Care Home: 2-10 Norfolk Road

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What the care home does well People living at Norfolk Road are still receiving an excellent service. The manager and staff have ensured they have improved practices, in order to meet their previous requirements. Overall, staff practices, the homes policies and procedures, training and compliance with complaint and safeguarding procedures, help to safeguard people, and protect their rights. What the care home could do better: We have issued two new requirements referring to people`s safety and rights. The first one is to ensure that all staff are trained in safeguarding adults procedures or receive up to date refresher training to protect people`s safety and welfare. The second requirement is to ensure that an electrical circuits check is carried out at the premises as a priority to ensure people`s safety. Random inspection report Care homes for adults (18-65 years) Name: Address: 2-10 Norfolk Road 2-10 Norfolk Road Sheffield South Yorkshire S2 2SX three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Shelagh Murphy Date: 2 0 0 4 2 0 1 0 Information about the care home Name of care home: Address: 2-10 Norfolk Road 2-10 Norfolk Road Sheffield South Yorkshire S2 2SX 01142722245 01142798246 norfolkroad@together-uk.org www.together-uk.org Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Joanne Gibson Type of registration: Number of places registered: Conditions of registration: Category(ies) : Together Working for Wellbeing care home 11 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: Date of last inspection Brief description of the care home 11 Norfolk Road (Together Working for Wellbeing) is registered to provide a service for 11 people between the ages of 18 - 65 who have functional mental health problems. The home has 4 domestic style self-contained bungalows, each with a lounge, kitchen, bathroom and bedrooms. Norfolk Road is close to the Sheffield tram route. Meadowhall shopping centre is easily accessible. All city centre shopping and entertainment facilities are local. The current weekly fees are £261, for futher details about the fees or to get details about the homes statement of purpose and the most recent inspecton reports contact Care Homes for Adults (18-65 years) Page 2 of 10 Brief description of the care home the manager of the service. Care Homes for Adults (18-65 years) Page 3 of 10 What we found: We carried this inspection out as a Random Inspection. This means we visit the service and look at chosen areas concerned with the health, safety, and wellbeing of people who use the service. We will only change a star rating following a key inspection. Therefore, the rating for this service will stay the same following this random inspection. This inspection complies with our regulatory processes. The Care Quality Commission will conduct a further review under our new registration procedures before October 2010. The service had its last key inspection on 4 June 2007, and we rated them as a 3 Star, excellent service. Before we visited the service we looked at any information we had received since the services last inspection. This included, The services AQAA (Annual Quality Assurance Assessment). This is information the service is required to provide us with about how well they are delivering care. The services previous key inspection and annual service review reports, and any information from other stakeholders, such as the local authority, relatives and staff, and any surveys we received. Notifications. These are notices of information a service must give us about any incidents that happen which may affect peoples wellbeing. Any safeguarding, concerns and complaints information. During the visit we spoke to two people who lived at Norfolk Rd, two staff and the manager, who advised us they were currently in the process of applying to us to become the registered manager. We observed some care practices and looked at some records and documents. For the purpose of this random inspection we looked at how the home managed concerns, complaints and protection. (Care Homes for Younger adults, National Minimum Standards 22 and 23). This included, How well people can express their concerns. Access to a robust complaints procedure. How the service protects people from abuse. And how the service protects peoples rights. Care Homes for Adults (18-65 years) Page 4 of 10 We also looked at requirements and recommendations we made to the service on our last inspection. This included, Moving the rubbish bins away from the front of the bungalows and ensuring that people had up to date tenancy agreements. We observed and found evidence that they had both been complied with. From the AQAA report we identified the manager had not informed us of the date of the last electrical circuits check at the service. During our site visit we asked to look at the certificate for this. The manager could not find the document and therefore, had gone back to the housing association and the providers and agreed to update us about this the day after our visit. We advised if one could not be found then the home would need to have this check carried out as a priority and that a requirement to address this would be made in this report. The manager of the service reported to us, the day after our visit that this check had not been carried out in the last five years and therefore, we have made a requirement for this to be carried out as a priority. This was in order to ensure peoples safety at the service. We received ten surveys from people who lived at the home. Their comments were all very positive and included, They look after us. They cheer me up. I am very happy here. I enjoy going on outings. The staff help me cook meals. I think I am lucky to be here with friends. The staff help me, supporting with cooking and washing and going out to work. The staff are friendly. We have a nice home, if anything goes wrong in the bungalow it gets fixed. Staff support you when you are unwell. It provides a professional service. Help people with outings and support. Provide us with things we need. There were no negative comments at all from people who lived at the home. We received surveys from four staff who work at the home and their comments included, Excellent communication about peoples needs at the home. Care Homes for Adults (18-65 years) Page 5 of 10 We provide a warm and supportive environment for people. The service enables people to access other services and activities. We liaise well with other professionals. The organisation is open to new ideas and initiatives. When we asked what could be better, they told us, Possibly some residents should be working on bigger and more challenging goals in order to move on to their own accommodation sooner. We received one survey back from a health professional and they told us, The home provides comfortable accommodation with excellent staff support to a number of people who have complex needs. The service has good communication with care coordinators and good links with GPs and mental health teams. On the day of our visit we spoke to two people who lived at Norfolk Rd. They told us their care was good, they feel safe and well protected and they can raise concerns and complaints if they needed to. People made positive comments, which included, I get on well with all of the staff. Im really happy here, Ive been here for four years and never had any complaints. I like it here its better than the wards, staff treat us well. I feel safe here, there are staff on duty 24 hours a day and they will always listen if you are not happy. If I wanted to make a complaint I would go to the manager, I have got a complaints form here and it tells us who to speak to. We spoke to two members of staff. And we asked them in detail about their understanding of protecting people from harm and protecting peoples rights. They understood what to look out for to identify if someone could be at risk of abuse, and they knew the right action to take to help people keep safe. They were both aware about mental capacity and what this meant to people they cared for at Norfolk Rd. Staff also understood how to whistle blow if they felt people were at risk and appropriate action was not taken. We saw evidence that staff had good access to specialist training such as supporting people with mental health needs. The manager showed us records that staff had completed adult safeguarding training in Care Homes for Adults (18-65 years) Page 6 of 10 June 2008 and we advised that staff would need refresher training every two years, so we referred them on to Sheffield Councils Safeguarding team to request this training for staff in order to keep staff up to date with local area policy. The manager told us staff have an introduction to safeguarding vulnerable adults (Adult protection) during their induction and that the team leader is able to offer this training to all new staff. More in-depth training was then offered to staff on an intermediate level. This shows that Norfolk Rd was proactive in making sure they help protect people they care for. We have made a requirement about this to ensure staff receive refresher training in safeguarding adults to protect peoples welfare and rights.This helps make sure people are well protected from abuse or the risk of abuse. The manager said they had not received any complaints in the past 12 months. The manager advised us they had made one safeguarding adults referral over the last year and this had led on to a safeguarding investigation because the staff had become concerned about someones welfare. This case is now closed. The manager discussed the incident with us and this demonstrated that the home followed correct procedures and worked with the local authority in order to keep people safe. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 7 of 10 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 8 of 10 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 23 13 The registered person must 30/09/2010 ensure that all staff complete adult safeguarding training or adult safeguarding refresher training. In order to ensure people are protected from abuse or risk of harm or abuse. 2 42 23 A check of the electrical 30/05/2010 circuits in the home must be made and a certificate to evidence this action must then be made available for inspection. To protect peoples health and safety. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 9 of 10 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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