Latest Inspection
This is the latest available inspection report for this service, carried out on 4th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 1 Abell Gardens.
Annual service review
Name of Service: 1 Abell Gardens The quality rating for this care home is: The rating was made on: two star good service 1 0 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dickens Date of this annual service review: 0 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Furze Platt Road Maidenhead Berkshire SL6 6PS 01628789658 Telephone number: Fax number: Email address: Provider web address:
1abell.gdns@owl-housing.org Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Owl Housing Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1, Abell Gardens is a single story purpose-built care home situated in a quiet residential road on the outskirts of Maidenhead. Owl Housing Ltd, a non-profit making charitable society is registered to provide accommodation, support and personal care for up to six younger adults who have learning and physical difficulties. Accommodation is provided in single bedrooms. The bungalow has a secluded rear garden, recently redesigned, that is for use by the residents of the property. There are a limited number of car parking spaces on the property and in the access road. Current fees are £1206-£1236 per person per week.
Annual Service Review Page 2 of 6 There has been a change of manager. 1 0 0 9 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 10th September 2008. This included: The annual quality assurance assessment (AQAA) that was returned to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Responses to any surveys we sent out. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including those who commission this service on behalf of social services clients. What other people have told us about the service. A telephone interview with the manager on 4th September 2009. What has this told us about the service? The service returned their AQAA on time though the information about the service was rather brief. This was discussed with the manager for future reference. The AQAA contained the following information about improvements at the service since the last inspection: -Work has been carried out to improve the garden. -A shower room has been converted into a wet room. -A new cooker and a new dishwasher have been purchased. -More service users are using public transport. -Sailing has become a regular fortnightly activity during the summer months. -Improved monitoring systems have been introduced, and a new code of conduct has been instigated for staff. -The staff team have been given a local Owl ABCD award, for acting Above and Annual Service Review Page 4 of 6 Beyond the Call of Duty. The AQAA asks the service to provide dates for when certain policies and procedures were last reviewed. The inspector queried the dates given in the AQAA with the manager. The manager said that since the AQAA was completed, the majority of policies had been reviewed, and this was followed up in writing to the Commission. The AQAA also asks services about staff qualifications, as the National Minimum Standards recommends that at least 50 of staff in a care home have a qualification in care. The manager was asked for an up-date and confirmed that out of 14 staff, 6 already have an NVQ qualification, and two other staff had almost completed their NVQ qualification. Four others were registered on an NVQ course. A selection of surveys were sent to the service to distribute in advance of this annual service review. At the time of the draft report, none had been returned. The manager said she would follow this up. As a result, one survey was returned from a relative prior to this report being made final. This person made some very positive comments on the service including: The staff are very caring and kind at all times. Its like a home from home. The manager confirmed that the single Requirement made at the last inspection, relating to risk assessments, had been completed. The manager was registered as manager at another Owl service until last November when, following internal reorganisation, she became the manager of 1 and 2 Abell Gardens. She has yet to complete her registration with CQC and therefore these services, 1 and 2 Abell Gardens, have not had a registered manager since November 2008. Prior to this report being made final, the manager confirmed she had now completed her CRB application through CQC and was waiting for her CRB certificate in order to progress her registered manager application. There have been no complaints about this service since the last inspection, and no safeguarding adults referrals. The last report noted that residents lived in a homely environment, where staff worked hard to provide interesting and fulfilling activities. It also noted that health and social care professionals who had worked with this home commented very positively on the care given to service users. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a Key Inspection by 09/09/2010. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
