Care Home: 16 Hill Park Road

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What the care home does well This service continues to provide the person who uses it with the care and support he needs to live a relatively independent and fulfilling life. What the care home could do better: Nothing identified. Random inspection report Care homes for adults (18-65 years) Name: Address: 16 Hill Park Road 16 Hill Park Road Highweek Newton Abbot Devon TQ12 1NU three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Judy Hill Date: 0 4 0 5 2 0 1 0 Information about the care home Name of care home: Address: 16 Hill Park Road 16 Hill Park Road Highweek Newton Abbot Devon TQ12 1NU 01626337710 01626337710 saraton5@hotmail.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Sarah Louise Vooght Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Sarah Louise Vooght care home 1 Number of places (if applicable): Under 65 Over 65 0 0 learning disability sensory impairment Conditions of registration: 1 1 The maximum number of service users who can be accommodated is 1 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Learning disability (Code LD) Sensory impairment (Code SI) Date of last inspection Brief description of the care home 16 Hill Park is registered to provide accommodation and care for a maximum of one person who has learning disabilities and/or sensory impairments. Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home The home is owned and managed by Sarah Vooght, who is a registered nurse with qualifications in caring for people with learning disabilities. Sarah has completed the registered managers award and NVQ level 4 in care. The home is situated in the village of Highweek, which is close to Newton Abbot. There is a regular bus service into the town centre. Information about the home and the service provided is available in a Statement of Purpose and Service Users Guide. The fees stated on 4th May 2010 were £491.34 a week. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: The person currently using the service moved into his home in February 2003. We looked at his plan or care and saw that it contained a comprehensive assessment of his health, personal and social care needs. Good use had been made of risk assessments to identify and minimise potential risks. Achievable goals had been set to help the resident to increase his independence. These goals are reviewed regularly and achievements are recorded. During our visit to the home we spoke with the person who uses the service and he told us that he is very happy with the service provided. He values his independence and is able to decisions about how he lives his life. He enjoys watching videos and DVDs and playing computer games and we saw that he had all of the equipment needed in his flat to enable him to pursue his interests in the comfort of his own lounge. He said that he does voluntary work in a charity shop that specialises in selling furniture and electrical goods two days a week and that he enjoys his work. The person who uses the service is very independent and able go out alone and likes to do his own shopping. He has a kitchen in his flat and makes his own breakfast and lunch. The service provider said that she helps him to make his main meal of the day, which is an evening meal. The information provided in the Annual Quality Assurance Assessment, the records that were seen at the home and in conversation with both the service provider and the resident all tell us that he has a very independent lifestyle. This is made possible by the way that the service has been provided. Although very little physical support is needed to enable the resident to maintain his own personal hygiene, regular encouragement and prompts are used to ensure that he does so. Encouragement and support are also used to ensure that the he attends hospital and other health care appointments, does not become mentally unwell and eats regularly. Surveys from the resident and his family told us that they would know how to make a complaint about the service provided if they needed to do. The service provider has undertaken training on the protection of venerable adults and demonstrated that she has a good awareness of the role of local authority and advocacy services in promoting the residents rights. The resident lives in a self contained flat that has its own front door and a door that connects the flat with the registered providers home. He showed us around his flat which contains a sitting room, a kitchen, a bedroom and an en-suite shower room. The resident is a keen supporter of Manchester United football team and his bedroom is decorated to reflect this. The resident said that he prefers to use a bath rather than the shower and that arrangements in place to enable him to bath at another home owned by the registered provider. Care Homes for Adults (18-65 years) Page 4 of 8 The resident does his own housework and laundry and his flat was seen to be clean and tidy. The home is staffed entirely by the owner/manager. She has attended many training courses and demonstrated in conversation that she has a very good understanding of the residents individual needs, to meet his needs and how to promote his autonomy and independence, both of which are important to the resident and to his wellbeing. Systems are in place to ensure that the resident can contact the service provider at all times of the night and day. These include the use of mobile telephones, an alarm system in the residents flat and the connecting door between the residents flat and the providers home. It was noted that both parties knock before using the connecting door. The registered provider is very experienced at managing and providing care for people with learning disabilities and has undertaken numerous training courses to gain new skills and to keep her existing skills and knowledge up to date. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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