Care Home: Whiteley House

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What the care home does well Whiteley House continues to provide a safe and comfortable environment for the people who live there, where their views and ideas are central to the running of the home. In talking to people it was clear that independence and self fulfillment are promoted in all aspects of people`s lives. People who live in the home told us that anything affecting the home or the people who live there is discussed on a daily basis and at regular residents meetings. All of the people spoken with expressed great confidence in the manager and staff. In the surveys that people sent back to us people said, `We always have a good choice of menu and the meals are lovely. They help me to organise my day and keep me enthusiastic about life. The home could supply some fitness equipment as I would like that. Although I understand there is not enough room to do so.` Another person said that the home `Cares for me and sees to my needs. The home consults the residents on most things before they happen.` People were all out doing different activities when we arrived as the manager encourages people to attend colleges, local clubs for further education and social opportunities. People living at the home and the staff talked about enjoying several holidays and day trips together throughout the year. When asked what the home does well one person said, `Care well and listen to me. Feed me well and give me lots of choices of food.` Another person commented `Provides privacy, shelter, food, independence.` and another said, `Help me if any problems occur.Staff are helpful and approachable.` What the care home could do better: No requirements or good practice recommendations are made at this inspection. The manager said that she plans to update the downstairs bathroom and three people are soon having some new bedroom furniture. Random inspection report Care homes for adults (18-65 years) Name: Address: Whiteley House 5 Whiteley Street Featherstone WF7 6BH three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Caroline Mitchell Date: 1 5 0 4 2 0 1 0 Information about the care home Name of care home: Address: Whiteley House 5 Whiteley Street Featherstone WF7 6BH 01977709282 01977709282 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ann Mangham Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ann Mangham care home 8 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: 8 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Mental Disorder, excluding learning disability or dementia - Code MD Date of last inspection Brief description of the care home Whiteley House is a small care home registered to provide care for adults with mental health problems. The registered provider manages the home on a day to day basis. Five en-suite bedrooms are located within the main house, two en-suite rooms have been developed in a former outhouse within the grounds and the manager has purchased a house next door and one person is living there semi-independently. The Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home home is situated in Featherstone close to all local amenities, with good connections to Wakefield and Pontefract. The home offers a homely environment where people can receive support from the manager and her staff. The aim is to live as normal a life as possible, going out into the community and accessing all community services as appropriate, including health care. Information about the home is available, on request, from the home within the statement of purpose and service user guide. The registered person told the Commission in April 2010 that fees for care at the home are £448 per week. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: The home last had a key inspection in April 2007 and at that time was rated a 3* service. this means that people who use the service experience excellent quality outcomes. This was an unannounced visit to the home made as part of a random inspection. The morning was spent speaking with three of the people who use the service, the manager and three members of staff, looking briefly at some written records and the medication system. We had a look around the home and one person showed us their bedroom. As part of this inspection, we asked the people who live at the home to fill in survey forms about their views of the service. Six people who live at the home responded very positively in their surveys. Everybody we spoke to agreed that they experience excellent outcomes. Six staff also sent surveys back to us providing very positive feedback about the home. The annual quality assurance assessment (AQAA) was sent to us by the manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that the manager knows what further improvements they need to make. What the care home does well: Whiteley House continues to provide a safe and comfortable environment for the people who live there, where their views and ideas are central to the running of the home. In talking to people it was clear that independence and self fulfillment are promoted in all aspects of peoples lives. People who live in the home told us that anything affecting the home or the people who live there is discussed on a daily basis and at regular residents meetings. All of the people spoken with expressed great confidence in the manager and staff. In the surveys that people sent back to us people said, We always have a good choice of menu and the meals are lovely. They help me to organise my day and keep me enthusiastic about life. The home could supply some fitness equipment as I would like that. Although I understand there is not enough room to do so. Another person said that the home Cares for me and sees to my needs. The home consults the residents on most things before they happen. People were all out doing different activities when we arrived as the manager encourages people to attend colleges, local clubs for further education and social opportunities. People living at the home and the staff talked about enjoying several holidays and day trips together throughout the year. When asked what the home does well one person said, Care well and listen to me. Feed me well and give me lots of choices of food. Another person commented Provides privacy, shelter, food, independence. and another said, Help me if any problems occur. Care Homes for Adults (18-65 years) Page 4 of 8 Staff are helpful and approachable. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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