Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 34 Ceely Road.
Annual service review
Name of Service: 34 Ceely Road The quality rating for this care home is: The rating was made on: two star good service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Barbara Mulligan Date of this annual service review: 1 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Aylesbury Buckinghamshire HP21 8JA 01296485756 N/A N/A www.macintyrecharity.org MacIntyre Care Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is 6 The registered person may provide the following categories of service only: Care home only -PC to service users of the following gender: Either whose prmary care needs on admission to the home are within the following category Learning disability -LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 34 Ceely Road is a large, two storey, detached modern house located within a residential area of the market town of Aylesbury and is close to Stoke Mandeville Hospital. It is home to six younger adults with learning disabilities. The home has six single bedrooms on the upper floor and has a secure maintained garden which is accessible to all service users. The home is situated close to Aylesbury and local amenities that include shops, cinema, pubs and restaurants. Public transport is available and accessible to service users living in the home. The fees charged are presently £4,304 and £4,363 per month. Information pertaining to the current fees was received from the Home on the 28th July 2006. Additional costs exist for such things as personal activities including holidays, hairdressing, clothes and personal
Annual Service Review Page 2 of 6 None 1 5 1 2 2 0 0 8 toiletries. Information to support potential Service Users and their families to make a decision for admission to the home is provided in the homes Statement of Purpose and the Service Users Guide, which are provided to potential Service Users, with additional copies held in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: -The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and from other people with an interest in the service. Two completed staff surveys were returned to the Commission. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. -Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us most of the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. A comment recieved from a person using the service said the staff communicate with me at all times in a better more effective way. The AQAA tells us this is a service that listens to the views of people using the service. They do this by holding monthly house meetings and six monthly or yearly reviews where people are able to express their needs and views for achievement and goals for now and the future. There is a service user concerns and complaints book, a daily record which incorporates day service reports and staff supervisions and team meetings. The AQAA tells us that senior support workers are being trained to better understand communication with people who use the service. The organisation has implemented their Great Interactions Policy to improve interactions with the individuals they support. The home collects information on residents views and those of relatives, by surveys, resident reviews and having an open door policy. Changes made as a result of listening to people include, changing the format of the house meetings using one topic at a time, changing the format of the concerns and complaints so that people understand complaints earlier and changing the review format to ensure that they are more person centred. One comment recieved from some one using the service was the staff encourage me to try new things. The home ensure the equality and diversity of people using the service by having in place an equal opportunities policy, provide for residents religious needs, staff are trained around equality and diversity and the home offers a wide and varied programme of activities based on the residents own individual interests. One comment received from a service user said the home supports me to make friends and retain Annual Service Review Page 4 of 6 relationships with my family. The completed AQAA informs us that the home has a clear complaints procedure in place and any complaints received are logged and monitored until complete. The AQAA does not record how many complaints the home has recieved in the last twelve months but it does tell us that there is one complaint waiting for an outcome on the day the AQAA was completed. All completed surveys indicate that people know how to make a complaint and feel confident to do so. Returned surveys indicate confidence in the management of the home. The AQAA indicates that the agency has had one safeguarding of vulnerable adults referral in the last 12 months and the completed AQAA informs us that they have a whistle blowing policy to encourage open reporting of serious malpractice within the organisation. The AQAA tells us that staff have had Safeguarding Vulnerable Adults training and can recognise the symptoms of abuse. and that staff know how and why to report other staff and understand the importance of whistle blowing. One comment recieved from a staff member tells us we all work well as a team and act promptly with any concerns, complaints or behaviours the service users may have. The AQAA outlines that staff employed by the organisation have relevant qualifications and training for the field of practice they are assigned to. Comments recieved by staff in returned surveys include, we support and listen to each other. I have been here for a year and have loved every day and we deal with peoples concerns and complaints and are open to change. Two comments recieved under the section what t he home could do better is have a greater relief list for sickness cover and holidays and have more relief staff available to cover sickness and annual leave. What are we going to do as a result of this annual service review? We are not going to change out inspection plan and will complete a key inspection by the 15/12/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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