Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 17 Quay Haven.
Annual service review
Name of Service: 17 Quay Haven The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Craig Willis Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 17 Quay Haven Swanwick Southampton Hampshire SO31 7DE 01489885971 01489885971 Telephone number: Fax number: Email address: Provider web address:
www.hantspt.nhs.uk Hampshire Partnership NHS Foundation Trust Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users to be accommodated is 4. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 17 Quay Haven is registered to provide care and accommodation for four people with learning disabilities. The home is situated in a cul-de-sac close to the village of Hamble and within a short car journey to the city of Southampton, which has a range of leisure and shopping facilities. Each person has their own bedroom and shares the use of a bathroom, shower room, lounge, kitchen and dining room. There is a small garden, which is accessible to people with physical disabilities. Annual Service Review Page 2 of 5 The Provider is Hampshire Partnership NHS Foundation Trust and the registered manager is Mrs Cynthia Tibble. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last annual service review of 26/11/08. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people who live at 17 Quay Haven and staff. - Information we have about how well the home has managed any complaints. - What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. - The previous key inspection and annual service review. - Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and they know what further improvements they need to make. We received completed surveys from three people who live at 17 Quay Haven. All three said staff always treat them well. All three also said they always or usually make decisions about what they do each day and staff always or usually listen to them and act on what they say. We received completed surveys from five staff. All five said they always receive up to date information about the needs of people they support and they are always given training that is relevant to their role, helps them understand and meet peoples individual needs, keeps them up to date with new ways of working and gives them enough knowledge about health care and medication. Comments from staff included that the home has a consistent approach to helping each resident achieve the life they want and that people are treated with respect and dignity What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since the last annual service review and they have shown that they have managed issues well. They work well with us and have shown that the service continues to provide excellent outcomes for the people who use it. We are not going to change our inspection plan and will do a key inspection by 28/11/2010. However, we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 4 of 5 Reader Information
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