Latest Inspection
This is the latest available inspection report for this service, carried out on 1st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 2 Abell Gardens.
Annual service review
Name of Service: 2 Abell Gardens The quality rating for this care home is: The rating was made on: two star good service 3 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dickens Date of this annual service review: 2 8 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Furze Platt Road Maidenhead Berkshire SL6 6PS 01628780975 02085689783 2abell.gdns@owl-housing.org Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Owl Housing Ltd The registered provider is responsible for running the service Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is 6. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There has been a change of Registered manager. The new manager, transferred from another Owl service, is now in the process of registering with CQC. 3 0 1 0 2 0 0 8 Number of places (if applicable): Under 65 Over 65 6 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 Abell Gardens is a residential home offering twenty-four hour care. The home is registered for six residents with learning and associated physical difficulties. Owl
Annual Service Review Page 2 of 7 Housing Ltd, a non-profit making organisation is registered to provide the care. The house is a bungalow with six bedrooms; all of the bedrooms are single and although none of them have en-suite facilities, they all have handwashing basins. There are communal toilets, a shower room and one bathroom, and there are a variety of aids and adaptations around the building to allow residents to move about more independently. The home has its own transport. Current fees range from £1206-£1236 per person per week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 30/10/2008. This included: The annual quality assurance assessment (AQAA) that was returned to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Responses to any surveys we sent out. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including those who commission this service on behalf of social services clients. What other people have told us about the service. A telephone interview with the manager on 28th October 2009. What has this told us about the service? The service returned their AQAA on time and contained the following information about improvements at the service since the last inspection: -Following feedback from the staff Diversity Action Group, Owl has replaced and updated the equal opportunities policy with the Respect for All Policy. -All older residents now have monthly reviews of their care plans. -There are more activities for residents and less emphasis on household chores. -Two residents have been supported to have overnight stays away from the home, one of whom now has regular weekends away with their family. -The health needs of two residents have increased and staff have been supported to provide the right level of monitoring and support to these residents. -A second fridge/freezer has been purchased. -Improvements have been made to the garden, including replacing broken fences, and Annual Service Review Page 4 of 7 screening off the area where bins are stored. Pathways have been cleared and a low wall removed, to make the external area more accessible and safer for larger vehicles. -Some internal decoration has taken place including painting the hallway and fitting clear wall guards to protect against damage from wheelchairs. -The study area has been made more accessible for residents. -Filing systems have been revised and up-dated. -The Owl policies and procedures are currently under review and it was noted that a significant number have been up-dated in July of this year. -Since the AQAA was completed, a new specialist bath has been installed at the home, and the floor covering has been replaced. The faulty shower noted at the previous inspection has been checked and is now working. -Two residents bedrooms have had a new floor covering, and one has a new orthopaedic armchair. The AQAA also asks services about their arrangements for infection control and the manager stated there was no action plan in this regard. She was referred to the Department of Health website for more information. She is an internal trainer for this subject and said that four people have already completed the training, and others will be doing this on a rolling programme. The National Minimum Standards recommends that at least 50 of staff in a care home have a qualification in care. The AQAA states that 6 out of the 11 care staff at this home have at least an NVQ Level 2 in care. Surveys were sent out prior to this Review, but at the time of writing, only one had been returned. This was from a service user, assisted by their relative, who noted that the home Runs happily, and we are well cared for. One comment about having more one to one time with staff was passed on to the manager. Three more surveys were returned after the draft report had been sent, and comments are included here with the permission of the Deputy Director of Owl Housing. The three surveys were from staff who work at this home. All three had positive comments to make including: This home is very good at finding different activities for residents.; Residents have a good social life.; and They care for the needs of service users without showing signs of institutionalism. Two staff commented on the difficulty of not having enough permanent staff, and this was passed on to the Deputy Director. She said this has already been under dicsussion with the home manager, and they are actively recruiting for more permanent staff at the moment. The manager confirmed that previous Requirements had been met, though some minor environmental matters were still outstanding due to delays on the part of the Housing Association who manage the property maintenance. The manager was registered as manager at another Owl service until last November when, following internal reorganisation, she became the manager of 1 and 2 Abell
Annual Service Review Page 5 of 7 Gardens. She has yet to complete her registration with CQC. The manager confirmed she had now completed her CRB application through CQC and will be able to submit her application within the next week to the Commission. There has been one complaint at the service, which the manager says has now been satisfactorily resolved. There have been no complaints to CQC, and no safeguarding adults referrals. The last report noted that: There is a pleasant and welcoming atmosphere and residents were seen to be involved in the life of the home. There are opportunities to take part in enjoyable and fulfilling activities. Staff were observed to be committed and very professional. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a Key Inspection by 29/10/2010. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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