Latest Inspection
This is the latest available inspection report for this service, carried out on 17th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 43 Clayhill Road.
Annual service review
Name of Service: 43 Clayhill Road The quality rating for this care home is: The rating was made on: three star excellent service 1 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Kingston Date of this annual service review: 1 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Burghfield Common Nr. Reading Berkshire RG7 3HF 01189835047 Telephone number: Fax number: Email address: Provider web address:
trina.williams-feast@new-support.org.uk www.dimensions-uk.org Dimensions (NSO) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 43 Clayhill Road is a six bedroom detached house set in a residential area of Burghfield Common providing care and support for up to six people with learning disabilities. Accommodation is provided over two floors with three bedrooms on the ground floor and three on the first floor. The home has an assisted bathroom and shower room and can accommodate people who use wheelchairs. There are some local amenities close by and a bus service is available. The home has its own assisted transport that enables all the people they support to lead full and active social lives.
Annual Service Review Page 2 of 6 1 0 0 2 2 0 0 9 The fees are from £870.58 to £1,278.60 per week depending on assessed needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We noted what was on the three (of six) surveys that were returned to us by people who live in the home. These had been completed with the help of staff members. We checked what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. We looked at any relevant information, given to us by other organisations. We looked to see if other people have told us anything about the service. We spoke to the area manager and acting manager, of the home, by telephone. What has this told us about the service? The home sent us their annual quality assurance assessment, when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. The home continues to let us know about things that have happened since our last key inspection, for instance about any staff issues and the well being of the people who use the service, they work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. The AQAA noted that there have been several developments, some as a result of listening to the views of the people who use the service. These include changes to day services with some people choosing to retire or reduce their activities, more opportunity for people to tell senior management how they feel about the home (everyone counts meetings) and the introduction of a simple postcard complaint system. The AQAA included developments that the home intend to pursue in the coming year, to enhance the lifestyle of those who live in the home. These include, to instigate monthly key worker meetings, re-develop and landscape the back garden and develop an audio service user guide. The AQAA reported the organisations diversity group is active, produces a newsletter and held a diversity fun day in the summer of 2009. The AQAA reported that all Polices and Procedures are current and are reviewed as necessary. Annual Service Review Page 4 of 6 The registered manager is not working in the home, at present, it is being temporarily managed by and experienced manager, the area manager advised that the long term management of the home should be clearer by the end of January. The Commission is kept informed of all developments. The home reported that six complaints have been received by them and all have been upheld. There have been no safeguarding incidents or concerns. No information about complaints or safeguarding issues have been received from anyone other than the service, by the Commission, since the last inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 26th February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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