Care Home: 3 Prince of Wales Road

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Annual service review Name of Service: 3 Prince of Wales Road The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 3 Prince of Wales Road Dorchester Dorset DT1 1PW 01305269208 01305269208 3pow@drh.uk.com www.drh-uk.com Dorset Residential Homes Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is 8. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning Disability (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 3 Prince of Wales Road is a care home registered to provide accommodation for 8 learning disabled people who may also have physical disabilities and emotional and behavioural needs. The home is operated by Dorset Residential Homes, a registered charitable trust that operates a number of care homes in Dorset. The home is located in Dorchester within easy reach of the town centre. It is a large detached property that has been carefully extended and adapted to meet the needs of service users; the home does not stand out from neighbouring properties. Accommodation is provided on two floors with first floor access via a lift. There are 4 single bedrooms and 2 shared bedrooms for service users. On the ground floor there is a lounge, kitchen and dining Annual Service Review Page 2 of 6 0 1 1 2 2 0 0 8 room, laundry, utility area and clinic room. There are sufficient bathrooms and toilets on both floors. The home provides a range of equipment to meet the needs of people with disabilities. A team of registered learning disability nurses and care staff provide 24-hour care and support at the home. A copy of the last inspection report is available directly from 3 Prince of Wales or from Dorset Residential Homes head office in Dorchester. Current fees range from £1050 - £1328 per week, though may vary according to the individuals support needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 1 December 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We also received completed surveys from people living at the home, who had been assisted by a member of staff to complete the forms. The surveys tell us that people are happy living at the home and make their own decisions about what they do during the day and evening. The AQAA tells us that as a result of listening to what people say a more meaningful day activity programme has been introduced. Over the last year no new residents have been admitted. The home strives to maintain family involvement for those living at the home. Recent changes in the shift plan structure enables residents autonomy through making choices about meals, meal times, what to cook or eat and when residents want to get up and go to bed . Following the last inspection a summer house has been installed which has created a haven to escape to. A complaints procedure is in place which is available to all. Everyone responding to our survey says they know who to talk to if they have any concerns or worries. No complaints were received during the year. Annual Service Review Page 4 of 6 We received 8 completed surveys from staff employed at the home. These tell us that staff are given up to date information about the needs of the people they support. Surveys confirm that staff receive induction training and other ongoing training relevant to their role. Staff say the home provides a comfortable friendly and safe environment for our residents, and that communication between the staff is good. Challenging situations are reported to be dealt with professionally and efficiently. All of the staff responding to surveys say the home does a good job, although at times some say that they could do better by working together as a team when completing new paper work and that, the size of the building is a limiting factor in providing a some facilities for service users. 10 full time care staff and 6 part time staff are employed at the home. All staff are employed on a permanent contract. There is a low staff turnover and 1 person has left in the last twelve months. All staff have received induction training. 7 staff have achieved an NVQ level 2 or above and a further 2 are working toward the award. 16 staff have received training in the prevention and control of infection and all staff received training in malnutrition care. Staff say that they regulary meet with the manager to share information and to discuss working practice. The AQAA reports that the service has improved over the last twelve months through developing support plans into real working tools. The plans form a creative guide on how to create and achieve opportunities for service users. Detailed portable communication passports for 2 of residents have been introduced, highlighted as a need after recent hospital visits. They are reported to work well and are also great conversation pieces for service users with limited speech. Policies and procedure in operation at the home are reviewed, although some policies have not been reviewed since 2005. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1 December, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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