. The home continues to let us know when things have happened and they have shown us that they manage issues well. Comments from survey forms were almost universally positive and demonstrate the home is providing good care from professional staff. The home works well with us and has shown us that its service continues to provide good outcomes for the people who live here. Our judgement is that the home is still providing an good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection before 25/11/2010. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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