Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 1 & 2 Dalby View.
Annual service review
Name of Service: 1 & 2 Dalby View The quality rating for this care home is: The rating was made on: three star excellent service 0 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jean Pegg Date of this annual service review: 2 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 & 2 Dalby View Coulby Newham Middlesbrough TS8 0TW 01642596664 P/F01642596664 Telephone number: Fax number: Email address: Provider web address:
www.sjog.co.uk Saint John of God Hospitaller Services Name of registered provider(s): Name of registered manager (if applicable) Mrs Emma Porritt Conditions of registration: Category(ies) : physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 105909 One named individual who has learning and physical disabilities is allowed to reside in the home. One named individual who has learning and physical disabilities is allowed to reside in the home. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: New manager registered with the Care Quality Commission in August 2009. 0 8 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 & 2 Dalby View are two modern, purpose built bungalows opened in 1993. The buildings are set back from the main road in their own grounds and are close to local shops and amenities. Annual Service Review Page 2 of 6 Accommodation is provided in eight single bedrooms, each of which provides facilities for the individual service users. No bedrooms have en-suite facilities but there are communal baths, showers and toilets. Some bedrooms have electronic systems, enabling residents to be as independent as possible. The bedrooms are decorated and furnished to the tastes of the service users. Each bungalow has a spacious and comfortable lounge and a kitchen/dining area. Both bungalows have laundry facilities that are available to service users. The home is located near to the Coulby Newham centre where there are shops and leisure facilities. Nearby there are churches and pubs. A bus route, to Middlesbrough and Stockton, is close to the home and the local buses which run every 10 minutes are wheelchair friendly along with the local taxis. The Home also has a specially adapted minibus with a hydraulic lift. Please contact the manager for an updated list of fees and what they include. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and provided a lot of good information about how the home was progressing and improvements planned for the future. It also made reference to the outcomes of visits carried out by other inspectorates. All of the people living at the home returned a survey to us. Seven people had been helped to complete their survey by a carer or relative. Generally, the responses were very positive. People told us that they could do what they wanted throughout the day, but that spontaneous outings were sometimes restricted by staffing arrangements. For example we were told sometimes not enough staff to go out unless pre booked in advance. Everyone told us that they knew who to speak to if they were unhappy and that they knew how to make a complaint. We asked for examples of what the home did well. These are some of the things we were told. Provides a happy caring environment. They take me on the bus, take me for hair cuts. They make sure my room is always clean. and The home is better with a new manager now. We also asked people for examples of what the home could do better. We were told Some of the staff could pull their weight more and The home needs a new bus. One person said that they would like to speak to an inspector. We will do this during our next visit to the home. Annual Service Review Page 4 of 6 We have not received any complaints about this service. The home has continued to let us know about things that have happened since out last key inspection. We looked at all the information we have received and our judgement is that the home is still providing an excellent service to the people who use it. What are we going to do as a result of this annual service review? We will do a key inspection by 7 December 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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