Latest Inspection
This is the latest available inspection report for this service, carried out on 15th June 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 40 Venner Avenue.
Annual service review
Name of Service: 40 Venner Avenue The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Ktomi Date of this annual service review: 1 6 0 6 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 40 Venner Avenue Northwood Cowes Isle Of Wight PO31 8AG 01983293782 F/P01983293782 charlotte.ridett@islecare.org Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Islecare Ltd Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users to be accommodated is 4. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Manager Miss Charlotte Ridett registered August 2008 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Venner Avenue is a small residential home for adults with learning disabilities and is part of the Isle Care Group of homes situated on the Isle of Wight. The home is a detached bungalow located in a quiet residential area of Northwood, within walking distance of local shops and the main bus route between Newport and Cowes. There are four single bedrooms for the service users and a communal lounge and dining/kitchen. Gardens are to the front and rear and are easily accessible by the residents. Parking is
Annual Service Review Page 2 of 7 available on the front drive and the road at the front of the house. There is both level and ramped access to the front and level access at the rear. The home is managed by registered manager Mrs Charlotte Ridett Information about the homes fees is available from the registered manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The previous key inspection was undertaken on the 25th June 2008 when the service was rated good. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by staff and external health and social care professionals. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and the report following the registration of the new manager. Other information we have received about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment AQAA when we asked for it. It was clear and gave us most of the information we asked for. The AQAA had been completed by the homes registered manager. The previous key inspection was undertaken in June 2008. Two requirements and two recommendations were made. The requirements related to staff training in physical interventions and care planning specifically in connection with managing challenging behaviour. The recommendations related to the storage of food and the provision of fresh fruit and vegetables rather than a reliance on tinned fruit and vegetables. The response received from the homes manager to the previous report indicated that these had all been met. This was also the information provided in the registration report in August 2008. Four people live at the home. The registered manager confirmed to the inspector that due to the level of cognitive disability none would be able to complete a comment card. Comment cards were sent for staff and external health and social care professionals to complete. Three surveys were received from staff and two from external health professionals. Care staff stated that they had the necessary training to meet the needs of the people who live at the home. Additional comments from care staff to the question what does the home do well included the home always puts the clients first and always does what is best for them, I feel that all staff know all individuals very well and therefore able Annual Service Review Page 4 of 7 to support our individuals with their choices, wishes and preferences. Also we all have regular training and are all keen to try new approaches. I feel that our clients are happy living here and bond well with the staff and have a good quality of life. We are all very much person centered orientated towards our client group. All care staff who completed comment cards felt that there could be more appreciation given to all staff as we all feel that we receive negative comments instead of good. the home has a consistent staff team with the AQAA identifying that only one staff member has left in the past year and that in the three months prior to the AQAA being completed ten shifts were covered by bank or agency staff. Care staff did identify in comment cards that there were sometimes staffing issues due to sickness and that the homes existing staff often covered extra shifts. Care staff identified some areas that the home could improve including the provision of a ramp instead of a step so two of the people who live at the home would be able to access the garden easier. The AQAA identified that two people have a physical disability. The home should consider how they can ensure that all people can easily and safely access all parts of the home including the garden. The comment cards from external health and social care professionals added comments including excellent care - residents well looked after and supported in a homely environment, and that the home does well to upkeep communication with family and day services. One external professional identified that the home could show more ways that they communicate with residents and look at accessing new activities with individuals which encourages new skills and individual choices. The previous report identified that the home was providing more activities and the AQAA identified that the home was providing some privately funded individual activities for one person who lives at the home. The home has a house car suitable for the people who live at the home. The home has notified the commission of a number of incidents that have occurred in the home that may have adversely affected the people living there. These generally relate to incidents where one person who lives at the home has physically assaulted the other people who live at the home. The frequency of these incidents has decreased and the home correctly informs the local safeguarding team when these incidents occur. Other notifications related to health issues and indicated that the home has acted appropriately to ensure people receive the health care they need in an emergency. The AQAA identified that there have been no complaints received in the past year and none were raised in any of the comment cards received. At the time of the previous key inspection in June 2008 the home did not have a registered manager. The provider had appointed a person to manage the home in November 2007 however it was not until June 2008 that an application was received for registration with the commission. The application was approved in August 2008. The registration report identified that the manager had the necessary skills, qualifications and experience to manage the home. One of the staff comment cards stated I would just like to say that since Charlotte Ridett has been our manager the home has improved so much, the clients all seem much happier , the home runs smoother and staff moral is much much better, I think she is doing a grand job. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? The evidence indicates that the service continues to provide good outcomes for people who live there. We are not going to change our inspection schedule and will undertake a key inspection before 15th June 2010, however we may inspect the service at any time should we decide we need to. Annual Service Review Page 6 of 7 Reader Information
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