Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Westmoor View Nursing Home.
Annual service review
Name of Service: Westmoor View Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 0 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Valerie Daly Date of this annual service review: 3 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Dixon`s Bank Marton Middlesbrough TS7 8PA 01642316737 01642324685 pocklinc@bupa.com www.bupa.co.uk BUPA Care Homes (GL) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 10 36 0 The maximum number of service users who can be accommodated is: 36 The registered person may provide the following category of service only: Care home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 36 Physical disability - Code PD, maximum number of places: 10 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Westmoor View is set within terraced grounds, located off Dixons Bank in the residential area of Marton. The home is located approximately five miles from the centre of Middlesbrough. The home is close to a nearby shopping centre and other local amenities and is served well by local transport. The original house was built in the 1860s yet the home still retains many of its original features including a number of
Annual Service Review Page 2 of 6 None. 0 9 0 2 2 0 0 9 wood panelled rooms, original fireplaces and large bay window. A choice of furnished lounges is available where service users can find a quiet place to sit and read or entertain guests. There are thirty-five private bedrooms for residents, five of which are large enough to be used as double rooms to accommodate couples if requested. Weekly fees range from approximately 400 pounds to 600 pounds, but the actual amount payable depends on peoples individual circumstances. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This quality rating for this service is 3 star. People who use this service experience excellent quality outcomes. The rating was made on 2nd February 2009 following a key inspection. We looked at all the information that we received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self- assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and they know of the further improvements they need to make. We received completed surveys from six people who use the service. They were all satisfied with the care given and service provided. Four of the people said they were happy with the activities available in the home. One comment was I am well looked after, there are activities even when I cant be bothered. Another person said The food and the activities are good. My care needs are always met. A person commented Staff generally keep me going, make sure I am fed and watered. The care is good. Two people felt that the laundry service could be improved in that clothes sometimes are lost and delicate wollens are not always looked after. People commented that the staff are lovely. We also received seven completed surveys from staff who work in the home. They all felt they were kept up to date regarding the needs of people who use the service. Staff felt well supported by management. Two members of staff commented that they care for the people who live in the home well. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 1st August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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