Latest Inspection
This is the latest available inspection report for this service, carried out on 29th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 14 Maple Way.
Annual service review
Name of Service: 14 Maple Way The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter McNeillie Date of this annual service review: 2 9 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 14 Maple Way Headley Down Alton Hampshire GU35 8AZ 01428717565 Telephone number: Fax number: Email address: Provider web address:
www.robinia.co.uk The Robinia Group PLC Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 1 0 The maximum number of service users to be accommodated is 1. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 14 Maple Way is a care home owned and run by Robinia Care Limited, located in the the village of Headley Down, Hampshire and registered to provide support care and accommodation for one person with a learning disability. The home aims to provide a caring, supportive and empowering environment and offers a high staff to service user ratio throughout the day and night to the one Nil Annual Service Review Page 2 of 6 resident who is supported to participate in a range of activities, available in-house and in the community, according to her needs and wishes. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the agency is still providing a good service and that they know what improvements they need to make. In their AQAA the home told us We do the following to ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what we do: Robinia has an equal opportunity mission statement and this is followed by all staff and no form of discrimination is tolerated within the company. There is an equal opportunities and anti-discrimination policy in place which all staff are aware off. We aim to meet legislation by ensuring equality and diversity is encouraged under all legislation such as the Human rights act 1998, race relations act, sex discrimination act, disability discrimination act 1995 and employment laws. We have policies in place that have the service users interests at heart. Our principles based on Robinia values are privacy, dignity, independence, choice, respect, rights and fulfilment. Staff have completed equality and diversity training. In their AQAA the home also informed us since the last inspection the following changes and improvements have been implemented: The staff team have become stronger, which has a positive impact on the Service Users life. Staff have recognised personal points in their development that have needed further improvement and have overcome ways to improve in these areas. The home has shown that they have managed issues well. No complaints have been received by CSCI the previous regulator and CQC since the last inspection. They work well with us and have shown us that their service continues to provide good outcomes for people who use the service. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23rd July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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