Latest Inspection
This is the latest available inspection report for this service, carried out on 12th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 2 Ling Crescent.
Annual service review
Name of Service: 2 Ling Crescent The quality rating for this care home is: The rating was made on: two star good service 1 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gwyneth Bryant Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2 Ling Crescent Headley Down Bordon Hampshire GU35 8AY 01428713014 Telephone number: Fax number: Email address: Provider web address:
ling@robinia.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Solor Care Limited Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users to be accommodated is 6. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2-4 Ling Crescent is a care home for 6 younger adults with learning disabilities. The home is similar in appearance to neighbouring properties and is situated on a small housing estate in Headley Down, Hampshire. All residents are accommodated in single rooms and have the use of two communal lounges and a separate dining room. The home has a large enclosed rear garden that is accessible to the residents. The home is owned and operated by Robinia Care Limited, an organisation that has been a care 1 3 0 2 2 0 0 9 Annual Service Review Page 2 of 6 provider since 1995. The fees at the time of the last key inspection ranged from £1,018.75 to £1801.75 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Information from other agencies with an interest in the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It had been thoroughly completed and gave us detailed information on all parts of the service, in addition to some numerical information. The previous inspection was completed on 13 February 2009 and no requirements nor good practice recommendations were made as a result of that visit. Since February 2009 the service has regularly reported significant events that have happened in the care home, as they are required to do. The home has said that it is good at getting feedback from people living in the home and their relatives and supporters, through regular residents meetings and surveys. They have acted on some of the comments by providing a picture menu board, including a monthly disco as part of the evening activities and supported a service user to have job in a local cafe. One of the barriers to improvement have included staff training and the home has tried to overcome this barrier by providing more e-learning and developing a staff National Vocational Qualification training programme. Each service user has an individualised support plan that is reviewed at least every six months or more often if needs change. The plan is developed from the comprehensive pre admission assessment and service users are consulted throughout the care planning process. Annual Service Review Page 4 of 6 There is a wide range of activities provided both within the home and in the wider community and they are based on service users preferences. There is an on-going maintenance plan to ensure the premises remain homely and safe. Currently, service users are in the process of redecorating their individual bedrooms and the decor in the lounge is being updated. Future plans include fencing in the external grounds to hide the waste bins. The home has not received any complaints in the last twelve months and nor has there been a need to make any safeguarding alerts. The AQAA states that the homes processes are open and transparent which gives service users and their supporters the opportunity to discuss any concerns. The recruitment practice is robust with all new staff providing the required documentation prior to employment and of the nine care staff, seven have achieved at least National Vocational Qualifications at level 2 in care. Therefore the home exceeds the required 50 of care staff with this qualification. The AQAA identified areas where they need to continue to make improvements to all aspects of the service via the quality monitoring systems. The home has a range of policies and procedures pertaining to the running of the home, however not all have been reviewed in the last twelve months. Good practice suggests all policies are updated annually to ensure they reflect current legislation and good practice guidance. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know where improvements need to be made. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13 February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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