Care Home: Bennfield House Nursing Home

Similar services:

• Whiteley House
• Tyndale Avenue
• 2-10 Norfolk Road

What the care home does well The Annual Quality Assurance Assessment (AQAA) was sent to the home and returned to us in a timely manner, it was comprehensive and told us about how the service has progressed since the last inspection. We also looked at what the service has told us about things that have happened in the service, these are called `notifications` and are a legalrequirement. We sent a number of surveys to the service, including 10 to people who use the service (these were completed by relatives due to people`s limited capacity), 5 to health and social care professionals and 10 to staff who worked at the home. They told us: "Staff are friendly and have time for mums individuals needs". "I would like to think if I ever need care Bennfield would be the home I would like to live in". "Staff are kind and caring". "I would recommend this home to anyone". "Bennfield goes the extra mile, I know that with the peaceful look on mums face, all is well". Health and social care professionals told us: "Bennfield provides a great service". "They (staff) always seem to have a lot of time for the people and people`s needs are met including medical, social, and emotional needs". Staff told us: "Bennfield cares for people, its not just a job for us". "We have good management who supports us, we get the training we need to do the job". "There is a happy and calm atmosphere in the home, I find the job satisfying". What the care home could do better: People who completed the surveys told us that they could not find anything that they could do better. Random inspection report Care homes for older people Name: Address: Bennfield House Nursing Home 65 King Edward Rd Thorne Doncaster South Yorkshire DN8 4DE three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Valerie Hoyle Date: 2 0 0 4 2 0 1 0 Information about the care home Name of care home: Address: Bennfield House Nursing Home 65 King Edward Rd Thorne Doncaster South Yorkshire DN8 4DE 01405812663 01405817071 marjorie@bennfieldhouse.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Kathryn Watson Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Anne Penelope Bennett,Mr David Bennett care home 27 Number of places (if applicable): Under 65 Over 65 0 0 dementia mental disorder, excluding learning disability or dementia Conditions of registration: 27 27 The maximum number of service users who can be accommodated is: 27 The registered person may provide the following category of service only: Care home with nursing - Code N, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Dementia Code DE and DE(E); Mental Disorder - Code MD and MD(E) Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Bennfield House is an adapted building with an added extension located in the residential area of Thorne. It is situated on a main road and has easy access to local transport and shops. The home cares for people with dementia and nursing needs. The house provides accommodation on two levels. It has several lounge areas that people can access and a relaxation area with sensory equipment. A conservatory makes an excellent additional space for the benefit of people who use the service. Bedroom facilities are provided on both floors in 22 single and 2 double bedroom facilities. There is a small secure garden area that is accessed via the lounge, and lawned area to the side of the building. The home provides information to people and their relatives prior to admission into the home. Service User Guides are available in all bedrooms or on request from the manager. The last published inspection report dated 12th June 2007 is available on request and a copy is available in entrance for visitors to read. Information gained on the 20th April 2010 indicates that the current fees range from £477.62 per week to £503.11. Additional charges include hairdressing, newspapers and transport. Care Homes for Older People Page 3 of 8 What we found: The excellent star rating for this service was made at the previous inspection visit on 12th June 2007. The rating cannot be changed during a random inspection visit. We can still inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Before we carried out this inspection of the service we looked at the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The visit lasted for 2 hours starting at 09:00 finishing at 11:00. The registered manager assisted with the inspection process. We looked at procedures relating to the safety and protection of people who use the service. This included discussion about arrangements for supporting people with their personal money, complaints and safeguarding procedures. We looked at three staff recruitment files to assess if the right staff were employed to keep people safe, and we interviewed a new member of staff. We audited medication to assess if people received their medication as prescribed and we looked at the surveys we received from people who use the service, health and social care professionals and staff, their views are included in this report. The outcome is as follows: The staff recruitment files were organised and easily audited. They included the required documents which confirmed staff were correctly employed. The staff member told us that they had undertaken a robust induction which included moving and handling training, fire instruction and safeguarding adults training. We looked at the medication administration (MAR) records and they were accurately completed which confirms people receive their medication as prescribed. They have robust procedures which ensured controlled drugs were administered safely and their records were clear and concise. We looked at the complaints records and discussed the procedure with the registered manager. She was able to confirm that timescales for responding to complaints were followed. They followed the procedures to ensure people were protected from abuse and we looked at records which confirmed they had taken appropriate action to refer incidents to social services safeguarding adults team. Staff regularly received training to ensure they knew what action they needed to take to keep people safe from harm, which included training in Safeguarding of Vulnerable Adults (SOVA), Mental Capacity Act (MCA) and the Deprivation of Liberty (DOL) procedures. What the care home does well: The Annual Quality Assurance Assessment (AQAA) was sent to the home and returned to us in a timely manner, it was comprehensive and told us about how the service has progressed since the last inspection. We also looked at what the service has told us about things that have happened in the service, these are called notifications and are a legal Care Homes for Older People Page 4 of 8 requirement. We sent a number of surveys to the service, including 10 to people who use the service (these were completed by relatives due to peoples limited capacity), 5 to health and social care professionals and 10 to staff who worked at the home. They told us: Staff are friendly and have time for mums individuals needs. I would like to think if I ever need care Bennfield would be the home I would like to live in. Staff are kind and caring. I would recommend this home to anyone. Bennfield goes the extra mile, I know that with the peaceful look on mums face, all is well. Health and social care professionals told us: Bennfield provides a great service. They (staff) always seem to have a lot of time for the people and peoples needs are met including medical, social, and emotional needs. Staff told us: Bennfield cares for people, its not just a job for us. We have good management who supports us, we get the training we need to do the job. There is a happy and calm atmosphere in the home, I find the job satisfying. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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