Care Home: 32 Beaufort Avenue

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What the care home does well There is a small staff team, which has had little change over the years and the place is run like a family home, ensuring stability and the development of good understanding of residents needs. One staff member wrote in survey "We are a great team and work well together". A relative spoken to said, "The beauty of the staff is they have been there for a while and know what everybody needs". The care planning and recordings for people who come and live at Beaufort Ave is excellent, with detailed information of health, social and welfare needs of each person who lives at the home in place to ensure there needs can be met. Detailed daily programmes are worked out with all residents to ensure an independent lifestyle as possible. One person who lives at the home told us in a survey "All staff are respective of my personal care needs and wishes". What the care home could do better: We advised the manager to clearly identify staff who sign to say they have given out medicines by printing their names next to signatures to ensure people are aware who has given out medication. There were no requirements and recommendations made during this visit. The manager and staff continue to provide good outcomes for people living at the home. Random inspection report Care homes for adults (18-65 years) Name: Address: 32 Beaufort Avenue 32 Beaufort Avenue Bispham Blackpool Lancashire FY2 9HG three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kevan Royston Date: 2 2 0 4 2 0 1 0 Information about the care home Name of care home: Address: 32 Beaufort Avenue 32 Beaufort Avenue Bispham Blackpool Lancashire FY2 9HG 01253595592 01253595592 saml@ubu.me.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Dean Morris Type of registration: Number of places registered: Conditions of registration: Category(ies) : Northern Life Care Limited T/A U.B.U. care home 4 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 4 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD The maximum number of service users who can be accommodated is: 4 Date of last inspection Brief description of the care home 32 Beaufort Avenue is one of four small care homes in the Blackpool area that is owned by UBU (formerly Northern Life care). It is a large detached dorma bungalow situated in Bispham and is close to all the local shops, banks, public transport systems and other amenities. It is registered with the Commission for Social Care Inspection Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home (CSCI) to provide care to four adults who have a learning disability. Everyone who lives within the home has a single bedroom. There are two bedrooms on the ground floor and two on the first floor. The home has one lounge, a dining room and a kitchen. There is a large rear garden where the residents can sit out in good weather. Information relating to the homes Service User Guide and Statement of Purpose is included in the welcome pack, which would be given to all prospective residents. This information explains the care service that is offered, who the owner and staff are, and what the resident can expect if he or she decides to live at the home. At the time of this visit, (22/04/10) the information given to the Commission showed that the fees for care at the home are £1,151-48 per week, with added expenses for holidays and chiropody. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: We visited the home on 22/04/10 to carry out a random inspection, the purpose of the visit was to ensure the standard of care is good and the home continues to provide positive outcomes for people who live at the home, as previous inspections have identified. We spoke to people living at the home briefly, staff and the manager. We also received comments from surveys/questionnaires sent to staff and people living at the home to get their views on how the home is run. Comments were positive and some are included in this report. We looked at the quality of care in areas of, personal and health care support and concerns, complaints and Protection. This is a small home and all the residents have lived here for a number of years. We looked at care records for one person living at the home and found regular reviews taking place and any changes in daily routines or risks, identified and recorded to ensure each person lives an independent lifestyle within a risk framework. At the time of the visit we observed people getting ready for a day out and one member of staff supporting a resident to the local shops. One person who lives at the home wrote in a survey, They listen to my choices on a daily basis and dont mind if I change my mind. A member of staff spoken to said, We only support with personal care when needed we try and enable people to care for themselves. Records show people who live at the home have regular contact with specialist health care services to ensure any health needs are met and treatment is monitored. A relative spoken to said, They are on the ball if anything is wrong with X. We went through how medication was administered and checked medication records with the manager. We found good systems in place to ensure medicines are given out correctly and at the right time. A staff member said, Only trained staff administer medicines. We advised the manager to clearly identify staff who sign to say they have administered medicines by printing there names next to signatures so that it is clear who has given out medication. There is a detailed complaints procedure which is made available in the documentation provided to families and people who live here. One relative spoken to said, I have never complained but know who to speak to if I needed to. No complaints have been received by the Care Quality Commission (CQC) since the previous inspection. There is only a small staff team, however the manager informed us in the AQAA they have received safeguarding training and speaking to staff confirmed this, ensuring the residents are protected from any form of abuse and are kept safe. One staff member spoken to said, I have completed safeguarding adults training, Also one staff member said, We try and updated safeguarding training annually. What the care home does well: Care Homes for Adults (18-65 years) Page 4 of 8 There is a small staff team, which has had little change over the years and the place is run like a family home, ensuring stability and the development of good understanding of residents needs. One staff member wrote in survey We are a great team and work well together. A relative spoken to said, The beauty of the staff is they have been there for a while and know what everybody needs. The care planning and recordings for people who come and live at Beaufort Ave is excellent, with detailed information of health, social and welfare needs of each person who lives at the home in place to ensure there needs can be met. Detailed daily programmes are worked out with all residents to ensure an independent lifestyle as possible. One person who lives at the home told us in a survey All staff are respective of my personal care needs and wishes. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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